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Contents

01 Explain the varieties 02 Explain how language

of register of spoken registers affect
and written languages communication.

03 Appreciate the significance

of understanding how
registers of language affect
communication
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Language or speech register is the level of

formality or informality with which people
converse with one another.

The term register is also known as tenor, tone

or style.
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• requires the use of
language that rarely
never changes

• most formal
communicative style

• does not require

feedback
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• used in formal and
impersonal settings

• language is standard

• use for most academic

and scientific
publishing
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• used in professional
discourse

• normal style speaking

for strangers

• used in semi-formal
communication
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• used in informal
settings

• used among friends and

acquaintances

• very relaxed and

focused on just getting
the information
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• used for private
communication

• used by family
members or very close
friends

• uses private
vocabulary
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01 COMPLETENESS 05 CLARITY
02 CONCISENESS 06 CORRECTNESS

03 CONSIDERATION 07 COURTESY

04 CONCRETENESS
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Your business message is “complete” when it contains all

facts the reader or listener for the reaction you desire

• Answer all the question asked.

• Give something extra, when desirable.
• Check for the five W’s: Who, What, Where, When, How
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Saying what you have to say in the fewest possible words

without sacrificing the other qualities.

• Eliminate wordy expressions

• Include only relevant statement
• Avoid unnecessary repetition
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You prepare every message with the recipient in mind and

try to put yourself in his/her place.

• Focus on “you” instead of “I” and “we”

• Show reader benefit or interest in reader perspective
• Emphasize positive, pleasant facts
• Apply integrity and ethic
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Being specific, definite, and vivid rather than vague

and general

• Use specific facts and figures

• Put action in your words
• Choose vivid, image-building words
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Getting your message across so the receiver will

understand what you are trying to convey

• Choose short, familiar conversational words

• Construct effective sentences and paragraphs
• Achieve appropriate readability
• Include examples, illustrations, and other visuals
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Communication starts with and ends in

courtesy.
• Be respectful
• Use the right tone
• Be sincerely tactful, thoughtful, and
appreciative
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Comprises more than proper grammar, punctuation and

spelling.

• Use the right level of language

• Include only accurate facts, words and figures
• Maintain acceptable writing mechanics
• Choose nondiscriminatory expressions
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 01
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Ethical communication is
honest communication. Also,
honesty is more than just not
lying.
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It means being open to diverse ideas

and opinions, as well as being ready
to offer your own opinion even if you
do not think they will be popular.
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It means allocating the

necessary time and resources
to discussing issues fully.
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Ethical communication is
goal-oriented rather than
status-oriented.
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Communication is the
soul of relationship
or business.
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