PERSONAL, SOCIAL, BUSINESS COMMUNICATION

Personal, social and business communication are three distinct categories that involve different context,
purposes and norms.

1. Personal Communication: This involves interactions between individuals on a

personal level, such as conversations with friends, family members, or acquaintances. It
often focuses on building relationships, sharing personal experiences and expressing
emotions. Personal communication can occur through various channels, including face to
face conversations, phone calls, text messages, emails and social media platforms.
2. Social Communication: Social communication encompasses interactions within
border social contexts, such as communities, groups or societies. It involves sharing
information, opinions and ideas with others who share common interests or belong to the
same social circles. Social communication can occur both online and offline, through
platforms like social media, clubs, gatherings and events.
3. Business Communication: Business Communication refers to interactions within
the professional context, typically involving organizations, employees, clients and
stakeholders. It focuses on conveying information, exchanging ideas, making decisions and
achieving specific goals related to business operations. Effective business communication is
essential for maintaining productive work environments, collaboration, resolving conflicts.

COMMUNICATION IN REAL LIFE SITUATIONS

Communication in real life situations varies depending on the context and purpose.

I. Banks: Customers communicate with bank tellers or customer service representatives to

perform transactions, inquiry about account details, or seek assistance with banking
services.
II. Railway Station: Passengers communicate with ticket agents or station staff to
purchase tickets, obtain information about train schedules, platforms; delays, or seek
assistance with luggage or accessibility.
III. Travel Agency: Clients communicate with travel agents to book flights, hotels, tours, or
inquire about travel packages, destinations, and travel related services.
IV. Educational Institution: Students communicate with teachers, professors, or
administrative staff for academic purposes such as asking questions, discussing
assignments resolving administrative issues.
V. Customer Care Centres: Customers communicate with representatives via phone,
email, or chat to inquire about products/ services, make complains, request technical
support, or seek assistance with billing or account-related issues.
VI. Health Centres: Patients communicate with healthcare professionals such as doctors,
nurses or receptionists to schedule appointments, discuss medical concerns, seek
treatment, or inquire about medications and procedures.