SEB INTERNATIONAL SERVICE

SEB INTERNATIONAL SERVICE Edition January 2021

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 Table of contents
1. General data : ............................................................3
2. Technical data : .........................................................3
2.1. Reference value : ................................................................... 3
2.2. Recipes : ................................................................................ 4
3. Hydraulic and wiring diagrams : ................................5
3.1. Wiring diagram : .................................................................... 5
3.2. Hydraulic diagram : ................................................................ 6
4. Dismantling................................................................7
4.1. General dismantling............................................................... 7
4.2. Grinder ................................................................................ 16
4.3. Thermobloc and height cake switch .................................... 18
5. Wiring channel/Routing the wires :.........................22
6. HMI configuration according with version : ............23
7. Tests and check after repair : ..................................24
8. After-sales (A/S) Mode : ..........................................25
8.1. Accessing A/S mode : ........................................................... 25
8.2. Sub menu « Informations » : ............................................... 26
8.3. Sub menu « Autotest » : ...................................................... 29
8.4. Sub menu « Thermobloc setting » : ..................................... 29
8.5. Sub menu « Calibration » :................................................... 29
9. Analysing the faults logged .....................................32

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1. General data :

EA872A EA872B EA8738

INTUITION

EA875E EA875U

2. Technical data :
2.1. Reference value :
➢ Espresso temperature 50ml dark 1st coffee : 68°C mini

➢ Cappuccino temperature : between 60°C and 70°C (Initial milk temperature : 7°C

➢ Cake thickness : 10-14mm

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 2.2. Recipes :

Approximate Possible
Drinks Coffee strength Model
size volumes
X2
Ristretto
Short Espresso with body
25 ml 20 - 40 ml ✓ ✓ All

Espresso
The full-bodied Espresso with pronounced
aromas is covered with a slightly bitter 40 ml 40 - 70 ml ✓ ✓ All
caramel coloured crema

Lungo
Long Espresso with caramel crema
70 ml 70 - 100 ml ✓ ✓ All

Doppio
Double Espresso with amber crema
100 ml 40 - 140 ml ✓ All

Long Coffee
Higher in caffeine but lighter on the palate.
Very popular in the morning 120 ml 80 - 180 ml ✓ ✓ All

Americano
Double long Espresso combined with hot
water 120 ml 90 - 150 ml ✓ All

Cappuccino M = 120 ml
For each volume,
A balance between milk, foam and coffee impossible to adjust
L = 180 ml
volume of coffee and ✓ ✓ All
XL = 240 ml
time of milk frothing
Frothed Milk M = 120 ml
For each volume,
A large dose of milk with its milk froth impossible to adjust
L = 160 ml
volume of coffee and ✓ All
XL = 200 ml
time of milk frothing
Caffe Latte M = 200 ml
For each volume,
Foam with a subtle coffee flavour impossible to adjust
L = 280 ml
volume of coffee and ✓ ✓ All
XL = 350 ml
time of milk frothing
Latte Macchiato M = 190 ml
For each volume,
A gourmet Espresso with milk foam impossible to adjust
L = 250 ml
volume of coffee and ✓ ✓ All
XL = 340 ml
time of milk frothing
Hot Water
200ml 20 - 300 ml EA872 & EA873

Espresso Macchiato M = 60 ml
For each volume,
Espresso with a thin layer of frothed impossible to adjust
milk
L = 80 ml
volume of coffee and ✓ ✓ EA875
XL = 100 ml
time of milk frothing
Flat White M = 160 ml
For each volume,
Coffee made with steamed milk and impossible to adjust
foam
L = 200 ml
volume of coffee and ✓ EA875
XL = 240 ml
time of milk frothing
Infusion
Water heated to the perfect temperature
for an infusion
200ml 20 - 300 ml EA875

Black Tea
Water heated to the perfect temperature for
black tea 200ml 20 - 300 ml EA875

Green Tea
Water heated to the perfect temperature for
green tea 200ml 20 - 300 ml EA875

You can change the volume of coffee during the recipe.

For recipe with milk you can’t change volume of coffee or time of milk frothing.
FOR INFORMATION, TO PREPARE YOUR DRINK, YOUR MACHINE AUTOMATICALLY
PERFORMS THE FOLLOWING STEPS :
For milky recipes other than Caffe Latte, Flat For the Caffe Latte, Flat White and Espresso
For coffee recipes
White and Espresso Macchiato Macchiato recipes
1. Grinding coffee beans 1. Pre-heating phase 1. Grinding coffee beans
2. Tamping the ground coffee 2. Frothing milk 2. Tamping the ground coffee
3. Pre-infusion (a few drops may fall into your 3. Grinding coffee beans 3. Pre-infusion (a few drops may fall into your
cup at this point) 4. Tamping the ground coffee cup at this point)
4. Percolation 5. Pre-infusion (a few drops may fall into your 4. Percolation
cup at this point) 5. Pre-heating phase
6. Percolation 6. Frothing milk

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3. Hydraulic and wiring diagrams :
3.1. Wiring diagram :

5
3.2. Hydraulic diagram :

6
4. Dismantling
4.1. General dismantling
Tools : Torx screwdriver (T15 & T10)

Dismantling of coffee
bean container :

Remove the screw and

coffee bean container

Remove the 4 screws

and remove the top cover

Dismantling HMI facade :

Clear the top of facade

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Unclip the HMI facade
with pulling towards
oneself

Pass a ruler between

facade and body and
make a rotation
movement to unclip the 4
hooks

8
Use a tool axis diameter
5mm maxi et length
180mm mini to unclip
(Picture1) in lower part of
HMI facade :

This tool (axis) is

available on DVD SIS :
reference
MS-8030001718

Pass the axis as

described on pictures 2
and 3. Picture 1 Picture 2 Picture 3

Unclip with the axis with

forward to backward
movement

Unplug IHM

Dismantling body :
Remove 5 screws of the
front

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Remove 2 screws under
water tank

Unclip LED holder

Slide the body back

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Dismantling power card :

Remove screw

You can access to the

power card and
connectors

Pump :
Pump connector :
Be careful :
Identical pump connector
and switch connector

Be careful :
White wire inside
Black wire outside
In case of reversal, pump
malfunction

Dismantling : Remove
screw and unplug pipe

Flowmeter :
Pipe position

Wires position / locking

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Dismantling steam head :

Unclip the hub cap from

the coffee nozzle head
with a movement from
top to bottom

Inside you have QR code

to access at video for
cleaning, nozzle and
cleaning tool.

Remove 3 screws and

unplug pipes (coffee and
steam).

Remove 2 screws

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Dismantling front
hubcap :
To access to front LED
and sliding rail

Unclip 3 clips of right side

1 clip at the top

1 clip at the down

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3 clips left side :
1 clip at the top

2 clips (insert inside hole

a tool of 2mm of diameter
max)

Front hub cap with 8

clips.

Right hub cap :

Unclip by outside sliding.

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Front LED and sliding rail

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 4.2. Grinder
Tools : Torx screwdriver (T15)

Remove the protective

housing

Use a screwdriver to
remove the cap on the
grinder (see photo)

Unscrew the two (2)

screws on the grinder

Disconnect the grinder

connector (black wires)

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Replace the grinder

IMPORTANT NOTE: first

remove the old grinder,
then the spring backing
(unclip it). This will free
up room to put in the new
grinder. Be careful not to
crease the foil on the
bottom of the chute.
Put back the backing and
the spring.
After replacing the
grinder: run a full
calibration
The white tab aligned
with the black rib and the
grind set to coarse. Clip
the cap on after checking
these two points

OK

NOK
Reconnect the new
grinder. The grinder wire
must be passed through

Replace the housing

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 4.3. Thermobloc and height cake switch
Tools : Torx screwdriver (T15)

Remove the protective

housing

Remove 2 screws

Remove the screw of the

support cake container

3 clips at front

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Unplug all wires of power
board

Release the wires and lift

up the grinder bracket to
remove it

Unscrew the three (3)

screws from the
thermoblock and tilt it
backwards

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View of sub assembly of
the double thermobloc

Unscrew the two (2)

switch screws

Slide the switch up

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Change switch and repeat the same step in
reverse to reassemble the unit.

IMPORTANT NOTE:
Be sure the switch is right side up (wires at
the bottom) OK

NOK

Calibrate the machine

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5. Wiring channel/Routing the
wires :

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6. HMI configuration according with
version :
When the HMI is replaced and assembled on product, you must configurate the HMI according
with the version of Full-automatic INTUITION PREFERENCE or PREFERENCE+.

• Remove accessories (cake container and water tank).

• Plug the machine.
• Press buttons according sequence describe below :

o On model INTUITION PREFERENCE (Reference EA872x & EA873x)

Sequence : Buttons 2, 4, 3 (info : buttons 3 and 4 not visible but active).

o On model INTUITION PREFERENCE + (Reference EA875x)

Sequence : Buttons 4, 2, 3

• Unplug the machine to validate configuration.

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7. Tests and check after repair :
• All products :
o Test espresso 50ml : Check volume and temperature (68°C minimum).
o Test milk frothing 25s : Check expansion rate (80% minimum)

• EA872x & EA873x :

o Test hot water 200ml : Check temperature (80°C +/-6°C)

• EA875x :
o Test Green tea 200ml : Check temperature (70°C +/-6°C)
o Test Black tea 200ml : Check temperature (80°C +/-6°C)
o Test Infusion 200ml : Check temperature (90°C +/-6°C)

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8. After-sales (A/S) Mode :
8.1. Accessing A/S mode :
To access A/S mode, remove the cake bin, the tank and connect the plug to the power and
press on « ON-OFF » button.
During the start-up animation press successively on locations 1, 2, 3 and 4.

When the 4 successive presses have been taken into account, the following display appears:

Enter the code 1 2 3 4 then press OK.

Screen below appears :

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 8.2. Sub menu « Informations » :
Nom Description
VPOWER Version de soft carte power
V IHM Version de soft IHM
V Alertes Version de soft Alertes
V Manque Grain Version de soft Manque Grain
Defaut0 Historique dernier défaut
Defaut1 Historique défaut -1
Defaut2 Historique défaut -2
Defaut3 Historique défaut -3
CptDefaut1 Compteur Défaut Distributeur
CptDefaut4 Compteur Défaut Amorçage
CptDefaut5 Compteur Défaut Débitmètre
CptDefaut6 Compteur Défaut Fuite Vérin
CptDefaut7 Compteur Défaut Obstacle Vérin
CptDefaut8 Compteur Défaut Circuit Café
CptDefaut9 Compteur Défaut CTN circuit café
CptDefaut10 Compteur Défaut ThermoBloc circuit café
CptDefaut12 Compteur Défauts Ejection Consécutifs Défaut Fatal
CptDefaut13 Compteur Défaut Ejection
CptDefaut14 Compteur Défaut Etalonnage
CptDefaut15 Compteur Défaut Mesure de cake
CptDefaut16 Compteur Défaut PresenceGrain
CptDefaut63 Compteur Défaut Air Vérin
CptDefaut64 Compteur Défaut Air Vérin Confirmé
CptDefaut 65 Compteur de défaut du switch Hcake
CptDefaut92 Compteur Défaut CTN circuit vapeur
CptDefaut93 Compteur défaut position CTN circuit vapeur
CptDefaut102 Compteur Défaut absence chauffe circuit vapeur
NbBroyages Compteur total de cycles
NCRIST Nbr Ristretto (counter 1 recipe)
NCDRIST Nbr double ristretto
NCESP Nbr Espresso (NCESP +1 , NCDESP + 0)
NCDESP Nbr Double Espresso (NCESP +2 , NCDESP +1)
NCLUNGO Nbr lungo (NCLUNG +1 , NCDLUNG +0)
NCDLUNGO Nbr double lungo (NCLUNGO +2 , NCDLUNG +1)
NCLONGCOFFEE Nbr long coffee (NCLONGCOF +1 , NCDLONGCOF +0)
NCDLONGCOFFEE Nbr double long coffee (NCLONGCOF +2 , NCDLONGCOF +1)
NCDOPPIO Nbre doppio (counter 1 recipe for 2 grindings)
NCAMERI Nbre américano (counter 1 recipe)
NCCAPPU Nbr cappuccino (NCCAPPU +1 , NCDCAPPU +0)
NCDCAPPU Nbr double cappuccino (NCCAPPU +2 , NCDCAPPU +1)
NCCAFFELATTE Nbr CAFFE LATTE
NCDCAFFELATTE Nbr double CAFFE LATTE

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NCLATTEMACCHI Nbr LATTE MACCHIATO
NCDLATTEMACCHI Nbr double LATTE MACCHIATO
NCLMOUSS Nbre lait moussé (counter 1 recipe)
NCDLMOUSS Nbre double lait moussé (counter 2 recipes)
NCHOTWATER Nbr eau chaude (Audace version 3)
NCTEATEMP1 Nbr thé vert (counter 1 recipe) (Audace Version 4)
NCTEATEMP2 Nbr thé noir (counter 1 recipe) (Audace Version 4)
NCTEATEMP3 Nbr infusion (counter 1 recipe) (Audace Version 4)
NCESPMACCHI Nbr espresso MACCHIATO (Audace Version 4)
NCDESPMACCHI Nbr double espresso MACCHIATO (Audace Version 4)
NCFLATWHITE Nbre Flat White (Audace Version 4)
NCRINSEMILK Nbre de rinçage lait
NbCakesBac Compteur de cakes dans le bac
CyclesAvNet Compteur pour alarme Nettoyage
NbCyclesNet Compteur de cycles nettoyage
NCLEANMILK Nbre de nettoyage complet pot à lait
NCWAVLDESCAL Nbr cycles hot water and steam since the last descaling
CyclesAvDet Compteur pour alarme Détartrage
NbCyclesDet Compteur de cycles détartrage
NbCyclesRinc Compteur de cycles rinçage
NbDepAlarmNet Compteur de dépassement d'alarme Nettoyage
NbDepAlarmDet Compteur de dépassement d'alarme Détartrage
VAAUTOFF Setting Auto Off
VAAUTOON Setting Auto ON active
DureteEau Réglage de dureté d'eau
TempCafe Réglage de température café
VACONTRAST Contrast LCD setting
DFILTER Date of filter changement
DefHCakeNbCafes Nombre de cafés avant le premier défaut Hcake
R_moyen_Defaut R_Moyen calculé en test de production
EtalHCakeB EtalHCakeB
HCakePulse1_t1 Historique Dernier Pulse1
HCakePulse1_t2 Historique Pulse1 (-1)
HCakePulse1_t3 Historique Pulse1 (-2)
HCakeT1 Durée de descente de tête de tassage sur 30 mm
HCakeT2 Durée de descente de tête de tassage sur 30 mm (-1)
HCakeT3 Durée de descente de tête de tassage sur 30 mm (-2)
HCakePulse2 Pulse2
HMesure1 Historique Dernier Hmesure
HMesure2 Historique Hmesure (-1)
HMesure3 Historique Hmesure (-2)
HCible1 Historique Dernier Hcible
HCible2 Historique Hcible (-1)
HCible3 Historique Hcible (-2)
RInstantane1 Historique Dernier Rinstantane

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RInstantane2 Historique Rinstantane (-1)
RInstantane3 Historique Rinstantane (-2)
RMoyen1 Historique Dernier Rmoyen
RMoyen2 Historique Rmoyen (-1)
RMoyen3 Historique Rmoyen (-2)
RCalcul1 Historique Dernier Rcalcul
RCalcul2 Historique Rcalcul (-1)
RCalcul3 Historique Rcalcul (-2)
NbCakesVide Compteur de cakes vides
NbCakesGros Compteur de gros cakes
NbDebCuve Compteur de débordement de cuve
NbBlocCompens Compteur de blocage de la compensation Hcake
NbDesacHCake Compteur de désactivation de la compensation Hcake
ManqueGrain ManqueGrain
HPresenceGrain HPresenceGrain
SwitchHCakeOK Flag de validation du fonctionnement du switch Hcake
Hmesure_2eCafe H_Mesure au deuxième café du test de production
Volume total de café écoulé
Compteur de mise sous tension
Temps de fonctionnement en attente
Flag de validation de l’éjection
Flag de reprise entretien
Flag de validation de la première mise sous tension
R_moyen_défaut_calculé sans coeff NAFTA
Nombre de café enchainé
DEBITCAFE Dernier débit café enregistré
DEBITCAFE-1 Dernier débit café (-1) enregistré
DEBITCAFE-2 Dernier débit café (-2) enregistré
CompteurCycleSansEtalonnage nbre cycle depuis le dernier étalonnage broyeur
DesactivationManqueGrainOK désactivation par conso de la fonction 1 ou 0
CompteurDetectionManqueGrain pas de détection manque grain dans le fonctionnel (led non allumé)
Etal_Broyeur_vide Valeur étalonnage broyeur à vide
Etal_broyeur_plein Valeur étalonnage broyeur plein
NbCyclesEauChaude Compteur de cycles eau chaude
VALCORTEMPVAPEUR Valeur consigne thermobloc vapeur
VALCORTEMPEAU Valeur consigne thermobloc eau chaude

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 8.3. Sub menu « Autotest » :
This sub-menu is used to launch a autotest (unblocking cycle) and displays the fault code
detected during this autotest.

8.4. Sub menu « Thermobloc setting » :

If during test after repair the water temperature or tea temperatures are too low or too hight, you
can adjust temperature.

The actual adjustment is show when you enter in this menu. Each adjustment of 1 change the
temperature of 2°C about.

After validation, you need to check the water temperature or tea temperature.

8.5. Sub menu « Calibration » :

After changing power card, grinder or heating element a calibration is necessary.

For this range, an alert exist for missing beans and during this calibration the electric current of
the empty grinder is measured.

Process of calibration :

Calibration start automatically.

Water go out by the steam nozzle.
Several down jack is do.
2 grindings without beans is do with water go out coffee nozzle.
A 3rd grinding alone during 4 to 14 seconds.
If a problem is detected, a 4th grinding will be done.

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Description to put the gauge cake inside :

Dismantling of coffee bean container :

Remove the screw and coffee bean

container

Remove the 4 screws and remove the top

cover

Check and clean the inside of thermobloc

and upper grid of the head

Remove tray cakes

Put the gauge cake inside and check is

good position

Re-assembly the top cover and coffee

beans container

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All removable parts must be present (full
water tank, tray cakes, drip tray), but
without beans inside coffee beans
container.
Put container under steam and coffee
nozzle.

Water go out by steam and coffee nozzle

Start process

End of process : If calibration is OK : Ok appear on the screen.

Unplug product.

If calibration is not OK : Information appear on the

screen with the error message.
Restart the process.

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 9. Analysing the faults logged
Fault order of
Description parts to check
index priority
Distribution position fault:
1 The maximum distributor command time is reached and 1 Distributor
no notch was detected
Starting fault: 1 Claris filter
4
Pump operation = 5 sec and vol. < 10ml 2 Flow meter
1 Flow meter
Flow meter fault:
5 2 Pump
Pump on and zero flow
3 Disconnected pipes
1 Distributor
Leak fault in the water circuit on the jack down stroke: 2 Thermobloc
6
Flow rate >50ml/min and measured vol. > 80ml 3 Pump valve
4 Leaky pipe
Jack blockage fault: 1 Claris filter
7
Flow rate < 50ml/min and measured vol. < 25ml 2 Flow meter
1 Thermobloc
Circuit fault - coffee blocked:
8 2 Leaking pipe
After pouring for 5 seconds, flow rate < 80ml/min
3 Grinder (too fine a grind)
1 Thermobloc
CTN fault:
Tamping head seals missing
9 Temperature too low or too high relative to a given heating 2
and / or faulty
time
3 Heat fuse malfunction
12 Ejection problem (4 times fault No. 13) 1 See fault 13
Ejection fault: 1 Thermobloc
13
No pulse from the eject switch on the jack up stroke 2
Calibration with gauge block fault: 1 No 12 mm gauge cake
14
Gauge cake missing or calibration switch problem 2 Cake height switch
Calibration fault in empty tank or during the 2nd test 1 Flow meter
coffee:
15
Wrong flow meter pulse pulse or calibration switch 2 Cake height switch
problem
Calibration fault when measuring the height of the empty
tank:
16 1 Cake height switch
The measured height of the empty tank is not between 6
mm and 9.6 mm
Heating resistance fault: 1 Thermobloc
0A-10 Heating was turned on, but the temperature did not rise
within a given time 2 Red and/or blue fuse wire
0C-0D- Communication error between the power card and display The electronic cards are not
0E card 1 compatible
Jack air fault: fault in reading the flow meter speed Remove the Claris cartridge.
64 during the jack down stroke, the rotation speed of the flow 1 Rinse
meter slowed down for 8 seconds. 2 Replace the flow meter
63-3F Jack air fault confirmed (2 x fault 64) 1 See fault 64

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