HKCOX2A Revision Activities

Unit 1: Introduction to Group Dynamics [15]

Question 1
Read the text below and answer the questions that follow.

At a graphic design company, a certain group of people have been asked to work
together on a project. There is plenty of time to complete this project, all the group
members have enough knowledge and skills to make meaningful contributions and are
equal in status, education and experience. However, they have very different
personalities and therefore different communication, leadership and problem-solving
styles.
Temba is strongly task-orientated. His focus is on completing the group’s goal. He likes
to get things done and to be in control without getting the input of the others. Achieving
success is his bottom line and he will not hesitate to use aggressive behaviour to resolve
conflict. Busi is social and people-orientated. She focuses on the internal dynamics of
the team and believes that if the team is happy, they will be more efficient in their work.
She likes to consult with members of the team regarding proposed actions before making
a final decision and listens effectively and deliberately to advice. Luthando believes that
each person should develop on their own, come up with their own solutions, and that the
group will progress at its own pace. She also tends to pursue her own interests at times,
even when it is detrimental to the group.

1.1 Which leadership style does each member of the team exhibit?

Temba ________________________________________________ (1)

Busi ________________________________________________ (1)
Luthando ________________________________________________ (1)

1.2 What role does each member of the group display?

Temba ________________________________________________ (1)

Busi ________________________________________________ (1)
Luthando ________________________________________________ (1)

1.3 Who would be the most successful leader in this situation? Motivate your
answer by quoting from the text.
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___________________________________________________________ (2)
1.4 Briefly explain how the group could make things easier if one of their team
members had Attention Deficit Hyperactivity Disorder (ADHD).
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1.5 Discuss 3 advantages the nominal group technique has over brainstorming.
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Unit 2: PowerPoint Presentations [22]

Question 2
2.1 A successful presentation should have two main elements. What are these
elements?
 ________________________________________________________
 ________________________________________________________
2.2 Complete the following mindmap:

Factors when
analysing an
audience
2.3 Examine the slide below. List any 5 mistakes made in this presentation. (5)

 ______________________________________________________________
 ______________________________________________________________
 ______________________________________________________________
 ______________________________________________________________
 ______________________________________________________________

2.4 What are the 3 causes of speech anxiety? (3)

 ______________________________________________________________
 ______________________________________________________________
 ______________________________________________________________

2.6 What practical guidelines would you give this man to help relieve his speech
anxiety? (5)
Unit 3: Non-Verbal and Intercultural Communication [24]
Question 3

3.1 Analyse the words below. Fit them to each statement by only writing the
corresponding letter next to it. e.g. 3.1.12 L. Each letter may only be used
once.
A. Kinesics
B. Mannerisms
C. Proxemics
D. Graphic representations
E. Colour
F. General appearance
G. Paralinguistics
H. Filler sounds
I. Silence
J. Haptics
K. Chronemics

3.1.1 Refers to the movements we make to communicate a message.

3.1.2 In the business world, information can be conveyed by means of symbols,
graphic signs, illustrations, graphs and types of lettering.
3.1.3 A field of study concerned with the use of time.
3.1.4 The study of the voice and how words are said. It includes categories such as
tone, pace, rhythm, accent (voice qualities), pitch, tempo and intensity.
3.1.5 A field of study that examines messages that are conveyed by our use of
touch
3.1.6 A way of speaking or a habit while speaking which affects everyone.
3.1.7 They have different meanings and are used in different ways to create certain
atmospheres, indicate different moods and give different impressions.
3.1.8 When used at a strategic moment, it may convey a positive negative or
neutral message.
3.1.9 Also called hesitation markers or pause fillers, they often indicate
nervousness, uncertainty or a lack of knowledge.
3.1.10 May have a direct influence on your career success because it conveys a
certain attitude towards colleagues, clients and the organisation.
3.1.11 The study of how people’s perception of space communicates information.

3.1.1 _______________
3.1.2 _______________
3.1.3 _______________
3.1.4 _______________
3.1.5 _______________
3.1.6 _______________
3.1.7 _______________
3.1.8 _______________
3.1.9 _______________
3.1.10 _______________
3.1.11 _______________ (11)
3.2

3.2.1 Provide a reason from the Western point of view as to why the man in the
cartoon would be looking at the woman? (1)

______________________________________________________________
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3.2.2 If the man was Arabic, why would he be making prolonged eye-contact? (1)

______________________________________________________________
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3.2.3 If these two people had not been strangers, were sharing a table and having a
conversation, do you think they would have been engaging in eye contact?
Motivate your answer. (2)

______________________________________________________________
______________________________________________________________
______________________________________________________________

3.3 Your friend is going to Poland for work purposes. While there, they are
required to give an oral presentation. Given that English is not the Pole’s first
language, what advice would you give your friend for them to adapt their
 language accordingly?
(9)
 ________________________________________________________
 ________________________________________________________
 ________________________________________________________
 ________________________________________________________
 ________________________________________________________
 ________________________________________________________
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Unit 4: Logic and Reasoning [16]

Question 4

4.1 Discuss each of the following words:

 Logic (3)
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 Premise (3)
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 Conclusion (3)
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4.2 What is a thesis statement? (2)
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4.3 Mention 5 types of argument claims. (5)
 ________________________________________________________
 ________________________________________________________
 ________________________________________________________
 ________________________________________________________
 ________________________________________________________

Unit 5: Communication Theory [25]

Question 5
5.1 Read the scenario below and answer the questions that follow.

Peter is required to do a PowerPoint presentation for his HKCOX2A class. He has

been instructed by his lecturer to email his presentation the day before he
presents. His lecturer will bring the laptop, projector, speakers and the
presentation on a USB to the auditorium where he will then present it to the rest of
the class. It is Peter’s responsibility to print out the presentation for his lecturer.
Peter’s chosen topic is “The importance of non-verbal communication.”

5.1.1 In this scenario, who would be the addresser/sender of the message? (1)
______________________________________________________________
5.1.2 In this scenario, what would the message of the presentation be? (1)
______________________________________________________________
5.1.3 In this scenario, what would the contact/channel be? (5)
______________________________________________________________
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5.1.4 In this scenario, who would be the addressee/receiver of the message? (1)
______________________________________________________________
5.2 Define a communication barrier. (2)
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5.3 Examine the types of barriers below. Fit them to each statement by only
writing the corresponding letter next to it. e.g. 5.3.6 F. Each letter may only be
used once.
(5)
A. Frame of reference barriers
B. Perceptual barriers
C. Noise barriers
D. Choice of medium barriers
E. Feedback barriers
5.3.1 Distortions or disruptions which can be divided into three subcategories:
physical, physiological and psychological.
5.3.2 The sum of an individual’s cultural and educational background, attitudes,
values, and beliefs, physical attributes, age and gender.
5.3.3 A barrier can occur when the choice of medium does not allow for a response.
5.3.4 Internal barriers that occur within a person’s mind when the sender believes
that the reciever is not going to understand or be interested in what they are
going to say.
5.3.5 Messages can be transmitted via telephone, text message, radio or email.
However, when you choose the incorrect way to transmit your message, a
breakdown of communication can occur.

5.3.1 ____________________
5.3.2 ____________________
5.3.3 ____________________
5.3.4 ____________________
5.3.5 ____________________
5.4 Are the following statements true or false? Write only TRUE or FALSE. Do not
write T or F. (10)
5.4.1 One communication style is usually more dominant in a person, depending on
the surroundings and situation.
______________________________________________________________
5.4.2 Introverts like to be the centre of attention and extroverts will avoid attention.
______________________________________________________________
5.4.3 The director is most comfortable in surroundings where they manage others
get and take control of the situation.
______________________________________________________________
5.4.4 One way to communicate with a director is to be clear, brief, fast, precise and
to provide solutions to problems.
______________________________________________________________
5.4.5 Socialisers have a short attention span and find it hard to be alone.
______________________________________________________________
5.4.6 A good way to communicate with a socialiser is to highlight only the key points
and avoid going into too much detail.
______________________________________________________________
5.4.7 Thinkers have high expectations of others and themselves which can come
across as overly critical and pessimistic.
______________________________________________________________
5.4.8 To communicate with a thinker, help them make a list of priorities but try to
skip the unimportant details and boring material.
______________________________________________________________
5.4.9 Of the four communication styles, the relator is the least people orientated.
______________________________________________________________
5.4.10 To communicate with a relator, build a relationship and learn more about their
personal lives before starting with business.
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