Yaa Owusu-Ansah

Experience
January 2024 – March 2024
International Contact Centre Agent Intern – ABPO, Accra-Ghana.

August 2022 – December 2023

Procurement Assistant Contract Employee• Ministry of Railway
Development, Accra – Ghana.

October 2021- August 2022

National Service Personnel • Ministry of Railway Development, Accra –
Ghana.

October 2019 – August 2021

Customer Service Representative • Coldfin Services, Tema – Ghana.

July 2019 – August 2019

Internship • Nile Dutch Shipping Company, Tema – Ghana

Responsibilities: overseeing daily operations, managing junior staff,

ensuring compliance with Ministry’s Procurement regulations, and
providing exceptional customer service. Also responsible for analysing
inventory stock data, identifying, and implementing strategic distribution
trends, and developing strategies to improve on-time restocking and
liaising with Suppliers for prompt restocking.

Communication
Liaised with Suppliers to improve on-time deliveries of goods and
render quality services.

Leadership
Successfully mentored Twenty (20) Tertiary Students to gain 3 months
internship skill training overseas under the AIESEC Organization.