Course Learning Objectives, Outcomes and Projects

TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME

SL.NO MODULE NAME MODULE MODULE DURATION

CONTENT LEARNING (Mins)
OUTCOME
Customer Service Customer Service At the end of this 38
Essentials Pathway, you will be
able to:
• Understand what
Customer Service is
• Get an overview of the
Customer Service
Industry, BPOs & Call
Centre Industry
• Gain knowledge about
careers in the Customer
Service industry & how
the performance is
measured in the industry
• Comprehend how sales
is conducted through
Customer Service
BPM Industry BPM By the end of this 25
Overview Pathway, you will:
• Identify broadly about
what the BPM industry
is all about
• Discern the definiton
of BPM
• Examine the various
BPM characterstics in
brief
• Discern BPM's value
prosition
Outsourcing By the end of this 25
Evolution Pathway, you will:
• Identify how the
Outsource industry
evolved
• Discern its past,
present & future scope
Outsourcing Value By the end of this 25
Pathway, you will:
• Identify how the
Outsource industry is a
business value for
organizations
• Discern the industry
win-win buisness
concept
• Identify the numerous
Industry benefits &
value additions
TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
BPM Growth and By the end of this 25
Potential Pathway, you will:
• Identify the scope of
BPM Outsource industry
• Analyse market
potential and its possible
growth in the near future
• Identify various
regions and their
resource capabilities &
potential
Outsource Location By the end of this 25
Types Pathway, you will:
• Identify the various
types of outsourcing
locations
• Analyse market
potential and its possible
growth in the near future
• Identify various
regions and their
resource capabilities &
potential
Outsource Services By the end of this 25
Pathway, you will be
able to:
• Understand the various
kinds of key outsource
services that exist &
their basic functionalities
• Discern their market
potential and their
possible growth in the
near future
Outsource Business By the end of this 25
Processes Pathway, you will be
able to:
• Understand operations
of Inbound, Outbound &
Back-Office processes
• Discern which process
works for various
business operations
constructively &
economically
BPM Model By the end of this 25
Pathway, you will be
able to:
• Understand the model
structure & its
applications
• Discern the BPM Life
Cycle process & various
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aspects revolving around
it

Technology Basics Evolution & Future By the end of the 43

Personal Computers Pathway, you will be
able to:
• Get an overview on
Past, Present & Future of
Personal Computers and
Home Network.
• Learn the Evolution of
computers.
What's Inside a By the end of the 36
Computer? Pathway, you will be
able to:
• Get an overview of the
components that make
up a computer or a
laptop.
• Explain the basic
operations of the devices
in a computer.
Cables & By the end of the 41
Connectors Pathway, you will be
able to:
• Identify the types of
ports that are common in
laptops and desktops.
• State the types of
connectors.
Basics of By the end of the 41
Networking - Pathway, you will:
Network Cables Pre • Describe the types of
Read cables used in a network.
• Understand more
information around
twisted pair cables,
commonly seen in a
home network.
Introduction to By the end of the 37
Networking Pathway learners will:
• Understand the basic
difference between •
Private and Public IP
address
• Get an overview on the
basics of networking
• Identify the types of
TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
network
• State the types of
Internet Services
• Describe Internet of
Things (IoT)
Protocols & By the end of the 39
Translators Pathway, you will:
• Understand TCP/IP
and UDP Protocol
• Comprehend IP
addressing & Its types
• Assimilate how IP
addresses are
categorized
• Classify the range of
Private and Public IP
addresses
Network By the end of the 39
Communication Pathway, you will be
able to:
• Define the network
communication concepts
like DHCP, NAT, and
DNS
• Describe how IP
addresses are assigned in
a network
• Describe how a private
network communicates
to a public network
• Summarize our
understanding on how
Internet works
Internet & IoT • In this Pathway we will 46
be looking at how all the
elements and devices in
a network unfolds into
Internet and a basic
introduction to Internet
of things.
Starting Your By the end of the 34
Computer Pathway, you will be
able to:
• Get an overview on the
OSI Layer
• Explain the
Desktop/Laptop boot
process
• Get introduced to
Windows OS
• State the difference
between 32 bits vs 64
bits operating system
 TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
All you need to By the end of the 35
know about Pathway, you will:
Windows Operating • Get an overview on the
System Windows Operating
System.
• Explain the Evolution
of Windows Operating
System.
• State the minimum
requirement to be able to
install windows
operating system.

Windows 10 By the end of this 45

Installation pathway, you will be
able to
•Understand various
versions of Windows 10
Operating System and
the upgrade options
•Get an overview of the
different ways to install
Windows 10 Operating
System
•Learn how to install the
Operating System
Describe how to upgrade
to Windows 10 OS
Windows 10 • This Pathway covers 46
Utilities the top features and user
interface in Windows 10
operating system. These
are most commonly used
in the consumer
segment, These good to
know features will help
you to know more about
this operating system
that is currently at its
peak. Always try to
recall and connect
learnings and apply them
practically whenever you
come across a known
situation.
COLLABORATION Getting Started with By the end of this 25
& TEAMWORK Collaboration & Pathway, the learner
Teamwork Skills will:
• Explain what it means
to collaborate within and
across teams.
• Discover the need for
collaboration in today's
TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
age.
Importance and By the end of the 25
Benefits of Pathway, you will:
Collaboration and • Discover the
Teamwork importance of
Collaboration and
Teamwork in your
personal and
professional life
• Summarize the
advantages of having a
good Collaboration and
Teamwork culture to
increase performance
Being an By the end of this 25
Empathetic Team Pathway, you will:
Player • Identify what empathy
is
• Explain the role of
empathy in team work
• Identify the steps that
you can take towards
being an empathetic
team player
Skills Required to By the end of this 25
Successfully Pathway, you will:
Practice • Identify the skills
Collaboration & required to be
Teamwork collaborative
• Identify how you can
build these skills
Fundamentals of By the end of the 25
Virtual Pathway, the Learner
Collaboration will:
• Discover the concept
of Virtual Collaboration.
• Understand the
Fundamentals of Virtual
Collaboration.
Getting Started with By the end of this 25
Creative Problem Pathway, you will:
Solving & Critical • Define what is Creative
Thinking Problem Solving &
Critical thinking
• List the benefits of
Creative Problem
Solving & Critical
Thinking
Skills Required to By the end of this 25
Successfully Pathway, you will:
Practice Creative • Identify the skills
Problem Solving & required to practice
Critical Thinking Creative Problem
 TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
Solving & Critical
Thinking
• Explain how you can
build these skills
Identifying and By the end of the 25
Overcoming Biases Pathway, the learners
will:
• Identify the types of
biases and their impact
• Identify ways to
overcome biases
Practicing Creative By the end of this 25
Problem Solving & Pathway, the learners
Critical Thinking will be able to:
• Identify methods to use
the Creative Problem
Solving (CPS) and
Critical Thinking to your
advantage
• Identify how CPS and
Critical Thinking can be
used to bring an impact
WELLBEING Mental Well Being By the end of this 25
Pathway, you will:
• Identify the difference
between mental well
being and mental health.
• Identify the steps you
can take towards your
own mental well being.

EMOTIONAL Emotional By the end of the 25

INTELLIGENCE Intelligence Pathway, you will:
• Identify what is
emotional intelligence
• Identify ways to
develop emotional
intelligence
Emotional Well By the end of this 25
Being Pathway, you will:
• Identify why emotional
well-being is important
Mindfulness By the end of this 25
Pathway, the learners
will:
• Explain what is
mindfulness
• Identify ways to
practice mindfulness
GOALS Setting Up Learning By the end of this 25
Goal Pathway, the learners
will:
• Identify importance of
 TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
learning goals
• Create your learning
goals
• Identify steps to
achieve your learning
goals

COMMUNICATION Getting Started with By the end of this

SKILLS Effective Pathway, you will:
Communication • Define what
Skills communication is 25
• List why
communication is
needed
Enhancing Personal By the end of this
Brand with Pathway, you will:
Effective • Identify attributes that
Communication describe your personal
brand 25
• Explain how to
communicate your
personal brand with the
world
Communicating By the end of this
under Stress Pathway, you will:
• Explain how Stress
affects Communication 25
• Explain how to
communicate effectively
under stress
Effective Digital By the end of this
Communication Pathway, you will be
able to:
• Identify the importance
of digital communication 25
• Develop effective
digital communication
• Explain dos and don'ts
of digital communication
Importance of By the end of the
Emotional Pathway, you will:
Awareness in • Explain the importance
Communication of managing emotions
• Describe the relation
between emotions and 25
interpersonal
communication
• Identify ways to
improve emotional
communication
Skills Required to By the end of this
Communicate Pathway, you will: 25
Effectively • Identify the skills
TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
required to
Communicate
Effectively
• Explain how you can
build these skills for
success
Body Language: By the end of this
Using the Right Pathway, you will:
Body Language • Identify the importance
of having the correct
body language
• Identify the right body 25
language that fosters
relationship building
• Identify what you can
do to develop the right
body language
Understanding After completing this
Others' Body Pathway, you will:
Language • Identify why you
should understand the
body language of others 25
• Identify what emotions
and thoughts being
reflected in different
body languages
Listening Skills By the end of this
Pathway, you will:
• Identify the importance
of Listening Skills
25
• Identify the techniques
to develop and
strengthen your listening
skills
Verbal By the end of this
Communication Pathway, you will be:
Etiquette • Identify the etiquettes
25
that you must follow
during a verbal
conversation
Asking Right By the end of this
Questions Pathway, you will:
• Identify the
importance of asking the
25
right questions
• Identify the ways
when and how to ask the
right questions
Effective Virtual By the end of the
Communication Pathway, the Learner
Techniques will: 25

• Understand the concept

TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
of Effective Virtual
Communication.
• Discover the
Techniques for Effective
Virtual Communication.
Principles of By the end of the
Effective Pathway, the Learner
Communication will:

• Discover the concept

25
of Effective
Communication.
• Understand the
Principles of Effective
Communication.
Written By the end of this
Communication Pathway, you will:
• Identify the types of
written communication 25
• Identify ways to
improve written
communication
Non-Verbal By the end of this
Communication Pathway, you will:
• Identify the types of
non-verbal
25
communication
• Adopt suitable non-
verbal communication
for work
Overcoming By the end of this
Barriers to Effective Pathway, the learners
Communication will:
• Identify the barriers
that prevent you from
25
communicating
effectively
• Identifiy the methods
by which you can
overcome these barriers
Correlation between By the end of this
Communication and Pathway, the learners
Influencing will:
• Identify the
relationship between
Communication and
25
Influencing
• Identify the
significance of using the
influencing in relation
with effective
communication
Verbal By the end of this 25
 TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
Communication Pathway, the learners
will:
• Identify the types of
Verbal Communication
• Identify ways to
improve Verbal
Communication
Practicing Effective By the end of this
Communication Pathway, the learners
will:
• Identify methods to use
Communication to your 25
advantage
• Identify how effective
Communication is being
used to bring an impact
Interview Mantra By the end of the
Pathway, you will:
• Identify the elements
that make a CV
impressive
• Identify the key
Creating a Winning mistakes to avoid when
CV creating your CV 25
By the end of this
Pathway, you will:
• Explain Personal
Branding and its
importance
• Identify key elements
of personal branding
• Identify ways to build
Personal Branding your personal brand 25
By the end of the
Pathway, you will:
• Identify ways to
prepare for automated
interviews
Acing the • Outline best practices
Automated to be kept in mind for
Interview automated interviews 25
By the end of the
Pathway, you will:
• Explain the importance
of researching about a
company
• Explain how to
conduct a research on a
company
• Identify the elements to
Researching a be considered while
Company to Land researching about a
an Interview company 25
TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
By the end of the
Pathway, you will:
• Identify the importance
of a Cover Letter
• Explain the use of
A.I.D.A. model in
writing a Cover Letter
• Identify the different
Creating a Winning tones that can be used to
CV write a Cover Letter 25
By the end of the
Pathway, you will:
• Explain what a
psychometric test is
• Identify the broad
categories of tests that
comprise psychometric
tests
• Explain why
psychometric tests are
used in the hiring
process
• Outline the reasons and
ways to prepare for
psychometric tests used
Personal Branding in the hiring process 25
By the end of the
Pathway, you will:
• Outline the different
types of interviews
Acing the • Discuss the techniques
Automated to succeed in a particular
Interview type of interview 25
By the end of the
Pathway, you will:
• Identify the types of
questions asked in an
interview
Great Cover Letter • Identify the correct
to Help You Get way of answering the
Hired interview questions 25
By the end of this
Pathway, you will:
• Be able to prepare for
an interview
• Identify etiquette to
observe during an
interview
Psychometric Tests • Take steps to face the
101 interview confidently 25
Mastering Different By the end of the
Types of Job Pathway, you will:
Interviews • Identify the importance 25
TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME
of Mock interviews
• Explain the steps to
prepare and practise for
a Mock Interview
• Explain the important
aspects to be
condsidered while
practicing Mock
interviews
By the end of the
Pathway, you will:
• Discuss the importance
of asking questions to
the interviewer
• Explain the important
aspects to be
Types of Questions condsidered while
Asked in an asking questions to the
Interview interviewer 25
By the end of the
Pathway, you will:
• Outline the common
interview mistakes that
interviewees make
• Discuss ways to avoid
How to Face an such common mistakes
Interview in an interview 25
By the end of the
Pathway, you will:
• Identify the different
dressing etiquettes to
follow for an interview
• Explain some of the
How to Practice best practices for
through Mock dressing up while going
Interviews for an interview 25
By the end of the
Pathway, you will:
• Explain what 'follow
up' period is
• Explain how it can be
used to strengthen your
positive impression
• Identfiy the different
options that can be used
to follow up after an
interview
Questions to Ask at • Explain what to do if
the End of Your you don’t hear back after
Interview following up 25
Common Mistakes By the end of the
Made in an Pathway, you will:
Interview • Explain various Types 25
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of Group Discussion
• Identify the process &
evaluation criteria for
Group Discussion
• Explain the Do’s &
Don’ts of Group
Discussion
By the end of the
Pathway, you will:
• Explain what a Virtual
Interview is
• Discuss ways to
prepare for Virtual
Interviews
Power Dressing for • Outline ways to ace
Interviews Virtual Interviews 25
By the end of the
Pathway, you will:
• Identify the elements
that make a CV
impressive
• Identify the key
Post Interview mistakes to avoid when
Etiquette creating your CV 25
By the end of this
Pathway, you will:
• Explain Personal
Branding and its
importance
• Identify key elements
of personal branding
Preparing for Group • Identify ways to build
Discussions your personal brand 25
By the end of the
Pathway, you will:
• Identify ways to
prepare for automated
interviews
• Outline best practices
Acing a Virtual to be kept in mind for
Interview automated interviews 25
RPA Getting Started with After completing this 35
Robotic Process Pathway, you will:
Automation • Explain what Robotic
Process Automation
(RPA) is and how it
works
• Provide an overview of
the various components
and elements of RPA
• Describe how RPA is
transforming large
industries
 TABLE 2: MODULE WISE COURSE CONTENT AND OUTCOME

Big Data Getting Started with After completing this 30

Big Data Analytics Pathway, you will:
• Differentiate between
Data Science, Big Data
and Data Analytics
• Explain the
relationship between
Math and Data Analytics
• Outline the various
tools used by Data
Analysts
Blockchain Getting Started with After completing this 27
Blockchain Pathway, you will:
• Identify what
Blockchain is and how it
works
• Discover the different
aspects relating to
Blockchain
Artificial Intelligence Artificial After completing this 38
Intelligence Primer Pathway, you will:
• Identify what Artificial
Intelligence is
• Identify the different
components of Artificial
Intelligence

Final Assessment Criteria Final assessment to be completed on the FutureSkills

Prime platform . The student would be awarded a
certificate if he get 50% and above
Certification Joint Certificate with signatures and logos TNSDC and SSC
NASSCOM

Final Test Project

Only assessment needs to be completed.

The assessment weightage is as below:

LEARNING OUTCOME ASSESSMENT WEIGHTAGE USECASES
MCQ based AI proctored
Customer Service 5%
assessment
MCQ based AI proctored
BPM Industry Overview 10.00% assessment

MCQ based AI proctored

Domain (Tech Support) 30.00% assessment

COLLABORATION & MCQ based AI proctored

10% assessment
TEAMWORK
MCQ based AI proctored
WELLBEING 5% assessment

EMOTIONAL MCQ based AI proctored

5% assessment
INTELLIGENCE
MCQ based AI proctored
GOALS 5% assessment

COMMUNICATION MCQ based AI proctored

10% assessment
SKILLS
RPA, Big Data, Block 10% MCQ based AI proctored
Chain, Artificial assessment
Intelligence