FEITO

É MELHOR QUE PERFEITO

I AM JACOB
Applying for the part-
time Customer Service
Rep position.

With my past work experience and

passion for interacting with people,
I believe I'm a good fit for this role.
EDUCATIONAL
BACKGROUND
I'm a third year undergrad at JWL
College, studying Communications.
TECHNICAL
SKILLS
Product Knowledge
I am a long-time user
and follower of your brand.
TECHNICAL
SKILLS
Upselling
I am experienced in upselling
other related products depending
on a customer's inquiry.
TECHNICAL
SKILLS
Stress Management
I am able to handle a deluge of inquiries
and manage communications with less-
than-happy customers.
PERSONAL
SKILLS
Empathy. I think this is valuable in
this line of work.
Decision-Making. I am not afraid
of making quick, but measured
decisions.
Proactivity. When I see what
needs to be done, I do them.
OTHER
SKILLS
I have a positive attitude.
I have high attention to detail.
I am experienced in conflict
resolution.
WORK
EXPERIENCE
Part-time Receptionist
Audios Co. HQ
2020
I manned the ground floor reception
desk, greeting office guests and
receiving packages.
WORK
EXPERIENCE

Part-Time Concierge
Beektown Hotel
2020
I helped guests check-in
and gave them suggestions
on how to maximize their stay.
STRENGTHS
I thrive in situations that need
problem-solving skills.
I am a multi-tasker.
I am very patient, especially in
situations where someone is asking
for my help.
CERTIFICATES
Support Professional Training
Certificate
BAKS Strategies Corp.

Customer Service Advantage

Certificate
MDEK Online Solutions
KEY
ACHIEVEMENTS
I am a volunteer campus tour guide.
I helped systematize the campus
merch store's helpdesk process.
I was selected as a student
participant in United One World's
Annual Youth Leaders program in
Paris.
HOBBIES
AND
INTERESTS

Tennis is my favorite sport. I don't

miss a game, and play with buddies
once a week.
HOBBIES
AND
INTERESTS
I also help my dad build bespoke
canoes during the weekends.
 CONTACT
INFORMATION
hello@reallygreatsite.com

www.reallygreatsite.com

123-456-7890

@reallygreatsite