SILICONE CONNECT

SILICONE NETWORK MAJOR

INCIDENT
ticket number SC-INC-07012023-001

Customers affected MTN CONGO

Start time Date 2023-01-07

Hour 20:28:00 (GMT+1)

End time Date 2022-01-08

Hour 01:05:00 (GMT+1)

Duration of outage 04 hours 37 minutes

Cause of failure Cable cut on the Talangai-Kombo link

Impact Details All interconnecting links between PNR and BZV have been broken

Resolution Steps/Process 1- Checking nodes.

2- Otdr tests.

3- Detection of the point of impact.

4- Slack pull.

5- Installation of a new junction box.

6- Damaged cable solder.

7- Service testing.

- Link under surveillance

Additional comments
- Work to stabilize the link is in progress.