1.

As a bank teller at SHB Bank, I have various responsibilities, including assisting

customers with their banking transactions, providing account-related services, and ensuring
accuracy in financial transactions.
 Responsibilities [rɪˌspɒnsəˈbɪlɪtiz] - Trách nhiệm
2. I assist customers with their banking needs by processing deposits, withdrawals, and
other transactions, providing account information, and addressing any inquiries or concerns they
may have.
 Processing [ˈprəʊsesɪŋ] - Xử lý
3. My daily routine as a bank teller involves welcoming customers, processing their
transactions, balancing cash drawers, and providing excellent customer service throughout the
day.
 Welcoming [ˈwɛlkəmɪŋ] - Chào đón
4. On a typical day, I handle various transactions such as cash deposits, withdrawals, check
cashing, fund transfers, and assisting customers with account inquiries.
 Check cashing [tʃɛk ˈkæʃɪŋ] - Đổi séc thành tiền mặt
5. My future aspirations as a bank teller include advancing my knowledge and skills in
banking operations, aiming for a leadership role within the bank, and providing excellent service
to our customers.
 Advancing [ədˈvænsɪŋ] - Tiến bộ
6. I maintain a balance between my work and personal life by setting boundaries,
prioritizing tasks, and making time for activities that rejuvenate me outside of work.
 Boundaries [ˈbaʊndəriz] - Ranh giới
7. Balancing work and personal life can be challenging, but I overcome it by staying
organized, delegating tasks when necessary, and communicating openly with my colleagues and
family members.
 Delegating [ˈdɛlɪɡeɪtɪŋ] - Uỷ thác
8. One memorable day when I found the perfect balance between work and personal life
was when I spent quality time with my family at the park after completing my work tasks
efficiently.
 Quality time [ˈkwɒlɪti taɪm] - Thời gian chất lượng
9. I prioritize tasks by creating to-do lists, focusing on high-priority items first, and utilizing
time management techniques to ensure productivity and efficiency.
 To-do lists [ˈtuːduː lɪsts] - Danh sách công việc cần làm
10. To handle stressful situations at work, I practice deep breathing, take short breaks, and
seek support from my colleagues or supervisor when needed.
  Deep breathing [diːp ˈbriːðɪŋ] - Thở sâu
11. On a typical day off, I relax by spending time outdoors, pursuing hobbies like gardening
or reading, and enjoying leisure activities with my family and friends.
 Leisure activities [ˈlɛʒər ækˈtɪvɪtiz] - Hoạt động giải trí
12. Outside of work, I enjoy hobbies such as playing musical instruments, cooking, and
hiking in nature reserves.
 Reserves [rɪˈzɜrvz] - Khu bảo tồn
13. After a busy day at the bank, I unwind by listening to music, practicing mindfulness
meditation, or engaging in light exercise to relax my mind and body.
 Mindfulness meditation [ˈmaɪndf(ʊ)lnɪs ˌmɛdɪˈteɪʃən] - Thiền chánh niệm
14. A special memory of spending time with my family is when we went on a road trip
together, exploring new destinations and creating lasting memories.
 Road trip [rəʊd trɪp] - Chuyến đi đường bộ
15. The most rewarding aspect of my job as a bank teller is the opportunity to assist
customers with their financial needs, build relationships with them, and make a positive impact
on their lives.
 Positive impact [ˈpɒzətɪv ˈɪmpækt] - Tác động tích cực
16. I handle challenging customer interactions by remaining calm, listening actively, and
finding solutions to meet their needs effectively.
 Listening actively [ˈlɪs(ə)nɪŋ ˈæktɪvli] - Lắng nghe tích cực
17. What motivates me to excel in my role as a bank teller is the opportunity to continuously
learn and grow, provide exceptional service to customers, and contribute to the success of the
bank.
 Exceptional service [ɪkˈsɛpʃənl ˈsɜːvɪs] - Dịch vụ xuất sắc
18. Currently, I'm working towards obtaining certification in banking operations to enhance
my skills and open up new opportunities for career advancement.
 Certification [səˌtɪfɪˈkeɪʃən] - Chứng chỉ
19. I envision my future advancement in the banking industry by taking on leadership roles,
continuing my education, and staying updated on industry trends and developments.
 Industry trends [ˈɪndəstri trɛndz] - Xu hướng ngành
20. My advice to someone aspiring to become a successful bank teller is to focus on
developing strong communication skills, building rapport with customers, and being proactive in
seeking learning opportunities within the banking field.
 Building rapport [ˈræpɔː] - Xây dựng mối quan hệ