TRAINING PLAN

QUALIFICATION : HOUSEKEEPING NC II
COMPETENCY : PROVIDE VALET/BUTLER SERVICE
OJT VENUE :

TRAINEES FACILITIES/ ASSESSMENT DATE

TRAINING TRAINING NAME OF MODE OF
STAFF TOOLS AND VENUE ARRANGEME AND
REQUIREMEN ACTIVITY/TASK TRAINEE TRAINING
T EQUIPMENT NT TIME

Laptop April
Prayer Projector 20,
John Whiteboard Orientation 2019
Orientation All trainees
Paul D,. Whiteboard Pen Room
Recap Reyes Brochure/ 8:00AM
(Manager Manuals to
) 9:00AM

Provide Valet  Role of valet is  Cathy A. Caddy/ trolley March

 Direct
Services to defined in Bermudez laundry basket Makati 15,
 Dual Observation
Guests accordance  Richard M. John Paul D. labeler Diamond 2024
Learning
Reyes luggage carrier Residences  Oral
with enterprise Salazar
 OJT (Manager) sorting shelves Questioning 9:00AM
policy  Abegail M.
pen and paper  Performance to
Roa
tags Evaluation 5:00PM
 Valet services  Benjie G.
are prepared Almonte housekeeping
to be delivered forms

 Valet services
is delivered
within limit of
responsibility

 Valet services
is recorded

Display  Rapport is  Trisha E. Charisse F. Guest’s records Astoria April

 Internship
Professional established Locsin Gonzales Luggage Plaza Example: 24-26,
Standards  Marissa Supervisor ID key Card Hotel 2019
and feelings of  Dual  Direct
J. Dizon
goodwill are Learning Observation
 Dolly 8:00AM
enhanced  OJT  Oral
Ann N. to
between the Questioning
Aquino 5:00PM
guest within  Performance
limit of Evaluation
responsibility

 Knowledge of
individual
guest’s records
is accessed
and utilized to
provide
personalized
and quality
services based
on guest
instructions
and enterprise
policy

 Valet
grooming and
communicatio
n standards
are followed, in
accordance
with enterprise
policy
Care for
Guest  Luggage is set  Richard Example: shoe brush Astoria Assessment April
Property in room based D. cleaning rags Plaza Arrangement 25-27,
on guest Garcia James luggage carrier Hotel depending on 2019
 Job
instructions  Leah C. Ruiz flat iron the Mode of
Shadowing
and enterprise Tolentino (Executive steam pressers Training 8:00AM
 Internship Housekeeper) ironing board to
policy  Christop
 Dual cabinets 5:00PM
her F.  Direct
Learning cleaning agents
 Guest clothes Del
 OJT Observation
may be Rosario needles and
threads  Oral
processed  Angeline
pen and paper Questioning
based on guest V.
 Lacerna guest folio
instructions  Performance
and enterprise Evaluation
policy

 Shoes are
cleaned based
on guest
instructions
 Repairs are
made or
organized
based on guest
instructions,
in accordance
with enterprise
policy
 Confidentiality
of guest’s
property and
activities is
maintained in
accordance
with legal and
ethical
requirements