Advancing

health
for everyone,
everyday.
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Join The Royal

Melbourne
Hospital Team

Position Description

Occupational Violence & Aggression

(OVA) Clinical Nurse Consultant
THE ROYAL MELBOURNE HOSPITAL
The Royal Melbourne Hospital (RMH) began in 1848 as Victoria’s first public hospital. And while we only had
10 beds to our name, we had the community of Melbourne behind us, and we were ready to provide the best
possible care for those in need.
Since those early years, we’ve moved forward with purpose. Always at the forefront, leading the way on
improving the quality of life for all.
Today the RMH is one of the largest health providers in the state, providing a comprehensive range of
specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and
community programs.
Our reputation for caring for all Melburnians is as essential to who we are as any scientific breakthrough we
make. We’re here when it matters most, and we’ll continue to be the first to speak out for our diverse
community’s wellbeing.

OUR VISION

Advancing health for everyone, every day.

THE MELBOURNE WAY

At The RMH we’re inspired by our vision of Advancing health for everyone, every day. While we’re each going
about our different roles, we’re united by a shared understanding of the way we do things around here. We call
it The Melbourne Way. We put people first — leading with kindness and working together, we excel as one
Royal Melbourne Hospital.

People Lead with Excellence

First Kindness Together

People are at the heart of everything
we do. We take the time to
understand how we can make the
most positive difference for them.
Our care and compassion sets
us apart. We lead the way with
a respectful, inclusive spirit —
embracing the things that make us all
unique.
True excellence is only possible
when we work as one Royal
Melbourne Hospital community.
Through collaboration, we set the
highest of standards and achieve our
goals.

OUR PRIORITIES
The RMH Strategic Plan: Towards 2025. Advancing health for everyone, every day is our plan for the future —
one which we are committed to achieving together. This position contributes to the achievement of the five
Strategic Goals, articulated in the plan:

1. Be a great place to work and a great place to receive care

2. Grow our Home First approach
3. Realise the potential of the Melbourne Biomedical Precinct
4. Become a digital health service
5. Strive for sustainability

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Position Description

Position Title: OVA Clinical Nurse Consultant

Service: OVA Staff Consultancy & Education Service

Location: The Royal Melbourne Hospital- City & Royal Park

Campus

Reports To: OVA Staff Consultancy & Education Manager

Enterprise Agreement: Nurses and Midwives (Victorian Public Sector) (Single

Interest Employers) Enterprise Agreement 2020–2024

Classification: ZA8

Employment Status: Permanent- Part time

Immunisation Risk Category: Category A

Date of Review: April 2023

POSITION SUMMARY
At Royal Melbourne Hospital, we are committed to providing a safe workplace for our staff. To be able to provide
the best possible care to our patients, consumers, we need to ensure the safety of the people who provide that
care - our staff.
Occupational violence and aggression (OVA) is a significant contributor to burnout, stress, physical and
psychological injury amongst healthcare staff. The OVA Staff Consultancy & Education Service provides
leadership and education supporting continuous improvement in the prevention and management of OVA at
RMH. The team consists of a diverse group of senior nurses from across the organisation who help guide and
support managers and staff to effectively identify risks and provide strategies to manage OVA to keep our staff
safe in their clinical areas.
The OVA Clinical Nurse Consultant provides education through the MOVA training program & local area in-
services and supports the ward-based nurse consultancy service across RMH City and Royal Park campuses.
The role is focused in leading a Safety-First approach to care, which is RMH’s commitment to providing a safe
workplace for our staff with education directed toward improving staff confidence and capability to recognise,
prevent and respond to incidents of OVA.
The role requires sound clinical knowledge and leadership as well as the ability to work both autonomously and
within a team environment. Collaboration with Nurse Unit Managers, clinical nurse, and Health Assistant’s in
Nursing as well as medical leaders, educators and security staff is also required. The OVA Staff Consultancy &
Education Service sits with the Medical Operations Services.

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KEY ACCOUNTABILITIES

Facilitate the delivery of classroom OVA training and

simulations; develop and provide bespoke in-service
• Lead service portfolios that are responsible for
education other training models as required.
service improvement initiatives in reducing the
• Coach and advise on recognising, preventing and risks associated with OVA and improving training
responding to OVA to foster a safe work environment attendance
for staff and reduce the harm associated with OVA
• Coach and guide staff on the utilisation of OVA
• Assume responsibility and accountability for any procedures, tools, guidelines and investigations
delegated activities of the OVA Staff Consultancy & documentation and processes.
Education Service
• Encourage staff to document in the EMR related to
• Identify gaps in learning, prioritise education and identification of risks of aggression, and complete
monitor interventions aimed to build staff confidence Riskman incidents in a timely manner.
and capability in the management of OVA
• Ensure direct reports receive regular feedback and
• Be a leader in Speaking up for safety, role modelling our participate in annual discussions.
values and supporting wellbeing.
• Contribute to organisation-wide and
• Participate and cooperate in consultative processes to service/division initiatives and planning activities.
improve the health and safety and reduce risk to the
• Ensure training needs of direct reports are
safety of staff.
identified and undertaken.
• Work alongside the security team to provide guidance
• Ensure risk management activities are completed,
and support in OVA strategies, such as security
effective controls are in place and incidents are
rounding and response to code grey.
recorded, investigated and corrective actions
• Ability to work a rotating roster consisting of morning implemented as far as is reasonably practical.
and afternoon shifts
• Create a psychologically safe work environment
• Engage and liaise with key stakeholders to work where everyone feels safe to speak up. Monitor
collaboratively to provide maximum safety and and achieve relevant KPIs and targets and
undertake daily analysis of security hot spot data operate within their allocated budget.
• Identify and respond to staff concerns related to OVA
and support the wellbeing of all staff
• Act as a role model and resource person by
demonstrating clinical excellence and a high level of
knowledge and expertise in OVA
• Work in your scope of practice and seek help where
required.
• Work in partnership with consumers, patients and
where applicable carers and families.
• Work collaboratively with colleagues across all RMH
teams.
• Continue to learn through mandatory training and other
learning activities.
• Seek feedback on your work including participation in
annual performance discussion.
• Speak up for safety, our values and wellbeing.
• Prioritise wellbeing and ensure safe work practices are
developed and adhered to in their area.
• Respect that the RMH is a smoke-free environment.

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KEY RELATIONSHIPS
Internal External
• All clinical staff including nursing, medical and allied • Department of Health & Human Services
health as well as non-clinical staff.
• Victoria Police
• Security team including operations manager, team
• Other Health Care Services
leaders and security guards
• ANMF
• Safety Partners, HSR’s, OH&S & Injury Management
Team • HACSU
• Health Standards leads
• Consumer liaison team

KEY SELECTION CRITERIA

Formal Qualifications:
• Registered Nurses:
Registration as a Registered Nurse under the Australian Health Practitioner Regulation National Law Act
(2009) with the Nursing and Midwifery Board of Australia.

Essential:
• Minimum 5 years of clinical nursing experience within a health service
• Expertise in the recognition, prevention, and response to OVA in healthcare.
• Demonstrated skills in conducting training sessions and facilitating groups.
• Ability to practice independently and collaboratively as part of a multidisciplinary health care team
• Developed assessment and clinical reasoning, problem solving and prioritization of skills
• Knowledge of legislative and regulatory requirements and risk management as it applies to OVA.
• Excellent communication and interpersonal skills with high level of reliability and professional conduct
• Demonstrate ability to work in a consultative manner with all key stakeholders and relevant parties.
• Ability to problem solve, make decisions, communicate, and negotiate as required in response to
management of OVA.
• Commitment to live the Melbourne Way - putting people first, leading with kindness and achieving
excellence together.

Desirable:
• Knowledge, experience and understanding of the impact – both physical and psychological – of incidents of
occupational violence on employees.
• Certificate IV in Training and Assessment.

KEY PERFORMANCE INDICATORS

Your performance will be measured through your successful:
• Ability to maintain a safe working environment and ensure compliance with legislative requirements
concerning Occupational Health and Safety, anti-discrimination and equal opportunity

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• Demonstration of RMH values
• Achievement of portfolio specific KPI targets
• Participation in and satisfactory feedback through the annual performance review process
• Ability to maintain a safe working environment and ensure compliance with legislative requirements

AT THE RMH WE:

• Aim to provide a working environment that is safe and without risk to the health, safety and wellbeing of all
employees, patients and consumers, and visitors.
• Speak up for patient, consumer, colleague and visitor safety, escalating issues if required.
• Deliver Safe, Timely, Effective, Person-centred Care (STEP) in line with our clinical governance framework.
• Are an equal opportunity employer, committed to providing a work environment free of harassment and
discrimination. We promote diversity and inclusion in the workplace.
• Work in accordance with relevant policies, procedures, standards and legislation including those related to
clinical or competency requirements, risk management, discrimination, equal opportunity and health safety
and wellbeing.

ACCEPTANCE
I acknowledge and accept that this position description represents the duties, responsibilities and
accountabilities that are expected of me in my employment in the position. I understand that The RMH
reserves the right to modify position descriptions as required, however I will be consulted when this occurs.

Employee Signature

Employee Name (please print)

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Date

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