Letter of Enquiry/Complaint

A letter of enquiry is written to seek a piece of information from an agency/office/firm etc.

The information sought may be about education, health, finance, goods etc.

A letter of complaint is written to express one’s dissatisfaction about something provided

on payment to the complainant by a firm/company/hotel etc. It may also be about lack of
social amenities such as proper road, tap-water, supply of electricity, cleanliness in public
places etc. The writer of a letter of complaint explains in it the reasons for his complaint
hoping to get some solution from the person/agency concerned (addressee).

The structure of both these types of letter is the same: writer’s name & address with
contact number, date, subject and subscription. The tone of both types of letter must be
polite and the style formal.

Examples of a letter of enquiry:

1. Enquiry about admission for MCA in a prestigious private college

XYZ
Patel Nagar
Kumta – 581362
9485566778
Date: 1 Jan 2023

To: Principal
JJM College, Mangaluru

Sub: Enquiry about Admission for MCA Course

Sir/Madam

I am a BCA graduate with a first class distinction and have cleared the entrance test for
MCA conducted in your college.
I just wanted to know when admissions will start for MCA in your college and whether your
college has hostel facilities. I would be grateful if you could send me a prospectus by post.
Please find enclosed a cheque of Rs.200 for prospectus fee and a self-addressed stamped
envelope.
Thank you,

Yours faithfully,

XYZ
2. Enquiry about availability of rooms in a lodge
XYZ
Patel Nagar
Kumta – 581362

Date: 1 Jan 2023

To: Proprietor/Manager
Vaibhav Residency
Kodachadri

Sir,
Sub: Enquiry about Availability of Rooms

I write to enquire whether you could provide rooms in your lodge for four adults and
two children for a fortnight in the first week of next month. We need two double
rooms with a spare bed in each. I would greatly appreciate if you could promptly
intimate me about the availability of rooms in your lodge for the period already
mentioned. Kindly WhatsApp me (9485566778) your lodge brochure.

Thank you,

Yours faithfully,
XYZ

3. Enquiry about spare parts of a vehicle

XYZ
Patel Nagar
Kumta – 581362
Date: 1 Jan 2023

To: Proprietor/Manager
Kamadhenu Auto Sales
Hubballi

Sir,
Sub: Enquiry about Wind-Shields

I need front and rear wind-shields for my old Ambassador car. If available, kindly
inform me the price details of wind-shields. My contact number is 9485566778.
Thank you,

Yours faithfully,
XYZ
 XYZ
Patel Nagar
Kumta – 581362

Date: 1 Jan 2023

To: Student Welfare Officer

Karnatak University, Dharwad

Sir/ Madam,

Sub: Enquiry about Scholarships

I am a student in your reputed university. I am a student in the department of

English. I am writing this letter to acquire information about the scholarships that the
university provides. It will be of immense help if you can provide the details of the
scholarships including eligibility criteria so that I can choose the one for which I am
eligible. I eagerly look forward to getting a reply from you soon.

Thank you,

Yours faithfully,

XYZ

Examples of a Letter of Complaint

1.
XYZ
4th Cross Date: 05/01/2023
Naveen Colony, Hubballi

To: Proprietor
Anand Electricals & Electronics, Sirsi

Sir,
I bought six ceiling fans from your shop on 03/01/2023 (copy of bill enclosed).
Yesterday my electrician came to fix them, but he found them to be of substandard
quality. Hence I have not got them fixed. I expected to get quality products from your
shop. I regret to say that I am greatly disappointed. Kindly arrange to replace the fans
with better ones. I am returning them today.
Thank you,
Yours sincerely,
XYZ
2.

XYZ
4th Cross
Naveen Colony, Hubballi

Date: 05/01/2023

To: Proprietor
Anand Family Restaurant, Sirsi

Sir,

It is with great disappointment I write to you that the food you served to me and my
family yesterday was terrible. We were too hungry to notice that the veg-biryani was
a little stale. Last night everyone’s stomach was upset. Please do not serve such food
to any customer.
Thank you,

Yours sincerely,

XYZ

XYZ
4th Cross Date: 05/01/2023
Naveen Colony, Kumta

To: Chief Officer

Municipality, Kumta

Sir/Madam,

Sub: Regarding Irregular Supply of Tap-water in Naveen Colony, Kumta

I write to you on behalf of the residents of Naveen Colony, Kumta that there is no
regular supply of tap-water in the locality for the last five-six days. Some of us tried to
contact your office several times, but nobody received our call at your office. Kindly
send somebody urgently from your office to find out the blockage in the water-pipe
in our street. We would appreciate if you could promptly attend to our problem.
Thank you,
Yours sincerely,

XYZ (100 residents have signed)