1st day of Training

• 3 Products
-K3 Early Learning App {Disney} (LKG to 3rd Class)
-K10 (4th to 10th class)
-k12 (11th and 12th classes)

* CAT * UPSC

* BYJU’S Online classes are applicable only for the classes 4th to 12th

-Webinar classes-60mins

* Tablet way of learning is an offline learning

* BYJU’S Online classes are online we can clarify the doubts directly in the class itself

* BYJU’S is an personalized learning app

* What does k10 program offers?

- Journey

1.Personalized Mood- It is used to see the children how he is studying in the subject

2.Library Mood- It is used to study what u want

* Quizzo- It is a gamified way of learning

* Visualization- In this we can learn more things in simple way. We can gain more knowledge.

EX- Area of Rectangle – L X B ,BODMAS rule, Photosynthesis.

* BYJU’S is an interlinked based learning

* Syllabus – State Board ( All States)

- CBSC Board

- ICSC Board

* Feature Buckets (k10)

- Visualization

- Interface

- Support & Policy

- Assessment

- Content & Accessibility

- Personalization

- Credibility
* Visualization:

1. 3D Animations

2. In Air Projections

3. Recurring Objects

4. Short Length Videos

5. Offline

6. Recently Learnt Videos

7. Dash Board

* In k3 app TAB is mandatory (10 Inch)

* In k10 app if they have personal TAB we can check the TAB and we can provide the SD card

* Piracy Protect- We cannot record or share with anyone

* 15 days free trail and 15 days refund policy

* Parent connect app- Parent can see the performance of the student and it is available for k10

* Post sale- If you have an doubts in app we will call to mentor support. If they not respond they will
call u back within 15 mins

* Student Portal – Learn.byjus.com

* Flexible amount

* Chart support

* Lock & Unlock TAB

* Learning Analysis

* Average time spent

* Practice – Warm up, Sprint, Straight, Race, Marathon.

- It is found in both library and personalized mode

* Conceptual way of learning

* Time saving

* Resume

* Curriculum

* Subtitles- 9 Different reginal languages in videos

* We can set Play black

* Adaptive learning – Where the student is lagging we can see that and we can provide the best
classes.

* Knowledge graph
* Recommended videos – Where your subject is lacking they will recommend the related videos

* One On One

* World Class Teachers

* BYJU’S Corner

* Cost Effective

* Credibility- 1. Global Investors 2. 50M Downloads 3. Ratings 4. Branding & Promotions 5.

Retention rate

* Very strong - Green

* Good – Orange

* Needs Improvement – Red

* Knowledge Graph – A map of all the chapters

* Memory , Conceptual , Application , Analysis

* Level of difficulty – Easy , Medium , Hard

* Personalized Mode – 1500 members will look after the app. It guides through the concepts

* Library Mode – To revise the topic it is so useful

* Learning Annalise

* Online Student Portal – In this we have 5 lakh questions

How to reach us? Support@byjus.com

* Product features –

K4,k5 – No Competitive exams and previous year question papers

K6,k7 – No Competitive

K8 to k10 – JEE NEET Foundation Course in the form of NTSE NSTSE

K12 – JEE Mains Advanced NEET KVPY KCET-AITS

* Subjects – k3- English , Maths

K4-k5 – Maths Science

K6-k10 – Maths , Phy , Che , Biology , History , Civics , Geography

K12 – PCMP , JEE-NEET , PCM , JEE , PCB , NEET

Commerce – Accounts , Business maths , Statistics and Economics

* Books – 1 to 5 – We are providing books based on the student board

6 – We are providing books on the students board

7 – 10 – No Books are provided

 11+12 – JEE – 17 Books

11+12 – NEET –

* K3 – Disney BYJU’S

- Helping Children to learn in an easy way with more examples

- They well set up a game like Quizzo and cover all the concepts

- If the children have done the games they get Disney stickers

- It contains passive form of learning

- It converts into Active form

- OSMO Kit helps the children to get knowledge

- Pre year we get 8 worksheets. In one worksheet we get 40 pages Wiz pen – 5

- OSMO was a US board product it is collaborated with Disney BYJU’S

* Features in k3

- OSMO Vision

- Digital Worksheet & books

- Drawing Board

- Story Telling

- Disney characters

- Background Jingles

- Totems

- Quiz

- Skill Chart

- Offline

- Assistance while wrong answers

- Library mode

- Comprehensive learning

- Phonetics – Pronunciation

- Numbers & Languages

- Engaging Accents

- User Friendly Interface

- Interactive learning games

* Application –

* What does BYJU’S The Learning app (BTLA) offer?

- Conceptual learning (How and Why)

- Personalized learning journeys ( Data Science)

- India’s best Teachers

- Applications and simulation games to foster experiential learning (Quizzo)

- Unlimited practice and test

* Features –

- Visualization ( Real life examples)

- Interface (Library Mode , Personalized Mode , Learning Mode)

- Personalization ( Learning curve)

- Assessment ( Practice test)

- Content and Accessibility ( Portable )

- Support and Policy (Mentor service , Student Portal)

- Credibility ( Branding & Promotions)

* Personalization –

- Adaptive learning

- Knowledge graph

- Recommended Videos

- One on one

- Learning Journey

* Assessment –

- Learning Analysis

- Average time spent

- Practice

- Quizzo

- Test series

* Interface –

- Offline

- Recently learned videos

- Dashboard
 - Notifications

- Previous year question papers

- Library mode

- Personalized mode

- Piracy protected

- Gamification

* Content and Accessibility –

- Conceptual learning

- Aligned with Curriculum

- Subtitles

- Portable

- Time saving

- Platform independence

- Resume Feature

- Recurring access to content

* Support & Policy –

- 15 days free trail

- 15 days refund policy

- Parent connect app

- Post sale

- Student portal

- Flexible payment options

- App lock

- 24x7 chart support

* Credibility –

- World class teachers

- BYJU’S Corner

- Cost effective

- Global investors

- 47 million+ downloads

- 4.7/5 ratings on google play store and 17l+ reviews

 - 90% retention rate

- 71 mins of average engagement time

- Branding & promotions

2nd day of Training

* BYJU’S classes -

* Mentor – He is available on the phone call and resolve problems and doubts

* Subject Matter Expert – He gives answers in chat box on live classes

* Master Teacher – He / She are the live teachers

* Different ways of contacting customers & benefits of calling

- You can send emails to their register email id’s

- You can set up an online market place or publish the product on E-Commerce website

- you can send bulk SMS to the customer

- You can call them directly

- You can fix any appointment and meet that person

- Calling the customer and explaining the product . so that the customer can understand

* Benefits of calling –

- Calling a customer is pretty hassle free , Cost effective and stress free

- Talking to them also helps you understand whether the customer is a probable client for
you or not . It also helps reach a lot of customers

* Inside sales model and its challenges –

- You must be thinking that calling is one of the best solutions we have for contacting
customers and selling them the product on call but there are few limitations which were
encountered

- Challenge faced when trying to sell over the phone one of the major problems being the
inability to show the product. The customer does not get to experience the product before making
the decision of purchase.

* DS conduction model –

- All the problem we discussed were solved easily by moving into a model called the direct
sales conduction model or DS conduction model

- The implantation of the DS model can be traced back to late 2016’s and early 2017
 - Here the sales team reach out to the customer by visiting them in person which solves
the fundamental problem of pitching the product demo.

* Hoe is the DS Conduction model different?

- One of the reasons why parents do not buy the product even after explaining the
features is because , they have not seen the product or still have doubts regarding using them or
not.

- In counselling session, the parents actually recognizing the needs for the child to adapt
to a better and more effective way of learning

- Here the counselor could actually show the product to the child and parent

* Pitch flow Elements –

- Introduction

- Rapport building

- Need generation for the session

- Pitching the session

- Objection handling

- Booking a slot and closing

* Introduction –

1. Who is calling?

2. What is the reason ta call?

- First impression is the best impression

- Always exhibit some enthusiasm

- Parent picks the call –

- step-1: Introduce yourself as an educational counsellor calling from BYJU’S Head office

- Step-2: Next step would be to validate some details of the customer you may tell their
device name email and usage of the app.

- Step-3: Once validation is done talk about the reason for the call and your role as an
educational counsellor

* Reason & Purpose –

- Two reasons and Lead score

- Lead score >20

If the usage is high the call is based on the child’s interest in the app

- Lead score<20
 If the usage is low the call is done to solve the problems that child is facing in
terms of usage and to guide the parents

* Ask simple questions

- Are you aware of BYJU’S

- How did you get to know about the app?

- Have you used the app yourself?

* Child picks the call –

- congratulate the children next ask some questions

1. How do you come to know about BYJU’S?

2. How does he find learning form the app?

* Rapport building –

- To build a nice and healthy connection with parents and children

Parents – I would like to know if you downloaded the app or your child

Ask how he study who takes care of his studies?

How much time do you spend on your child education?

What kind of learning is your child?

Are you able to give time to the child for teaching?

Mother – Talk about the school and who takes care of the daily study?

How good is the child in concepts?

Talk about his understanding of the school topics?

Talk about tuitions

Ask about the aspiration and ambitions of child

Child – What did you like about the videos you watched on the app?

Apart from studies what do you like?

Who is your favorite teacher and what is your favorite subject?

What do you like about your favorite teacher?

* Need generation –

- Conceptual clarity and right way of learning

- Lack of right guidance and no proper feedback mechanism

* Pitching the session –

- The session has three parts

 1. Understanding the approach in child use at studies . There will be an interaction with
both the parents and child to understand the performance improvement areas and future ambitions

2. A short diagnostic test will be conducted to evaluate what are the child’s key areas of
improvement based and details feedback would be given

3. Finally to the child learning needs, We would formulate the best possible solutions in
the form of our personalized BYJU’S courses to help the child improvement and excel in academics

* Current situation and our measures for parents who are concerned assure them that we are all
setting all healthy and safety norms

* Key elements of pitching –

- Intro

- Rapport

- Need generation & Program mapping

- Product pitch

- Closing first call

- Follow up and pitching price

- Sale closure

* 1st call is only for Zoom

3rd day of Training

* Illustration – (Need Creation)

- It is a tool to see the performance of the child

It is of 2 types:

- Academic

- Non-Academic

* BODMAS – 1 2 3 sequence of order

* Conceptual way of learning

* Illustration helps to understand more about the kid

* 1-2-3 classes – Basic Foundation

4th class – Addition and subtraction

5th class – Multiplication and Division

6th class – Areas

 7th class – Fractions

8th class – Rational numbers

9th class – All Zebra

10th class – Trigonometry

11th class – Differentiation

12th class – Integrations

* Timings – We should not ask them the time.

* Zoom meeting –

- Intro

- Kid and parent should be comfortable to talk with you

Students – Name , class , school , Favorite subject & Teacher and Non-favorite Subject & teacher

Siblings , tuition

We can say subject and language difference

* Illustration

* Test on screenshare

* Need creation

* Price pitching

* Closing – On spot payment

EMI

* BNAT – BYJU’S National Aptitude Test

* BYJU’S Classes – It is webinar classes

* DPP – Daily Practice Problems

* AIT – All India Test

* NCERT – National Council of Educational Research and Training

4th day of Training

* Call Recordings –

- Vinay Recording

- Puneeth Recording

- Venkatesh Recording
 - Keerthi Recording

- Ravali Recoding

* Alternate number is mandatory

* Key points in 1st call –

- Intro

- Purpose of the call

- Rapport Building

- Need Creation

- Urgency Creation for the session

- Objection Handling

- Closure

- Structure of the call

- Fluency

5th day of Training

* K3 Product –

- Illustration – Missing Letters

Comfortable to talk with you

* End of the decision will be taken by the parent

* After the meeting in zoom when you go to pricing only talk with parent ask the student to go.

* Call Recording – Raj Kumar

* K3 – Passive to Active Learning

- Stories are also a great way to engage kids

- They concentrate and the only thing they want to know what happen next

- Creativity – Social skills – Enthusiasm for learning – Social skills – Imagination

* Important Points –

- 10yrs Pervious papers (8th to 12th class)

- Learning and process analysis will be available in BYJU’S .