Problem Statement for Airline Reservation System:

The current manual and disjointed processes in airline reservation systems pose significant
challenges to both passengers and airline operators. These challenges include:

1. Inefficiency in Booking Process:

The traditional airline reservation process is often time-consuming and prone to errors. Customers
face difficulties in searching for available flights, choosing preferred seats, and completing bookings
efficiently.

2. Limited Accessibility:
Many existing reservation systems lack user-friendly interfaces, making it challenging for
passengers to navigate and book flights. Limited accessibility across multiple devices further hinders
the user experience.

3. Booking Errors and Conflicts:

Manual entry of booking information increases the likelihood of errors, leading to seat conflicts,
overbooking issues, and customer dissatisfaction. Such errors can result in operational disruptions
and financial losses for airlines.

4. Ineffective Communication:
Poor communication channels between passengers and airlines contribute to a lack of timely
notifications regarding flight changes, cancellations, or other critical information. This can lead to
confusion and inconvenience for travelers.

5. Security Concerns:
The security of passenger data and financial transactions is paramount. Existing systems may lack
robust security measures, exposing sensitive information to potential breaches and compromising
passenger trust.

6. Limited Integration:
Lack of integration with external systems, such as payment gateways, airport databases, and
security systems, can impede the seamless flow of information. This integration is crucial for a
smooth and interconnected airline reservation ecosystem.
7. Scalability Challenges:
As the number of air travelers continues to grow, existing systems may struggle to scale efficiently
to accommodate increased user volumes and transaction loads. This can result in performance issues
and degraded user experiences.

8. Outdated Technology:
Some airline reservation systems may be built on outdated technologies, making it difficult to
adapt to modern requirements, incorporate new features, or meet the evolving expectations of both
passengers and airlines.

9. Regulatory Compliance:
Meeting the ever-changing regulatory requirements in the aviation industry is a complex task.
Existing systems may struggle to stay compliant with the latest regulations, potentially leading to
legal issues and penalties.

10. Customer Support Challenges:

Inadequate customer support mechanisms can frustrate passengers who require assistance with
bookings, changes, or other inquiries. A lack of effective support channels can lead to a negative
perception of the airline's service quality.

Addressing these challenges requires the development of a modern, integrated, and user-centric
airline reservation system that prioritizes efficiency, security, and a seamless customer experience.
This system should leverage advanced technologies to automate processes, enhance communication,
and ensure regulatory compliance while providing a robust platform for airlines to manage their
operations effectively.

A Software Requirements Specification (SRS) is a comprehensive document that outlines the

functional and non-functional requirements for a software system. For an airline reservation system,
the SRS should provide detailed information about the system's features, capabilities, constraints,
and performance criteria. Below is an example outline for a Software Requirements Specification for
an airline reservation system:

1. Introduction
1.1 Purpose
The purpose of this document is to define the requirements for the development of the airline
reservation system.
1.2 Scope
The system will encompass functionalities related to flight management, seat reservations, booking
and payment processing, user profiles, notifications, check-in, and boarding pass generation.

1.3 Definitions, Acronyms, and Abbreviations

Define any technical terms, acronyms, or abbreviations used in the document.

2. System Overview
2.1 System Description
Provide a high-level description of the airline reservation system, including its main features and
components.

2.2 System Architecture

Describe the overall architecture, including the server infrastructure, database management system,
and integration with external systems.

3. Functional Requirements
3.1 Flight Management
- The system shall allow administrators to add, modify, or cancel flights.
- Users should be able to search for available flights based on destination, date, and time.

3.2 Seat Reservation

- Passengers shall be able to view and select available seats during the booking process.
- The system should prevent overbooking and seat conflicts.

3.3 Booking and Payment

- Users must be able to confirm reservations and proceed to secure payment processing.
- The system shall integrate with a secure payment gateway.

3.4 User Profiles

- Passengers should be able to create, update, and manage user profiles.
- User profiles shall store personal information, travel preferences, and booking history.

3.5 Notifications
- The system shall send notifications to users regarding booking confirmations, changes, or
cancellations.

3.6 Check-in and Boarding Pass

- Passengers should have the option for online check-in.
- The system shall generate electronic boarding passes for users to use on their mobile devices.

3.7 Admin Dashboard

- Administrators shall have access to a dashboard for managing flights, reservations, and customer
support.

3.8 Reporting and Analytics

- The system shall provide reporting tools to track and analyze booking trends, revenue, and other
key metrics.

3.9 Security
- Implement robust security measures to protect user data, financial transactions, and overall system
integrity.

3.10 Mobile Compatibility

- Ensure that the system is accessible and functional on various devices, including smartphones and
tablets.

4. Non-functional Requirements
4.1 Performance
- The system should have a response time of less than 3 seconds for critical functionalities.
- It should be able to handle a minimum of 1000 concurrent users.
4.2 Scalability
- Design the system to scale horizontally to accommodate increased user and transaction loads.

4.3 Reliability
- The system shall have a system uptime of at least 99.9%.
- Implement regular backups to ensure data integrity and recovery in case of system failures.

4.4 Usability
- The user interface should be intuitive, with clear navigation and minimal user training required.

4.5 Compliance
- Ensure the system complies with relevant aviation regulations, data protection laws, and industry
standards.

4.6 Security
- The system shall employ encryption for data transmission and storage.
- Implement secure authentication and authorization mechanisms.

5. Constraints
- Specify any constraints, such as budgetary limitations, time constraints, or technological
constraints.

6. Documentation
- Provide detailed documentation for developers, administrators, and end-users.

This outline provides a structured format for documenting the software requirements of an airline
reservation system. The level of detail and specific requirements will depend on the project's
complexity and the needs of the stakeholders involved.

Existing systems
As of my last knowledge update in January 2022, airline reservation systems have evolved over the
years, and several existing systems are widely used in the industry. Some of the major players in the
airline reservation system domain include:

1. Amadeus Altea Suite:

- Amadeus is a leading provider of IT solutions for the travel and tourism industry. The Altea Suite
includes modules for reservations, inventory management, and departure control. It is designed to
streamline airline operations, enhance customer service, and facilitate distribution through various
channels.

2. SabreSonic Passenger Service System (PSS):

- Sabre's PSS offers a comprehensive suite of solutions for airlines, covering reservations,
inventory management, and departure control. It aims to optimize revenue, improve operational
efficiency, and enhance the passenger experience.

3. Travelport's Galileo and Worldspan Systems:

- Travelport provides global distribution systems (GDS) including Galileo and Worldspan. These
systems connect travel agents and other distribution channels with airlines, enabling them to book
flights, hotels, and other travel services.

4. Navitaire by Amadeus:
- Navitaire, now part of Amadeus, specializes in reservation and passenger service solutions for
low-cost carriers (LCCs). Its systems focus on providing flexibility and cost-effectiveness for airlines
with specific business models.

5. SITA PSS (Passenger Service System):

- SITA is a major IT provider for the air transport industry. Their Passenger Service System covers
reservations, inventory management, and departure control, aiming to improve passenger services
and operational efficiency.

6. Radixx Reservations System:

- Radixx provides a cloud-based reservation system for airlines. It focuses on offering solutions for
LCCs and hybrid carriers, with features such as merchandising, distribution, and revenue
management.

7. Airline Reservation Systems by ITA Software (Google):

 - ITA Software, now a part of Google, offers airline reservation systems that provide advanced
search and pricing capabilities. These systems are used by airlines and online travel agencies to
enhance the booking process.

8. Hitit Passenger Services Systems (HPS):

- Hitit provides a comprehensive suite of solutions for airlines, including reservation systems,
inventory management, and departure control. HPS aims to improve operational efficiency and
enhance the passenger experience.

It's important to note that the airline industry is dynamic, and new technologies and systems may
emerge over time. Additionally, individual airlines may choose to develop their proprietary systems
or customize existing solutions to meet their specific needs. As technology continues to advance, the
industry is likely to see further innovations in airline reservation systems.

Drawbacks:

While airline reservation systems offer numerous benefits, there are also certain drawbacks and
challenges associated with them. Here are some common drawbacks:

1. Complexity and Customization:

- The complexity of airline operations and the need for customization can make the implementation
and maintenance of reservation systems challenging. Each airline may have unique requirements,
and tailoring the system to meet specific needs can be resource-intensive.

2. Cost of Implementation and Maintenance:

- Developing, implementing, and maintaining a robust airline reservation system can be expensive.
Small and budget-constrained airlines may find it challenging to afford the initial setup costs and
ongoing maintenance expenses.

3. Integration Challenges:
- Integrating reservation systems with other existing systems within an airline, such as finance,
customer relationship management (CRM), or baggage handling, can be complex. Incompatibility
issues may arise, leading to delays or disruptions.

4. Dependency on Technology:
 - Airlines heavily rely on technology for their operations. Technical failures, system crashes, or
cyber-attacks can disrupt reservation systems, leading to flight delays, cancellations, and customer
dissatisfaction.

5. Data Security Concerns:

- The reservation system stores sensitive passenger information and financial data. Security
breaches could lead to data theft or unauthorized access, damaging the airline's reputation and
potentially resulting in legal consequences.

6. Regulatory Compliance:
- The airline industry is subject to numerous regulations and standards. Ensuring compliance with
these regulations, which can vary globally, is a constant challenge for reservation systems. Non-
compliance may result in fines and penalties.

7. Scalability Issues:
- As airlines grow, reservation systems must scale to handle increased data, transactions, and user
load. Scaling existing systems can be complex and may require significant investments in
infrastructure and technology.

8. User Interface and Experience:

- Some reservation systems may have user interfaces that are not intuitive or user-friendly.
Complicated booking processes or a lack of flexibility in seat selection and modifications can lead to
a poor user experience.

9. Dependency on Global Distribution Systems (GDS):

- Many airlines rely on third-party Global Distribution Systems for distribution and bookings. This
dependence can lead to increased costs due to GDS fees and a lack of direct control over the booking
process.

10. Competition and Innovation:

- The rapid evolution of technology and customer expectations requires reservation systems to
continually innovate. Staying competitive in the market and adapting to new technologies can be a
challenge for both airlines and reservation system providers.

11. Environmental Concerns:

 - The increasing awareness of environmental issues puts pressure on airlines to adopt more
sustainable practices. Traditional reservation systems that contribute to paper waste and energy
consumption may face scrutiny in this context.

Despite these drawbacks, ongoing advancements in technology and the continuous efforts of the
aviation industry to improve processes can help address many of these challenges over time.

Proposed system:

The proposed system for an airline reservation system aims to address the drawbacks of existing
systems and introduce features to enhance efficiency, user experience, and adaptability. Here's an
outline of the key features and improvements in the proposed system:

1. User-Centric Interface:
- Design a modern, intuitive, and user-friendly interface for passengers, making it easy to search
for flights, select seats, and complete bookings. Implement responsive design to ensure a seamless
experience across various devices.

2. Personalized User Profiles:

- Allow users to create and manage profiles, storing personal information, travel preferences, and
past booking history. This information can be used to provide personalized recommendations and
streamline the booking process.

3. Dynamic Seat Selection:

- Introduce a dynamic seat selection feature, enabling passengers to choose seats based on
preferences such as window or aisle, proximity to exits, or travel companions. Provide visual
representations of the aircraft layout during the seat selection process.

4. Automated Check-in and Boarding Pass:

- Implement an automated check-in system, allowing passengers to check in online and receive
electronic boarding passes on their mobile devices. This feature reduces queues at the airport and
enhances the overall travel experience.

5. Real-time Notifications:
 - Establish a robust notification system to keep passengers informed about flight status, gate
changes, delays, or cancellations. Provide proactive communication through email, SMS, or mobile
app notifications.

6. Enhanced Security Measures:

- Strengthen data security by implementing advanced encryption protocols, secure payment
gateways, and multi-factor authentication for user accounts. Regular security audits should be
conducted to identify and address potential vulnerabilities.

7. Flexible Booking and Modification:

- Offer flexibility in booking options, allowing passengers to easily modify reservations, change
flights, or request refunds (subject to airline policies). Implement a transparent and straightforward
process for handling booking changes.

8. Integrated Customer Support:

- Integrate a responsive customer support system, including chat support, helpline, and knowledge
base. Provide real-time assistance to passengers facing issues during the booking process or while
traveling.

9. AI-powered Recommendations:
- Implement artificial intelligence to analyse user behaviour and preferences, providing
personalized recommendations for flights, services, and amenities. This enhances the overall
customer experience and increases customer satisfaction.

10. Efficient Reporting and Analytics:

- Develop comprehensive reporting and analytics tools for airlines to track key performance
indicators, booking trends, and revenue. This data-driven approach assists airlines in making
informed decisions and optimizing their operations.

11. Cloud-Based Infrastructure:

- Utilize cloud-based infrastructure for scalability and flexibility. This allows the system to handle
increased user volumes and transaction loads efficiently while reducing maintenance costs.

12. Sustainable Practices:

 - Introduce features that contribute to environmental sustainability, such as paperless ticketing,
electronic documentation, and initiatives to reduce the overall carbon footprint of the reservation
process.

13. Continuous Innovation and Upgrades:

- Establish a framework for continuous innovation, allowing the system to adapt to emerging
technologies and industry trends. Regular updates and feature enhancements ensure that the system
remains competitive and aligned with evolving customer expectations.

The proposed system is designed not only to address existing challenges but also to create a forward-
looking, adaptable, and customer-centric airline reservation platform. It leverages modern
technologies and best practices to provide a seamless and enjoyable experience for both passengers
and airlines.

Advantages:

An airline reservation project offers several advantages for both airlines and passengers. Here are
some key benefits:

1. Efficient Booking Process:

- The system streamlines the booking process, allowing passengers to search for flights, choose
seats, and complete reservations quickly and easily. This efficiency contributes to a positive user
experience.

2. Improved Accessibility:
- Passengers can access the reservation system from various devices, including desktops, laptops,
tablets, and mobile phones. This enhances accessibility and allows users to make bookings from
anywhere with an internet connection.

3. 24/7 Availability:
- The reservation system operates 24/7, allowing users to book flights at any time, irrespective of
traditional business hours. This flexibility accommodates the diverse schedules and time zones of
passengers.

4. User Profiles for Personalization:

 - Passengers can create and manage user profiles, storing personal information, travel preferences,
and booking history. This enables the system to provide personalized recommendations and services,
enhancing the overall customer experience.

5. Dynamic Seat Selection:

- The system allows passengers to choose seats based on preferences such as window or aisle,
proximity to exits, or travel companions. This feature enhances passenger satisfaction and
contributes to a more comfortable journey.

6. Automated Check-in and Boarding:

- Passengers can use the system to check in online and receive electronic boarding passes on their
mobile devices. This automation reduces the time spent at the airport and streamlines the boarding
process.

7. Real-time Notifications:
- The system sends real-time notifications to passengers, keeping them informed about flight status,
gate changes, delays, or cancellations. This proactive communication helps passengers plan and
adjust their travel accordingly.

8. Enhanced Security Measures:

- Advanced security measures, including secure payment gateways and data encryption, ensure the
protection of passenger information and financial transactions, building trust and confidence in the
system.

9. Flexible Booking Options:

- The system offers flexibility in booking options, allowing passengers to modify reservations,
change flights, or request refunds (subject to airline policies). This feature accommodates changes in
travel plans and contributes to customer satisfaction.

10. Integrated Customer Support:

- A responsive customer support system integrated into the reservation platform provides
passengers with assistance in real-time. This contributes to improved customer service and problem
resolution.

11. AI-powered Recommendations:

 - Artificial intelligence analyzes user behavior and preferences, providing personalized
recommendations for flights, services, and amenities. This enhances the overall travel experience and
increases customer satisfaction.

12. Efficient Reporting and Analytics:

- Comprehensive reporting and analytics tools assist airlines in tracking key performance
indicators, booking trends, and revenue. Data-driven insights support informed decision-making and
operational optimization.

13. Cloud-Based Infrastructure for Scalability:

- Cloud-based infrastructure ensures scalability, allowing the system to handle increased user
volumes and transaction loads efficiently. This scalability contributes to improved performance and
reduced maintenance costs.

14. Sustainable Practices:

- Features promoting sustainability, such as paperless ticketing and electronic documentation,
contribute to environmental conservation and align with corporate social responsibility initiatives.

15. Continuous Innovation and Upgrades:

- A framework for continuous innovation ensures that the reservation system remains up-to-date
with emerging technologies and industry trends. Regular updates and enhancements keep the system
competitive and aligned with customer expectations.

By incorporating these advantages, an airline reservation project can significantly enhance the
overall efficiency, convenience, and satisfaction of both passengers and airlines.

Feasibility Study:
A feasibility study is a critical phase in the development of any project, including an airline
reservation system. It assesses the viability, practicality, and potential success of the project before
substantial resources are invested. Here are key components typically included in a feasibility study
for an airline reservation system:

1. Technical Feasibility:
 -Hardware and Software Requirements: Evaluate the technical infrastructure needed for the
project, including servers, databases, networking, and client devices. Ensure that the required
technology is available, reliable, and scalable.
- System Compatibility: Assess the compatibility of the proposed system with existing hardware,
software, and network configurations used by the airline.

2. Operational Feasibility:
- Current Processes and Procedures: Analyze the existing airline operations and reservation
processes. Identify potential improvements and efficiencies that the new system could bring.
- Staff Training and Adaptability: Evaluate the capability of the airline staff to adapt to and
effectively use the new reservation system. Consider the training needs and potential resistance to
change.

3. Economic Feasibility:
- Cost-Benefit Analysis: Estimate the overall costs associated with the development,
implementation, and maintenance of the reservation system. Compare these costs to the anticipated
benefits, such as increased revenue, cost savings, and improved operational efficiency.
- Return on Investment (ROI): Assess the expected return on investment over a specified period.
This analysis helps determine whether the financial gains justify the project costs.

4. Legal and Regulatory Feasibility:

- Compliance: Examine the legal and regulatory requirements applicable to the airline industry
and reservation systems. Ensure that the proposed system complies with data protection, aviation,
and other relevant regulations.
- Risk of Litigation: Evaluate the potential legal risks and liabilities associated with the system,
such as issues related to data privacy, security breaches, or contractual obligations.

5. Scheduling Feasibility:
- Project Timeline: Develop a realistic project timeline, considering the complexity of the system,
resource availability, and any external dependencies. Ensure that the proposed schedule aligns with
the strategic goals of the airline.
- Milestones and Deliverables: Define key project milestones and deliverables to monitor progress
and ensure that the project stays on track.

6. Market Feasibility:
 - Market Demand: Assess the demand for the proposed system in the airline industry. Consider
the needs of potential users, such as airlines, travel agencies, and passengers.
- Competitive Analysis: Evaluate existing reservation systems and potential competitors. Identify
unique features that could differentiate the proposed system in the market.

7. Environmental and Social Feasibility:

- Environmental Impact: Consider the environmental impact of the project, including energy
consumption, paper usage, and waste generation. Explore ways to minimize the project's ecological
footprint.
- Social Acceptance: Assess the social implications of the reservation system, including its impact
on passenger experience, accessibility, and inclusivity.

8. Recommendations and Conclusions:

- Summarize the findings of the feasibility study and provide recommendations based on the
assessment of technical, operational, economic, legal, scheduling, market, and environmental
aspects.
- Clearly state whether the project is feasible and justifiable or if there are significant concerns that
need further investigation.

A thorough feasibility study helps project stakeholders make informed decisions about proceeding
with the development of the airline reservation system. It provides a comprehensive understanding of
potential challenges, risks, and opportunities, allowing for adjustments to the project plan if
necessary.

System Requirements:
Designing an airline reservation system requires careful consideration of various system
requirements to ensure the software meets the needs of both passengers and airline operators. Below
are the key system requirements for an airline reservation system:

1. Hardware Requirements:
- Server Infrastructure: Specify the type and capacity of servers needed to host the reservation
system, considering factors such as processing power, memory, and storage.
- Database Server: Identify the requirements for the database server, including storage capacity,
data processing speed, and backup mechanisms.
- Network Infrastructure: Define the network architecture, bandwidth requirements, and security
protocols for data transmission between servers, databases, and client devices.
2. Software Requirements:
- Operating System: Specify the compatible operating system(s) for servers and client devices.
Consider factors such as security, stability, and support for required software components.
- Database Management System (DBMS): Choose a suitable DBMS for storing and retrieving
reservation data. Consider factors such as data integrity, scalability, and compatibility with other
system components.
- Web Server: If the system includes a web-based interface, specify the web server software
required to host and manage the application.
- Programming Language/Framework: Define the programming language or framework to be
used for system development based on factors such as developer expertise, performance, and
scalability.

3. Security Requirements:
- Authentication and Authorization: Implement secure user authentication and authorization
mechanisms to control access to the system's functionalities based on user roles.
- Data Encryption: Utilize encryption algorithms to secure sensitive data during transmission and
storage, including user information and financial transactions.
- Firewall and Intrusion Detection/Prevention Systems: Implement firewall and intrusion
detection/prevention systems to protect against unauthorized access and cyber threats.

4. User Interface Requirements:

- Responsive Design: Ensure the user interface is responsive and accessible across various
devices, including desktops, laptops, tablets, and smartphones.
- Intuitive Navigation: Design an intuitive and user-friendly interface that allows passengers to
easily search for flights, select seats, and complete the booking process.
- Multilingual Support: If applicable, provide support for multiple languages to accommodate a
diverse user base.

5. Functional Requirements:
- Flight Search and Booking: Implement a robust search engine for flights and an efficient
booking process, allowing passengers to select destinations, dates, and seats.
- Seat Reservation: Provide a seat reservation system that allows passengers to choose and book
specific seats on a flight.
- Check-in and Boarding Pass Generation: Develop features for online check-in and the
generation of electronic boarding passes to streamline the airport experience.
 - Notification System: Implement a notification system to keep passengers informed about flight
updates, delays, or cancellations.

6. Performance Requirements:
- Response Time: Define acceptable response times for different system functionalities to ensure a
seamless user experience.
- Scalability: Design the system to handle increasing numbers of concurrent users, flights, and
transactions. Consider load balancing mechanisms for optimal performance.

7. Integration Requirements:
- Payment Gateway Integration: Integrate a secure payment gateway for processing transactions
seamlessly and securely.
- External Systems Integration: Connect with external systems such as Global Distribution
Systems (GDS), airport databases, and security systems for comprehensive functionality.

8. Compliance Requirements:
- Regulatory Compliance: Ensure the system complies with aviation regulations, data protection
laws, and industry standards.

9. Testing Requirements:
- Testing Environments: Establish separate testing environments (e.g., development, staging,
production) for thorough testing of system functionalities.
- Quality Assurance: Conduct comprehensive testing, including unit testing, integration testing,
and user acceptance testing, to ensure the system's reliability and functionality.

10. Documentation Requirements:

- User Manuals: Develop user manuals and documentation for passengers, airline staff, and
administrators.
- Technical Documentation: Provide comprehensive technical documentation for developers and
IT administrators.

By defining and addressing these system requirements, you can create a robust and efficient airline
reservation system that meets the needs of both users and the airline industry. Regular updates and
maintenance should be planned to keep the system aligned with evolving technologies and user
expectations.
Software Requirement Specifications:

A Software Requirements Specification (SRS) is a comprehensive document that outlines the

functional and non-functional requirements for a software system. For an airline reservation system,
the SRS should provide detailed information about the system's features, capabilities, constraints,
and performance criteria. Below is an example outline for a Software Requirements Specification for
an airline reservation system:

1. Introduction
1.1 Purpose
The purpose of this document is to define the requirements for the development of the airline
reservation system.

1.2 Scope
The system will encompass functionalities related to flight management, seat reservations, booking
and payment processing, user profiles, notifications, check-in, and boarding pass generation.

1.3 Definitions, Acronyms, and Abbreviations

Define any technical terms, acronyms, or abbreviations used in the document.

2. System Overview
2.1 System Description
Provide a high-level description of the airline reservation system, including its main features and
components.

2.2 System Architecture

Describe the overall architecture, including the server infrastructure, database management system,
and integration with external systems.

3. Functional Requirements
3.1 Flight Management
- The system shall allow administrators to add, modify, or cancel flights.
- Users should be able to search for available flights based on destination, date, and time.

3.2 Seat Reservation

- Passengers shall be able to view and select available seats during the booking process.
- The system should prevent overbooking and seat conflicts.

3.3 Booking and Payment

- Users must be able to confirm reservations and proceed to secure payment processing.
- The system shall integrate with a secure payment gateway.

3.4 User Profiles

- Passengers should be able to create, update, and manage user profiles.
- User profiles shall store personal information, travel preferences, and booking history.

3.5 Notifications
- The system shall send notifications to users regarding booking confirmations, changes, or
cancellations.

3.6 Check-in and Boarding Pass

- Passengers should have the option for online check-in.
- The system shall generate electronic boarding passes for users to use on their mobile devices.

3.7 Admin Dashboard

- Administrators shall have access to a dashboard for managing flights, reservations, and customer
support.

3.8 Reporting and Analytics

- The system shall provide reporting tools to track and analyze booking trends, revenue, and other
key metrics.

3.9 Security
- Implement robust security measures to protect user data, financial transactions, and overall system
integrity.

3.10 Mobile Compatibility

- Ensure that the system is accessible and functional on various devices, including smartphones and
tablets.

4. Non-functional Requirements
4.1 Performance
- The system should have a response time of less than 3 seconds for critical functionalities.
- It should be able to handle a minimum of 1000 concurrent users.

4.2 Scalability
- Design the system to scale horizontally to accommodate increased user and transaction loads.

4.3 Reliability
- The system shall have a system uptime of at least 99.9%.
- Implement regular backups to ensure data integrity and recovery in case of system failures.

4.4 Usability
- The user interface should be intuitive, with clear navigation and minimal user training required.

4.5 Compliance
- Ensure the system complies with relevant aviation regulations, data protection laws, and industry
standards.

4.6 Security
- The system shall employ encryption for data transmission and storage.
- Implement secure authentication and authorization mechanisms.

5. Constraints
- Specify any constraints, such as budgetary limitations, time constraints, or technological
constraints.

6. Documentation
- Provide detailed documentation for developers, administrators, and end-users.

7. Revision History
- Keep a log of changes made to the document, including dates and descriptions of revisions.

This outline provides a structured format for documenting the software requirements of an airline
reservation system. The level of detail and specific requirements will depend on the project's
complexity and the needs of the stakeholders involved.

Use Case Diagram: