Technical Bulletin

Customer Service Information

Subject: Product: Date:

G-045 Planmeca Dell Precision T3600 RecoPC 26.03.2015

Quick Guide

Dell Precision T3600 RecoPC Quick Guide

This guide provides a basic overview of the Dell Precision T3600 RecoPC. If you have any questions,
please contact Planmeca After Sales by email: aftersales@planmeca.com or get in touch by phone
through Planmeca switchboard: +358 20 7795 500.

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CONTENTS

1 DELL PROSUPPORT SERVICE ................................................................................................................ 4

1.1 PROSUPPORT ON‐SITE SERVICE.......................................................................................................................... 4

1.2 DELL PROSUPPORT ON‐SITE DIAGNOSTICS SERVICE ........................................................................................... 4

1.3 39 MONTH WARRANTY ..................................................................................................................................... 4

1.4 REGISTRATION AND OWNERSHIP TRANSFER ...................................................................................................... 4

2 USAGE ........................................................................................................................................................... 5

2.1 DESKTOP SHORTCUTS ........................................................................................................................................ 5

2.2 Pm3DData FOLDER AND IMAGES LOCATION ...................................................................................................... 5

2.3 NETWORK CONFIGURATION .............................................................................................................................. 5

2.4 RAID MANAGEMENT ......................................................................................................................................... 5

2.5 REMOTE USE ..................................................................................................................................................... 5

3 DIAGNOSING HARDWARE ISSUES ..................................................................................................... 6

3.1 DELL ENHANCED PRE‐BOOT SYSTEM ASSESMENT (EPSA) DIAGNOSTICS .......................................................... 7

3.2 RECOVERY ......................................................................................................................................................... 8

3.2.1 RECOVER QUICK QUIDE ........................................................................................................................................8

4 SERVICE REGISTRATION ...................................................................................................................... 8

5 USEFUL COMMANDS ............................................................................................................................... 8

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OVERVIEW

Dell T3600 replaced HP Z800 as Planmeca RecoPC starting from November 2012. A RecoPC is included
with every Planmeca ProMax 3D delivery. Dell T3600 is a single processor system that uses NVIDIA
Quadro graphics cards to considerably speed up the 3D volume reconstruction. So far three versions of
the Dell T3600 have been released, each with improved graphics adapter. The version of the RecoPC V2
and V3 can be read from the sticker with the serial number attached on top of the RecoPC. V1 RecoPC
did not have the version number noted.
If reinstallation of image is required, it is recommended to use the DVD inside the unit. Please see
chapter 3.2 RECOVERY for more information.

Hardware configuration:
 Dell Precision T3600
 Single Xeon E5-1603 quad core CPU with Intel vPro support
o Xeon E5-1620 CPU is included in new models after summer 2013
 2 x 1TB hard drives in true HW RAID1 on Dell PERC H310 controller
 Configurations
o ProMax 3D s / 3D Classic / 3D Mid: 16GB (order code 10031916)
o ProMax 3D Max: 32GB (order code 10031917)
 NVIDIA Quadro 2000 GPU (dual GPU on ProMax 3D Max)
o Quadro K2000 GPU is included in new V2 models after summer 2013, these require
image version v.1.1.0.
o Quadro K2200 GPU is included in new V3 models after autumn 2014, these require
image version v.1.2.0.
 Dual Ethernet network interface:
o em1 on motherboard
o p3p1 expansion card

Linux configuration:
 CentOS 6.3 Linux
 New default Gnome GUI user ”reco”, administrative permissions must be acquired in terminal
using sudo command or using desktop root shortcuts.
 Network Manager is disabled; network cards must be reconfigured using configuration files.
 Various shortcuts placed on desktop for root shell and commonly used log files and tools.

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1 DELL PROSUPPORT SERVICE
1.1 PROSUPPORT ON-SITE SERVICE
Each Dell T3600 is delivered with the following Dell ProSupport features:
 Dell ProSupport with Next Business Day On-Site Service
 24/7 global support number with support team assigned to Planmeca
 39 month warranty (includes 3 month extension for delivery from Planmeca to end-user)
 Planmeca dealer must perform online Dell Ownership Transfer to specify end-user’s address
and support contact address at the time of delivery

Please ask Planmeca Sales department about possibility for a 4 hour on-site service option

1.2 DELL PROSUPPORT ON-SITE DIAGNOSTICS SERVICE

Service description:
 The on-site diagnostics service will occur at latest during the next business day after you call as
long as the request has been logged prior to 5:00 pm local customer time.
 Planmeca or Planmeca’s dealer has NO obligation to provide first-level troubleshooting for Dell
or to perform initial diagnosis before placing a service call to Dell. However, providing Dell with
correct problem description may speed up corrective action if Dell can service the unit without
having to diagnose it first.

Note! To be eligible for the Dell ProSupport the system Ownership Transfer must be carried out.
See chapter 1.4 Registration and Ownership Transfer.
1.3 39 MONTH WARRANTY
Dell local support will handle any warranty issues or computer replacements with the customer.
Planmeca will NOT take any returns or be handling any return shipments of the Dell Precision T3600
RecoPC’s.
1.4 REGISTRATION AND OWNERSHIP TRANSFER
Mandatory registration of every new Dell Precision T3600 RecoPC is required for full warranty and Dell
ProSupport technical service. Please refer to the Technical Bulletin SW-110 for detailed information
regarding ownership transfer. This bulletin is available from Planmeca Dealer Support website.

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2 USAGE
2.1 DESKTOP SHORTCUTS
Computer > opens file browser and show main file system.
reco’s home > opens reco user’s home folders.
Trash
Monitor Reco Log:
monitors RecoPC log in live mode.
Show Current Reco Log:
opens latest RecoPC log file.
gedit:
opens gedit text editor program.
Vi IMproved:
opens Vim text editor program.
Reco Logs Folder:
opens the folder containing the RecoPC log files.
ImageJ:
opens ImageJ program for viewing raw x-ray images.
Edit motherboard NIC configuration:
opens text file that contains motherboard network cards (em1) IP-address.
Edit extension NIC configuration:
opens text file that contains extension network cards (p3p1) IP-address.
Restart networking:
restarts all network cards.
Show network status:
runs ifconfig command and shows the status of all network cards.
2.2 Pm3DData FOLDER AND IMAGES LOCATION
3D and SmartPan images taken with Planmeca X-Ray devices are located in the Pm3DData folder.

When an image is captured, a folder containing the .RAW frames and various information about the
exposure is created. The name of the folder is based on the date and time when the exposure was taken,
i.e: Year / Month / Day / Hour / Minutes / Seconds. For example, a folder named 20140901132856
means that it was created on 1st September 2014 at 13h28mn and 56seconds.

The Pm3DData folder also contains, amongst other crucial components, the sensor calibration folders
and the reconstruction algorithm.

2.3 NETWORK CONFIGURATION

The Dell Precision T3600’s Network Manager is by default disabled. If the defaults IP-addresses require
changing, network cards must be reconfigured using the “Edit motherboard NIC configuration”
configuration file shortcut on the desktop. Also, the localhost IP-address stored in the “/etc/hosts” file
must be changed by using the gedit program shortcut on the desktop. For more detail information and the
complete procedure, please get in touch with the After Sales Department.
2.4 RAID MANAGEMENT
Dell Precision T3600 uses hardware RAID controller and two 1TB hard drives in RAID1 mirroring. Data is
always saved on both hard drives, which will protect user from losing all data at once. Moreover, the user
can continue working on even a single hard drive. RAID BIOS configuration and status can be accessed
by holding down ‘Ctrl’ + ‘r’ keys during the boot.
If a Dell service technician has replaced a hard drive he should start the RAID recovery on the new disk.
2.5 REMOTE USE
For Remote desktop and SFTP we recommend using MobaXterm, http://mobaxterm.mobatek.net/
It is also possible connect remotely to the RecoPC using Putty, a software delivered with all Romexis
Installation DVD package under Tools/Putty.

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3 DIAGNOSING HARDWARE ISSUES
Intel vPro enabled on each unit allows remote diagnosis of the RecoPC from the acquisition PC when it is
turned off, as long as the RecoPC is plugged in to a power source and a wired or wireless corporate
network. It can also be used to power the RecoPC on/off or to reboot the computer remotely.

Remote functionality from acquisition PC

View RecoPC hardware configuration using web browser
Access RecoPC BIOS and Dell Diagnostics even when unit fails to boot
View Linux boot messages to diagnose boot problems
Access Linux serial console – even possible when Linux networking is misconfigured
All above made possible by Intel AMT and Serial-over-LAN (SOL) provided by Intel vPro technology.

Would you like to take advantage of Intel vPro, please refer to the step by step configuration methods on
the Intel website:

http://www.intel.com/content/www/us/en/processors/vpro/vpro-activation-training-animation.html

Always available at 10.0.0.200 (reconfigurable) on motherboard NIC

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3.1 DELL ENHANCED PRE-BOOT SYSTEM ASSESMENT (EPSA) DIAGNOSTICS
If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for
technical assistance. The purpose of running diagnostics is to test your computer's hardware without
requiring additional equipment or risking data loss.

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware.
The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system
diagnostics provides a set of options for particular devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed
device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using this program with other
computers may cause invalid results or error messages.
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the
computer terminal when the diagnostic tests are performed.

1. Power-on the computer.

2. As the computer boots, press the <F12> key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.

The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the
computer. The diagnostics starts running the tests on all the detected devices.

4. If you wish to run a diagnostic test on a specific device, press <Esc> and click Yes to stop
the diagnostic test.
5. Select the device from the left pane and click Run Tests.
6. If there are any issues, error codes are displayed.

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3.2 RECOVERY
A Copy of the Dell recovery media is delivered with each RecoPC and can be found by opening the side
door of the Dell Precision T3600 chassis.

3.2.1 RECOVER QUICK QUIDE

Step-by-step recovery guide:
1. Insert the recovery media in DVD-drive
2. Reboot RecoPC
3. Press F12 during the reboot for boot menu access
4. Select optical drive as a boot location
5. Select the top most option from CloneZilla boot manager
6. Press “y” to accept full format of each hard drive in RecoPC
7. Wait for the recovery process to finish
8. Remove the recovery media from the DVD-drive and place it inside the chassis again.
9. Select the preferred reboot option

4 SERVICE REGISTRATION
For Dell Service Registration, please follow the instructions as described in document SW-110 “Dell
Precision T3600 RecoPC Deployment and Service registration manual”. This document is available from
the Planmeca Dealer Support.

5 USEFUL COMMANDS

• cd /pm3DData Go to the folder pm3DData

• cd .. Goes to lower directory
• ls Lists the contents of a directory
• ls –l Lists the contents of a directory and shows additional file information
• pwd Print Working Directory – shows which folder you are in
• ps –Af | grep reco Shows the active Reconstruction process with PID
• kill –PID Stops process
• ping [ip-address] For checking connections
• cat promax.txt Opens the file (you need to be in the folder where the file is located)
• nano promax.txt Shows the file and makes it possible to edit it
• java –version Shows which java version is in use
• chmod a+x fdk gives rights for, u(user), g(group), o(others), a(all) and which kind,
r=read, w=write, x= execute. In this example, all users (a) can write (x).
• hwclock Tells the hardware internal time.
• ifconfig Shows the current network configuration.

AFTER SALES
PLANMECA OY
ASENTAJANKATU 6
00880 HELSINKI, FINLAND
TEL . +358 20 7795 500
AFTERSALES @ PLANMECA . COM
WWW .PLANMECA .COM

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