Directory of Service

ENGLISH
Dear guest

We sincerely welcome you to Nine Tree Premier

Hotel Seoul Pangyo.

We truly thank you for your visit to our hotel and

we promise that we will give our best efforts to
provide you with special impressive services.

This service directory contains various information

to help you use our services and amenities more
conveniently during your stay.

It also includes safety guidelines to ensure your

safety during your stay at out hotel.

For more information or assistance, please feel

free to contact our reception desk at any time.

Thank you.

Management Team

Nine Tree Premier Hotel Seoul Pangyo

OUR HOTEL

Hotel Guide

기업 지원 허브

파미어스몰

더샵 판교 포스힐
y
sswa
신분당선 Expre
yeongin
ec ond G
도로 S 수도권 제1 순
인 고속
대왕판교로 Daewangpangyo-ro

환 고속도로
제2 경

봇들공원

코리아 바이오 파크
Korea Bio Park

판교로 pangyo-ro
sk 케미컬 본사
Sk Chemicals
카카오 판교 오피스
Kakao Pangyo Office
안랩
Ahnlab

엔씨소프트
Ncsoft 봇들 저류지 공원

금토천 판교역 Pangyo Station

(판교테크노벨리)

EXIT

18, Changeop-ro, Sujeong-gu, Seongnam-si, Gyeonggi-do

(T) 031-5178-5099 (F) 031-5178-5299 (zip code) 13449 www.ninetreehotel.com

Inquiry
If you have any requests, please contact the front desk anytime.
OUR FACILITIES

Guests can check in and check out without waiting

Kiosk Check In &
by using the Kiosk machine on the 3rd floor.
Check out
For details, please refer to instructions.

In the lounge 9 located on the 3rd floor, you can

Lounge 9
enjoy coffee, tea, and drinks to relax and do
(07:00 ~ 22:00)
business.

Independent space with high-speed network for

Business Corner
business is available on the 3rd floor.

On the 3rd floor, hotel provides a self-service luggage

Self-Locker Room
storage space for guests to keep their personal
belongings for free.
1. For guests convenience, the Self Locker is
available once for a maximum of 12 hours for free.
2. Please remember your locker number and
password.
3. The locker usage will be limited after 12 hours and
cause extra charge.
4. Our staff will temporarily collect guests’ belongings
that have been in storage for more than 1 day.
5. Please refrain products that cause smell,
corruption or contamination or that can cause
inconvenience to other users.
6. The hotel will not be held responsible for any
damage or loss caused by user’s negligence or
failure to comply with the above guidelines.

For guests’ smooth business work, hotel provides 5

Meeting Room
small meeting rooms and a lot of business devices.
OUR FACILITIES

At ‘All Day Dining’, guest can enjoy buffet breakfast

Restaurant
with various menus and fresh ingredients. Strict
selection of fresh ingredients and friendly services
can make your trip unique.

Coin Laundry machine is located on the 11th floor.

Coin Laundry
Guests can use washing machine and dryer(payable).
(07:00 ~ 23:00)
1. For the convenience of guests, please follow the
time of use. (07:00~23:00)
2. Before using the laundry, please check the notice of
each laundry and dryer before use.
3. Please note that inserting a lot of laundry at once
might cause to less effective washing and drying.
4. After use, please collect your laundry for next
guests use. (45 minutes per laundry/dryer)
5. Our staff will remove laundry temporarily, if it is left
alone for next guests use.
6. In case of expensive clothes that may cause
discoloration or shrinkage, please use the external
laundry service.
7. The hotel will not be held responsible for any
damage or loss caused by user’s negligence or
failure to comply with the above guidelines.
OUR FACILITIES

Hotel guests can use the gym on the 11th floor for free.
Fitness Room
1. Hotel guests can use gym for free.
(07:00 ~ 22:00)
2. Operation time is 07:00 ~ 22:00.
3. Please enter wearing sportswear and sports shoes.
4. Please put sports equipment back after use.
5. Please put used towels in recycle bin.
6. Please don’t make loud noises or disturb other
guests.
7. Foods, except drinks, are not allowed.
8. Please don’t exercise after drinking alcohol or
within 30 minutes after meal.
9. For the safety of guest, hotel does not allow guests
under 13 years’ old to enter.
10. Hotel is not responsible for any accident caused
by guest’s negligence.

Hotel guests can use the swimming pool on 11th floor.

Swimming Pool
For the details, please contact to the front desk.
(08:00 ~ 22:00)

Guests can use the parking lot on B2 and B3 floor for

Parking Lot
free during stay.

Ice-Water Purifier and Microwave are installed on

Ice-Water Purifier &
each floor of the hotel.
Microwave
OUR SERVICE

Hotel front desk handles check in and check out for

Reception / Concierge
guests. If guest need help on transportation, money
exchange, travel guides or baggage storage during
their stay, please feel free to contact the front desk.

Check-in is from 16:00 and Check-out is until 11:00.

Check in & Check out
If guests want to extend the check-out time,
additional fee will be charged.
For more information. Please contact the front desk.

Call to another room: 8 + room number

How to use telephone
Local phone call: 9 + phone number(payable)
International call: 9 + 001 + country code
+ area code + phone number(payable)
Morning Call: 3 + set up

Local call/cell phone call fee is 490KRW per minute.

For telephone charges to another district, please contact
the front desk.

All rooms are equipped with 220volts’ of voltage.

Voltage
If guests need a voltage transformer, please contact
the front desk.

Guests can use the safe in the room or leave

Valuables
valuables at the front desk for safekeeping.

Hotel is not responsible for any losses of valuables in guest

room.
OUR SERVICE

Guests can exchange money at the hotel according

Money Exchange
to the exchange rate marked at the front desk.

Guests can leave items at the front desk to keep in

Refrigerator/ Freezer
the fridge or freezer.

Guests can use the domestic Korean credit cards,

Credit Card
VISA, MASTER, JCB, UNION PAY, AMEX or DINER
cards.

Guests can use the charging line attached to the

Mobile charge
telephone inside the guest room or ask the front desk
for help.

Guest can use high speed cable internet and Wi-Fi at

Network Service
the hotel for free.
OUR SERVICE

Hotel provides 1 bottle of water for each guest every

Bottled water and ice
day. Guest can also use the ice-making dispenser
located on every floor. (Ice bucket is inside the guest
room)

In the bathroom, hotel provides one set of toiletries

Toiletries
(toothbrush, toothpaste, cosmetic cotton, cotton
stick, shower cap, etc.) for guests.
Hotel will also provide shaver and a comb upon
request.

If guest need a baby crib (for infants aged 1 to 3),

Baby Crib
please contact the front desk.
If the child would like to use the same bed with
adults, hotel can provide a bed guard for safety.

For the convenience of guests, hotel can provide

Other Electrical Devices
ironing set, humidifier, fan, heater and other small
electrical devices upon guest needs. Please contact
front desk.

All the lost items are managed by the Room

Lost & Found Service
Management Department. For details, please make
inquiry to Reception Desk.
OUR SERVICE

For assistance or information about taxi, bus, train,

Public Transportation
airplane, please contact front desk.

Guests can confirm received voicemail by following

Voicemail Service
the voice guide after pressing the information key on
the telephone.

Guests can request morning call service at the front

Morning Call
desk or set up morning call on telephone inside the
guest room directly.

Hotel will keep external information and delivery

Storage of message and
goods for guest. Please confirm with front desk.
delivery goods

Hotel provides free maps of main tourist attractions

Map
in Seoul and other districts at the Front Desk.
OUR SERVICE

Nine Tree Hotel (hereinafter referred to as the Hotel)

Guide on Handling
collects, keeps, and processes all the personal
Private Information
information in accordance with the laws/regulations
on protection of privacy. Your personal information
will be lawfully and adequately handled in order to
perform the hotel work properly and *to protect your
rights and profits. The hotel respects customers’
rights including the requests for review, correction,
deletion, and suspension of handling of personal
information kept by the hotel. In accordance with the
laws/regulations on protection of privacy, and the
details of Privacy Handling Guideline are notified
in the website (www.ninetreehotel.com) in order to
solve customers’ difficulties. If the Privacy Handling
Guideline is amended, *a new guideline will be
notified in the website.
Measures against Emergency

Please dial the Reception Desk button on the

Ambulance
telephone and explain your situation.

In order to protect the lives and property of the

Fire and asylum
guests, all staffs of our hotel have been trained on
fire response. When encountering a fire situation,
please keep calm and follow the instructions by the
hotel staff.

When smoke is detected, please use the telephone

Fire·Smoke
in the room to contact front desk. After the fire alarm,
please follow the broadcast or the staff’s instructions
to evacuate quickly and safely.

Fire extinguishers and portable emergency flashlight

Fire Extinguisher &
are separately placed in the wardrobe inside the
Emergency flashlight
guest room.
Measures against Emergency

Please check the emergency exit location.

Emergency escape map
Emergency escape map is can be seen at the inner
side of the door.

In case of an emergency, please evacuate quickly to

Emergency shelter
the three-way square in front of the hotel by following
staff’s instruction. Please cooperate with the staff’s
guidance.

기업 지원 허브
로
판교
대왕

Evacucation Assembly Point :

The Square in front of the Hotel 더샵판교
비상대피 집결지 : 호텔 앞 삼거리 광장 포스힐

In case of emergency, after dialing 119 for help, please

AED is set in lobby
turn on AED and operate according to voice guide.
Response in Fire Situation

The hotel makes all preventive measures in order to

For guests’ safety
secure the safety of guests. Following basic safety
rules against emergency fire situation are described
for your reference.

Please check the location of the nearest emergency

Response in Fire Situation
exit and the positions of the nearest fire alarm and
fire-extinguisher.

Please check whether the heating/cooling system is

operating in the guest room and please make sure
that you know how to turn off the heating/cooling
system. Moreover, please check the location of the
emergency devices such as the descent control
device and emergency flashlight are provided inside
the guest room. Please put the room key in *its
obvious place and bring it with you when you are
going outside.

Please do not use any cooking devices in your room.

Prevention
Please do not smoke in guest room.
Please unplug all the devices that may cause a fire
before going outside or going to sleep.
Key Points of Response in Fire Situation

Please keep calm!

If smoke or a fire appears
Please turn off the air-conditioner and go out of the
in your room
guest room with your key and flashlight. Close the door
in order to prevent possible expansion of the fire after
going out. Turn on the nearest fire alarm and notice
the fact loudly to the surroundings. Push Reception
Desk button on any telephone and tell us your name,
current position, and the situation. Go to the nearest
emergency exit and leave the building. When you use
the stairs, hold the handrail for safety. After passing
through the door, please close the door in order to
prevent possible expansion of the fire through the
stairs. Please do not use the elevator and follow the
staffs’ guidance to evacuate quickly.

Please keep calm!

If smoke appears
Please lean forward as far as possible.
in the lobby
Please use a wet towel to cover your mouth and nose
and move forward along the wall.
Please bend your neck and move quickly to the
emergency exit.

Please keep calm!

If you sense the smell of
Turn off the air-conditioner and other electrical devices
smoke in your room
in the room. Touch the door and check the outdoor
temperature.
Key Points for Fire Response

Please stay in your room!

If the door is hot
Push Reception Desk button on the telephone and tell
the staff your name, position, and current situation. Fill
the bathtub with water and block the gaps underneath
the door and air vents with wet towel. If needed, pour
water out of the bathtub. If smoke flows in continuously,
put a blanket over your head. Remove the curtains
from windows. Check the outside of the windows and
if smoke does not come up from lower floors, please
open the windows. Do not lean on the window or jump
down.

Leave your room carrying the room key and flashlight.

If the door is cool
Close the doors in order to prevent possible expansion
of the fire and turn on the nearest fire alarm. Push
Reception Desk button on any telephone and tell your
name, and current position. Do not use the elevator and
use the nearest emergency exit to leave the building.

This information is the basic response tips for fire situation,

and it does not include methods for dealing with other
accidents.
Therefore, different actions will be performed for
occurrence of other accidents.
How to use cooling / heating system

26.8°C
Current temperature (If you use the temperature
setting button, the setting temperature will be
displayed.)

FAN Icon
If you start the cooling/heating system, the fan
icon will rotate. (The icon will disappear when the
temperature control is OFF.)

Cool Fan
1 2 3
The COOL or HEAT icon will be displayed when
you operate cooling or heating.
(The icon will disappear when the temperature
1 Temperature display(C/F) and control is OFF.)
air flow button

2 ON/OFF button ON Icon

3 Temperature setting button It is displayed when the temperature control
is ON. (The icon will disappear when the
temperature control is OFF.)
How to use lighting and electrical equipment

Key Holder Lamp

Flickering Green: When the card is not detected
by the key sensor.
OFF: When the card is inserted in the
holder(occupied).

DO NOT DISTURB
2 3 4 Lamp On: The guest requests not to be
disturbed. (When set, the chime will not sound).

Key holder and switch

MAKE UP ROOM
1 Key holder 3 Do Not Disturb
Lamp On: The guest requests room cleaning.
2 Key holder lamp 4 Make Up Room

Room light control button Bathroom light control button

1 General switch of lighting 1 Bathroom Lighting Switch

2 Ceiling lamp switch

3 Reading lamp switch

4 Desk lamp switch

5 Guest room lighting switch