“A STUDY ON EXPORT DOCUMENTATION PROCESS OF AIR CARGO AT

20CUBE LOGISTICS, COIMBATORE”

CAPSTONE REPORT SUBMITTED TO THE BHARATHIAR

UNIVERSITY FOR THE AWARD OF THE DEGREE OF

MASTER OF BUSINESS ADMINISTRATION

By

DHINAKAR M.M

Reg. No: 1P22MB031

Under the Guidance of

Mr. J. CHRISTOPHER XAVIER,

B.Sc., MBA, FDPM (IIM-I), SET(MGMT), NET(MGMT)
Associate Professor

SCHOOL OF MANAGEMENT STUDIES - PG

RVS COLLEGE OF ARTS AND SCIENCE

(AUTONOMOUS)

Coimbatore – 641

402 Tamil Nadu,

INDIA

MARCH 2024
 CERTIFICATE

This is to certify that the Capstone report, entitled “A STUDY ON EXPORT

DOCUMENTATION PROCESS OF AIR CARGO AT 20CUBE LOGISTICS,
COIMBATORE”, submitted to the Bharathiar University, in partial fulfilment of the
requirements for the award of the DEGREE OF MASTER OF BUSINESS
ADMINISTRATION, is a record of original work done by Mr. DHINAKAR M.M during the
period 2022-2024 of his Capstone in School of Management Studies-PG, RVS College of
Arts and Science (Autonomous) Coimbatore - 641402, under my supervision and guidance
and the capstone report has not formed the basis for the award of any Degree/ Diploma /
Associateship / Fellowship or other similar title of any candidate of any University.

Date:

Director Signature of the Guide

Date of Viva-voce Examination held on .

Internal Examiner External Examiner

i
 DECLARATION

I, DHINAKAR M.M. A hereby declare that the Capstone, entitled “A STUDY ON

EXPORT DOCUMENTATION PROCESS OF AIR CARGO AT 20CUBE LOGISTICS,
COIMBATORE”, submitted to the Bharathiar University, in partial fulfilment of the
requirements for the award of the DEGREE OF MASTER OF BUSINESS
ADMINISTRATION is a record of original and independent research work done by me
during the period of 2022-2024, under the supervision and guidance of
Mr. J. CHRISTOPHER XAVIER, Associate Professor, School of Management Studies-
PG, RVS College of Arts and Science (Autonomous), Coimbatore – 641 402 and it has not
formed the basis for the award of any other Degree / Diploma / Associateship / Fellowship or
other similar title to any candidate of any University.

Date: Signature of the Candidate

ii
 ACKNOWLEDGEMENT

I acknowledge the following for their timely help rendered during the course of my Capstone
project. My heart-felt thanks to everyone who had made this internship a reality for me. Also, I
thank the Almighty God for his blessings for providing me with ample strength to complete the
Capstone and to document the Capstone report.

First of all, I extend my genuine gratitude to Dr. K. V. KUPPUSAMY, Chairman, RVS

Educational Trust and Dr. K. SENTHIL GANESH, Managing Trustee, RVS Educational Trust
for their support and encouragement given to all research scholars in general and to me in
particular. I express my indebtedness and gratefulness to Dr. K. THULASIVELU, Director,
School of Management Studies-PG, Sulur, Coimbatore for his continuous support and
encouragement and permission to pursue my Capstone Report.

My sincere thanks to my institution guide of Mr. J. CHRISTOPHER XAVIER, Associate

Professor, Department of Management Studies-PG, Sulur, Coimbatore for her untiring help from
the beginning of the capstone activities. It is his timely advice, thought provoking discussion and
meticulous plan in scrutinizing the report that have helped me to give a final shape to my
Capstone report. I also thank all the employees and co interns of 20CUBE LOGISTICS,
COIMBATORE without whose co-operation this capstone would not be success.

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 CONTENTS

CHAPTER TITLE PAGE

NO NO

i
Certificate

ii
Declaration

iii
Acknowledgement
I. 1.1 Introduction

1.2 Background of the study

1.3 Purpose of the study

1.4 Scope of the study

1.5 Objectives of the study

II. Industry profile

III. Company profile

IV. Broad Area of Study

V. Tools and techniques used for the study

VI Findings, suggestions and Conclusion