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Assessment 3: Care Coordination Presentation to Colleagues

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Student Name

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Capella University

Course Name

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Prof Name
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FEB 25, 2024
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Care Coordination Presentation to Colleagues rv
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Colleagues,

Today, I am excited to explore the crucial topic of care coordination, which stands as a
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cornerstone in the delivery of patient-centered care. As nurses, it is paramount that we grasp the
fundamentals of care coordination, considering our central role in facilitating smooth transitions
and cohesive care experiences. This presentation aims to offer actionable strategies for
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effectively engaging with patients and their families, examine the influence of change
management on patient outcomes, and underscore the ethical principles guiding care plans.
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Through these discussions, we emphasize the indispensable role nurses occupy in nurturing
coordination and continuity within healthcare delivery.
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Effective Approaches to Patient and Family Interaction in Healthcare

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To attain positive health outcomes, effective engagement with patients and their families is
imperative. Healthcare providers need to communicate efficiently, provide comprehensive
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education, and understand cultural and physiological nuances. Prioritizing patients' needs and
preferences during decision-making is crucial for person-centered healthcare, which holds
intrinsic and instrumental significance (Larson et al., 2019). Three efficient methods for
interacting with patients and their families include:

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 1. Collaborative goal setting and shared decision-making: Involving healthcare
professionals, patients, and their relatives in shared decision-making enhances patient
participation, knowledge, and adherence (Molina-Mula & Gallo-Estrada, 2020).
2. Health literacy and drug knowledge: Tailoring drug-specific educational interventions
improves medication adherence and health outcomes (Robin & Muir, 2019).
3. Cultural competence: Research indicates that cultural sensitivity is associated with higher
patient satisfaction and better health results (Betancourt et al., 2020).

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Change Management and Patient Experience

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Change management, crucial for healthcare transitions, significantly impacts care coordination.
Efficient communication, patient involvement, and thorough evaluation of healthcare changes
enhance patient-centered care. Nurses' effective communication with healthcare professionals,

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patients, and their families is vital for improving patient outcomes (Jones et al., 2020). Patient
involvement in change management leads to more efficient and lasting improvements.

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Evaluation of changes ensures their success and alignment with goals. Patient experiences
encompass interactions, perceptions, and emotions during healthcare journeys, while patient

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satisfaction focuses on meeting expectations (Larson et al., 2019).
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Moral Considerations in Coordinated Care Plans
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Moral decision-making enhances patient outcomes in coordinated care plans. Integrating ethical
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principles such as autonomy, beneficence, non-maleficence, and fairness ensures patient-centered

care. Ethically crafted initiatives lead to equity, respect for independence, adherence to laws,
increased trust, and improved patient outcomes. Ethical decisions should be transparent,
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patient-centered, and based on shared values, contributing to holistic and effective healthcare
delivery (Salyers & Zisman-Ilani, 2020).
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Health Care Policy Provisions and Their Impact on Outcomes and Patient Experiences
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Analyzing healthcare policies is crucial for understanding their impact on outcomes and patient
experiences. Policies enhancing reimbursement rates, expanding access to affordable healthcare,
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and promoting care coordination contribute to better outcomes. The Affordable Care Act (ACA)
exemplifies a policy that has improved patient outcomes by increasing access to healthcare
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(Andrews et al., 2019). However, policies like the Health Insurance Portability and
Accountability Act (HIPAA) can pose challenges, with some healthcare providers finding
compliance time-consuming and expensive (Karim et al., 2022).

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The Nurse's Vital Role in Care Coordination and Continuity

Nurses play a key role in enhancing patient outcomes through effective communication,
evidence-based practices, and adherence to ethical standards and healthcare regulations. A solid
understanding of care coordination fundamentals enables nurses to manage the process
successfully. Educating nursing personnel about their critical role further improves patient
outcomes, overall care quality, and efficient healthcare resource utilization (Allard & Conroy,
2022).

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Conclusion

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In conclusion, care coordination significantly influences patient outcomes and care standards.
Nurses, equipped with a profound understanding of care coordination, can effectively engage

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with patients, navigate change, make ethical decisions, and interpret healthcare policies.
Strategies such as drug-specific education, health literacy initiatives, shared decision-making,

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and patient-centered communication are pivotal in achieving efficient care coordination.
Addressing change management issues, especially patient-centered care, is crucial for enhancing

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the patient experience. Coordinated care plans, grounded in moral judgment, consider patient
values and needs, fostering improved outcomes.
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References

Allard, B. L., & Conroy, C. A. (2022). Our nursing profession at a crossroads. Nursing
Administration Quarterly, 46(3), 208–217. https://doi.org/10.1097/naq.0000000000000536

Andrews, C. M., Pollack, H. A., Abraham, A. J., Grogan, C. M., Bersamira, C. S., D’Aunno, T.,
& Friedmann, P. D. (2019). Medicaid coverage in substance use disorder treatment after the
Affordable Care Act. Journal of Substance Abuse Treatment, 102, 1–7.
https://doi.org/10.1016/j.jsat.2019.04.002

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Betancourt, J. R., Tan-McGrory, A., Kenst, K. S., & Phan, T. T. (2020). Improving quality of

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care for racial and ethnic minority patients: AHRQ’s cultural competence training program
Journal of Racial And Ethnic Health Disparities, 7(2), 324–333

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https://doi.org/10.1037/e554602010-001

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Jones, K., Creedy, D. K., & Gamble, J. (2020). Improving patient experience through effective
communication. Journal of Nursing Management, 28(5), 1016–1023.
https://doi.org/10.1097/jtn.0000000000000328

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Karim, M. A., Kum, H.-C., & Schmit, C. D. (2022). A study of publicly available resources
addressing legal data-sharing barriers: Systematic assessment. Journal of Medical Internet
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Research, 24(9), e39333. https://doi.org/10.2196/39333
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Larson, E., Sharma, J., Bohren, M. A., & Tunçalp, Ö. (2019). When the patient is the expert:
Measuring patient experience and satisfaction with care. Bulletin of the World Health
Organization, 97(8), 563–569. https://doi.org/10.2471/blt.18.225201
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McCarthy, C., & Eastman, D. (2021). Change Management Strategies for an Effective EMR
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Implementation (D. E. Garets, Ed.). HIMSS Publishing. https://doi.org/10.4324/9781003191933

Molina-Mula, J., & Gallo-Estrada, J. (2020). Impact of nurse-patient relationship on quality of

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care and patient autonomy in decision-making. International Journal of Environmental Research

and Public Health, 17(3), 835. https://doi.org/10.3390/ijerph17030835
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Robin, A. L., & Muir, K. W. (2019). Medication adherence in patients with ocular hypertension
or glaucoma. Expert Review of Ophthalmology, 14(4-5), pp. 199–210.
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https://doi.org/10.1080/17469899.2019.1635456

Salyers, M. P., & Zisman-Ilani, Y. (2020). Shared decision-making and self-directed care. The
Palgrave Handbook Of American Mental Health Policy, 197-228.
https://doi.org/10.1007/978-3-030-11908-9_8
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