CURRICULUM VITAE

BATHULA DIVAKAR

Mail Id: bathuladivakar9612@gmail.com

Mob. No: -9398885410
Location:- Hyderabad

OBJECTIVE
Looking for a challenging career in the field of Desktop Administration, where my knowledge and
experience help me to give best work in a reputed organization that promises a creative and
challenging career in a professional environment.

TECHNICAL SKILL:

 Microsoft operating system (Windows 7, 8.1, 10,) and Linux OS.

 Configuration and troubleshooting the system.
 MS – Outlook 2003/2007, 2013, configuration and troubleshooting.
 Wireless Networking & Data Card Installation.
 Maintaining Mail Server and creation of mail ID’s Installing, managing, maintaining &
configuring various type of services
 DHCP, DNS, Active Directory, Remote Desktop, VNC, VMware, Group Policy.
 Microsoft Server operating systems (MS-2008, 2012) DNS creation, DHCP creation, Domain
controller.

ACADEMIC BACKGROUND

Qualifications Institute/College Year of Passing Percentage

10th Donbosco’s English medium school 2011 85%
narsipatnam
12th Narayana jr college Visakhapatnam 2013 84.09%

B.Tech Lingayas university Newdelhi 2017 7.31 CGPA

WORK EXPERIENCE

Company: Payroll Innovative Digitech Services

Designation: Desktop Support Engineer
Duration: 19th April 2021 to 11th August 2022

RESPONSIBILITIES

 Monitoring the Request & Incidents by using AHD and ITSM ticketing toolsand giving support to
end users as per client requirement.
  Managing of Group Policy Objects (GPO)
 Remote Desktop Administration using tools like – Remote Desktop, any desk.
 Installation of operating systems like win7/win 8.1/win 10 and windows server 2008r2/2012r2.
 Responsible for providing IT assistance to hardware and software installation and
troubleshooting.
 Installing Operating systems through MDT server.
 Hardening ODC Machines by disabling USB, Removing admin access for end users etc.
 Configure the systems into workgroup and domain.
 Installation and Configuration of software’s inside the ODC as per client policies.
 Manage all kind of desktop and laptop related problems and installations.
 Installation, Configuration and providing support for Antivirus.
 Responsible for Installing and configuring the Network Printers.
 Adding/removing the permissions on project folders as per the request.
 Configuring & Trouble shooting Outlook Issues.
 Working on miscellaneous calls/ mails dropped by users & lead.
 Troubleshooting, diagnosing malfunctions in the operation of hardware and software
 Follow IT policies and procedures to execute daily work and close all assigned tickets system
within SLA.

PERSONAL PROFILE

Name - Bathula Divakar

Father Name - Bathula Srinivasa Rao
Date of Birth - 12/03/1996
Languages - English, Hindi & Telugu
Gender - Male
Marital Status - Unmarried
Address - H. No.594 Gatreddy Street,Kothakota(village) Ravikamtham(Mandal) Visakhapatnam

Dist.- Andhrapradesh Pin-531114

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Date:
Place: signature