Essential training for airside and landside operations managers.

Gain practical knowledge to manage key airport operations with high efficiency and safety. Understand and meet
the operational requirements of main stakeholders: airlines, authorities, ground service providers, passengers,
and freight forwarders.

▪ Use proven techniques to improve your operational ▪ Overview

practices, solve problems, and optimize benefits  Elements of Airport Master Planning
▪ Combine modern business practices with  Managing the Environment
operations to meet international standards
 The future of airports
▪ Identify areas for improvement in your operations
and facilitation processes ▪ Operations
▪ Apply performance measurement techniques to  Airport as an Operational System
support key operational project needs  Airport Emergencies
 Airport Security
 Safety Management System for airport
▪ Airport managers and supervisors in the fields of  Extreme Weather Operations
operation services, maintenance, engineering,
security and safety
 Airport Collaborative Decision Making Overview,
A-CDM
▪ Airport Duty Managers ▪ Management
▪ Station Managers  Airside Concessions
▪ Airport Commercial and Financial Managers, and  Customer Service
other related aviation professionals looking to better
understand operations  Relations with Airlines
 Training Requirements
 Passenger Facilitation
An IATA Certificate of Attendance is awarded upon
successful completion of the course.
This course can also be applied toward an IATA Participate in a series of exercises that allow you to
Diploma: identify priorities, present results and reconcile
▪ Advanced Airport Operations divergent views.
▪ Ground Operations