Reference Guide

Student Email Etiquette Guide

for CCMN 432 (Sec 1J0) - W2024

Why do you need this Email Etiquette Guide?

As a student, you’ll be writing emails to your professors and peers on a

daily basis. This guide provides you with tips and techniques on creating
professional emails -- use this guide to (1) create polished, professional
messages to effectively communicate your message the first time and (2)
utilize CCMN 432 best practices.

Note: You can also use this guide to create professional emails for your
other academic courses and/or for your work messages.

Student Email Etiquette Guide Sections

PART ONE Email Structure and Format

PART TWO Be Mindful of the Words You Use

PART THREE Review Your Message Content

Practice Professionalism Daily

Professionalism cannot be simply studied -- rather, it’s
embodied. Create professional messages daily (not just
for assignments) to fully develop your skills.

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 Reference Guide

PART ONE Email Structure and Format.

CCMN 432 (Sec 1J0): Place Your Question Here

Hi Prof. Nubla,

Paragraph (1-3 sentences with a clear purpose/question).

Thank you, Structure for

Name Short Messages

General subject line.

Subject: Hey Provides minimal context.
Tone is
When is the assignment due? Get back to me as soon as possible. demanding.

Subject: CCMN 432 - Assignment

General and informal salutation. Suited
Hey there miss, for a text, not a professional message.

I was wondering if you can tell me when the assignment is due. Let me Tone is
demanding.
know right away.

Specific
Subject: CCMN 432 (Sec 1J0): A1 Due Date Question subject line.
Courteous salutation.
Hi Prof. Nubla,

Hope you’re doing well. Can you please confirm when Assignment #1 is
due at your earliest convenience?

Many thanks, Opens with a goodwill statement. Includes

Name a specific request using a polite tone.

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 Reference Guide

CCMN 432 (Sec 1J0): Place Your Question Here

Hi Prof. Nubla,

Introduction (1-2 sentences: greeting and purpose).

Body (2-4 sentences per paragraph: explanation -- add a

list if there are three or more points/questions).

Conclusion (1-2 sentences: goodwill closing).

Thank you, Structure for

Name Long Messages

Specific
Subject: CCMN 432 (Sec 1J0): A1 Due Date Question subject line.
Courteous salutation.
Hi Prof. Nubla,

Hope you had a good weekend.

Below are questions I have about Assignment 1. Questions are

1. Is it okay to go over the word count? clearly shown.
2. Can I include external research? They are
concisely written.
3. Do I need to cite screenshots?

A response at your earliest convenience is appreciated.

Many thanks,
Name

Use the Subject Line to Your Advantage

If it’s an urgent message, use the words “Time Sensitive”
in your subject line. Provide your reader with at least
24-hours to respond then follow up as needed.

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 Reference Guide

PART TWO Be Mindful of the Words You Use

Words are powerful. Use words which elevate,

as opposed to weaken, your personal power.

BEFORE

Impersonal salutation. Hi Miss,

Writer weakens their
personal power with
labelling themselves with
limiting wording.
I’m very confused on what I need to do for Focuses on the
my A5 submission. I feel stressed with all problem and
pushes the reader
my courses this semester, and I honestly
to help ease their
don’t have time to find all that is needed for panic and worry.
this assignment. What do I do?

Name

AFTER
Courteous introduction. Shows that
online aids were reviewed.
Customized Hi Prof. Nubla,
salutation to
personalize
message.
Thank you for providing the Week 10 announcement as it showed what to
include for my A5 report.

I’m currently starting the report. To clarify, do I add the required headings
Provides
specific info. from the provided template? Also, can we please schedule a chat during
about question your office hours to discuss report writing techniques?
and uses a
solutions centric Many thanks,
approach by Name
kindly asking for
support.

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PART THREE Review Your Message Content

Specific subject lines.

Clear reference to D2L content.
Respectful greetings.
Use of screenshots.
Request for support.
Formatting questions in a list.
Clear introductions, body, and
conclusion paragraphs.
Goal: to add clarity.

Courteous thank yous.

Subject: Re: CCMN 432 (Sec 1J0) - A1 Due Date Question

Hi Prof. Nubla,

Thank you for your assistance.

Much appreciated, Thanks audience in a concise manner.

Name

Goal: show respect.

Respect Makes Interactions Easier

Showing respect will smoothen the dialogue. If you create
a respectful message, your reader can better “digest” your
information/request as the tone is appetizing.

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