UNDERSTANDING THE ABM WORLD

TOURISM
AND
HOSPITALITY
INDUSTRY
At the Session
KEY CONCEPTS COVERED

9 Pillars of Hospitality and Tourism Industry

Career Opportunities
 INDUSTRY DEFINITION

The hospitality industry is a

broad category of fields within
Hospitality and the service industry that

Tourism includes lodging, food and

drink service, event
planning, theme parks, and
transportation.
 INDUSTRIES

Accommodation Services
Restaurant and
Foodservice

Hospitality and Transportation Services

Travel Trade
Tourism MICE Services
Recreation and Leisure
Services
Nutrition and Food
Sciences
Industry
Overview
SECTORS OF HOSPITALITY AND
TOURISM INDUSTRY
 KEY FEATURES

Provides tourist/guest a
place to rest
Provides amenities like;
spa, room service,
Accommodation minibar, laundry etc.

Services Different types of

accommodation
includes; hotels, hostels,
motel, bed and breakfast,
condotels, vacation
house etc
 Front Office Operations
Guest Relations
01 Rooms Reservation, Check-in/Our
Amenities
Concierge Operations

Housekeeping Operations
OPERATING
02 Room upkeep

AREAS Laundry and Pressing Services

Bedmaking

Sales and Marketing

03 Client Relations
Marketing Initiatives
 Banquet and Catering
Operations

04 Banquet Operations
Catering Services
Function Room Set-up

Recreation Operations

OPERATING Pool Services

05 Valet Services
AREAS Gyms and Spas
Management

Executive Operations

03 Administration
Human Resources
Training
 KEY FEATURES

The food and beverage

sector encompasses all
types of establishments

Food and supplying food and

beverages for
Beverage consumption from fine

Services dining and ethnic

restaurants to
institutional food outlets
and catering firms, from
pubs and bars to
nightclubs and lounges.
 Front of the House
Operations
01 Table Reservations
Information and Concierge

Stewardship and Waiting

OPERATING Waiting tables

02 Order taking
AREAS POS Operations
Table Maintenance (Bussing)

Bar Operations

03 Bartending
Mixology
Beverage Operations
 Back of the House Operations
04 Kitchen Operations
Culinary Management

OPERATING Coffee Shop Operations

05 Barista Services
AREAS Bread and Pastry Making

Administration and
Entrepreneurship

06 Administration
Menu Planning and
Standardization
Training and Apprenticeship
 KEY FEATURES

Equally, ‘event

Event management’ is a fast

growing professional field in
Management which tourists constitute a

Services potential market for planned

events and the tourism
industry has become a vital
stakeholder in their success
and attractiveness.
EVENTS MANAGEMENT

Event Event Planning

Conceptualization

Event Execution Event Evaluation

and
Implementation
 KEY FEATURES

The sector responsible for

moving tourist from one
Transportation place to another.

Services It includes the Airline

Industry, Rail Industry,
Cruise Industry, and Road
Industry
 Airline Operations

01 In-Flight Operations
Ground and Airport Operations
Cargo Operations

Cruise Operations
OPERATING
02 Front Desk

AREAS Main Hall

Hospitality Establishments

Rail Operations

03 Dispatch
Train Package Marketing
Railway Operations
 KEY FEATURES

Attractions are the

“mainsprings” that drive
people to travel
Attractions include historic
Attractions sites, heritage homes,

Services museums, halls of fame, art

galleries, botanical gardens,
aquariums, zoos, water
parks, amusement parks,
casinos and cultural
attractions.
 KEY FEATURES

This sector includes

everything from bird
watching to fishing,
horseback riding to white
Adventure and water rafting, golf to

Recreation wilderness trekking.

Adventure tourism and
Services recreation draws those who
want to experience a place
that is natural and
unspoiled, and those who
want active, unusual
vacations.
 Casino Operations
01 Cage Operations
Table Games Operations

OPERATING Resorts Operations

02
AREAS Property Management

Spa and Wellness Operations

03 Spa Operations
 KEY FEATURES

Those working in tourism

services include people who
research tourism trends,
Travel and Tour advertise and market

Services tourism products, educate or

inform others about tourism,
and those who distribute
general tourism information,
like statistics.
 KEY FEATURES

The travel trade sector supports

the bookings and sales in the
other sectors. The people that
work in the travel trade make

Travel Trade reservations for

accommodations, tours,
Services transportation, food and
beverage for attractions. These
bookings can be in the form of an
all encompassing tour package
or a single booking for a single
traveller.
 Travel Agency Operations

01 Reservations and Ticketing

Travel Counselling
Fare Calculation

OPERATING Field Operations

02 Tour Guiding and Escorting
AREAS Tour Coordination

Sales and Marketing

03 Travel Marketing
Tour Promotions
Career
Opportunities
 WE ARE LADIES AND GENTLEMEN
SERVING LADIES AND GENTLEMEN.
MOTTO OF THE RITZ-CARLTON HOTEL COMPANY
UNDERSTANDING THE ABM WORLD

TOURISM
AND
HOSPITALITY
INDUSTRY