Obtaining Support for QXDM

80-VD384-1 Rev. B
May 13, 2009

Submit technical questions at:

https://support.cdmatech.com/

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Contents

1 Introduction...................................................................................................... 5
1.1 Purpose.......................................................................................................................... 5
1.2 Scope............................................................................................................................. 5
1.3 Conventions .................................................................................................................. 5
1.4 References ..................................................................................................................... 5
1.5 Technical assistance ...................................................................................................... 6
1.6 Acronyms ...................................................................................................................... 6

2 Support Information ........................................................................................ 7

2.1 Support for QXDM issues ............................................................................................ 7

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 Contents

Tables
Table 1-1 Reference documents and standards ............................................................................................ 5

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Revision history
Revision Date
A Sep 2006
B May 2009
Description
Initial release
Numerous changes were made to this document. It should be
read in its entirety.

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 1 1 Introduction

2 NOTE: Numerous changes were made to this document. It should be read in its entirety.

3 1.1 Purpose
4 This document explains how to obtain support for Qualcomm Extensible Diagnostic Monitor
5 (QXDM).

6 1.2 Scope
7 This document is intended for customers (i.e., MSM™ licensees, or QCT Tools customers) who
8 require support for issues related to QXDM.

9 1.3 Conventions
10 Function declarations, function names, type declarations, and code samples appear in a different
11 font, e.g., #include.
12 Shading indicates content that has been added or changed in this revision of the document.

13 1.4 References
14 Reference documents, which may include QUALCOMM, standards, and resource documents, are
15 listed in Table 1-1. Reference documents that are no longer applicable are deleted from this table;
16 therefore, reference numbers may not be sequential.

17 Table 1-1 Reference documents and standards

Ref. Document

Qualcomm
Q1 Application Note: Software Glossary for Customers CL93-V3077-1
Q2 QXDM User Guide 80-V1241-21
Q3 QXDM Database Editor User Guide 80-V9396-1
18

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 Introduction

1 1.5 Technical assistance

2 For assistance or clarification on information in this guide, submit a case to Qualcomm CDMA
3 Technologies at https://support.cdmatech.com/.
4 If you do not have access the CDMA Tech Support Service web site, register for access or send
5 email to support.cdmatech@qualcomm.com.

6 1.6 Acronyms
7 For definitions of terms and abbreviations, refer to [Q1].

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 1 2 Support Information

2 2.1 Support for QXDM issues

3 Support for issues related to QXDM can be obtained by submitting a case (previously known as a
4 Service Request (SR)) to Qualcomm CDMA Technologies (QCT).
5 To submit a case, refer to Section 1.5 and be prepared to provide the following information:
6 „ A complete description of the issue and information relevant to reproducing the issue. Include
7 the following information:
8 Name of the specific QXDM view (or QXDM feature)
9 Target and build information of the device QXDM is connecting to
10 QPST™ and QXDM version being used
11 If the connection is via the Qualcomm USB driver, the version of the installed Qualcomm
12 USB driver
13 „ Supporting data – At a minimum, this includes an Item Store Format (ISF) file that
14 demonstrates the issue. If the ISF file size is greater than 1 MB, compress the file. Additional
15 supporting data may include the following:
16 User-authored, dynamic parsing DLLs
17 User-created QXDM database files
18 QXDM configuration file
19

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