FORMAL REPORT: Implement Policies and Procedures

MEMORANDUM

TO: All Staff

FROM: Janette Fielding
CIO, Tennyson Enterprises
DATE: 24 February 2009
SUBJECT: Policies and Procedures for Laptop Software

Provide introductory and PURPOSE

background information
Tennyson Enterprises supplies laptops to all staff whose job requires them to spend a
State benefits of new
significant amount of their time travelling for work. In order to support those laptops
policies and procedures
effectively, our IT department has created a standard build, which is installed on all
company laptops. Providing quick and efficient support has become more difficult, as
many employees add personal software to their laptops.

Show how employees’ We understand that employees who are on the road may wish the use of a laptop to take
needs have been care of personal business, or to pass time on evenings and weekends away from home.
considered, when
possible And we understand that it is not realistic for employees to carry two laptops, their company
laptop and one for personal use.

We are therefore piloting the following Policies and Procedures for the use of company
laptops. The programs objectives are to
1. Provide our IT department with a standard build that can be installed and
maintained quickly and effectively; and
2. Provide employees with as much latitude as possible in their use of company
laptops when travelling on company business.

Establish topics and Laptop Set-up

emphasize main points
with headings To ensure an easily maintainable, standard configuration for laptops:
 All company laptops are to be set up by the IT Department according to the latest
version of their standard build.
 Employees will be given options for additional software, as necessary, to perform
their job.
 Employees are not permitted to remove software from the standard build, or to
substitute different software to perform basic functions. (For example, employees
may not replace the anti-virus software provided in the standard build with their
own anti-virus software.)

Approved Personal Software

To provide employees with as much latitude as possible in the use of their company laptop
while on the road, employees may install licensed versions of personal software appearing
on our approved list. To access the list of approved software, clink on the “Approved
Personal Software” link in the left-hand menu on our company homepage. Please note that
employees are responsible for acquiring their own license and installation disc. Only
licensed software will be allowed on company laptops. The IT Department may at any time
require proof that the employee has a licensed company of any installed software.

Unapproved Personal Software

If employees wish to install a software package, but the software does not appear on the
“Approved Personal Software” list, they may submit a request to the IT Department, via
the online Help Desk form, to review the software package for possible inclusion in the
approved list.