Test Specification
iUCO43 – Salon reception duties
External assessment method:
Duration of external
assessment:
Pass mark:
Grading:
Frequency of external
assessment:
Learning outcomes to
be assessed:
Format of questions:
Number of questions
Distribution of questions:
Each question will be
allocated one mark
The topics listed can be found
in the assessment criteria in
the unit specification for
iUCO43 as follows:
iUCO43 Test Specification_v0.1
Multiple Choice Question Paper
15 minutes
60%
Pass, Credit or Distinction
On demand (once ALL hours for the unit have been completed)
All learning outcomes will be assessed
Stem, 1 key and 3 distracters
10 questions
Topic No. of questions per topic
 Procedure for taking messages, - 2
communication and behaviour
 Services and pricing - 1
 Dealing with enquiries - 1
 Confidential information, data - 2
protection
 Making and recording - 2
appointments and messages
 Methods of payment, deal with - 2
problems, security
Topic Assessment criteria
 Procedure for taking messages, - 1.2, 1.6-1.7
communication and behaviour
 Services and pricing - 1.8
 Dealing with enquiries - 1.1, 1.3, 1.9, 1.10
 Confidential information, data - 2.3, 2.7, 2.8
protection
 Making and recording - 2.1-2.2, 2.4, 2.5, 2.6
appointments and messages
 Methods of payment, deal with - 3.2-3.6
problems, security
Page 1 of 3
 For security required of centres and for the administration of
Administration of external
examination papers, please refer to ‘Instructions for Conducting
assessment:
Examinations’ which can be found on the website.

iUCO43 Test Specification_v0.1 Page 2 of 3

Document History

Version Issue Changes Role

Date
V1 06/03/20 First Published Subject Matter Expert Assessment

iUCO43 Test Specification_v0.1 Page 3 of 3