Assessment 2: Interview and Interdisciplinary Issue Identification

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Student Name

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Capella University

Course Name

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Prof Name
PX Nov 6, 2023
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Interview and Interdisciplinary Issue Identification
This paper thoroughly investigates the application of interdisciplinary approaches within the
healthcare industry, specifically highlighting the crucial significance of the Plan-Do-Study-Act
(PDSA) Model in steering organizational transformation. The methodology entails identifying
collaborative problems through conducting comprehensive interviews with colleagues and
devising resolutions by employing change theory and leadership strategies. As the inaugural
phase of a three-part evaluation process, this paper will present interview findings, develop a
well-organized improvement plan, and propose a feasible pathway for implementing this
interdisciplinary action plan to effectively address and positively revolutionize the identified

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issue.

Interview Summary

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A senior nurse from the HCA healthcare organization, a local hospital catering to a diverse
population, was interviewed for this study. The nurse oversees patient care and collaborates

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with various healthcare professionals. The interview exposed two recurring issues:
communication gaps and high turnover. Communication gaps have resulted in confusion,
extended discharge times, and potential patient safety concerns. High turnover has augmented
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workload and diminished efficiency due to constant staff training requirements. The organization
tackled these issues by enhancing internal communication channels and enacting changes in
HR policies and incentives. While the interviewee acknowledged positive changes in
communication, persistent high turnover rates were noted. Collaborating across different fields
was generally perceived as positive but challenging, given diverse viewpoints and busy
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schedules, potentially leading to misunderstandings.

Issue Identification from the Interview

The identified problem from the interview is the communication gap, caused by differing
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professional perspectives and busy schedules, resulting in extended discharge times,

confusion, and potential risks to patient safety. To address this issue, an evidence-based
interdisciplinary approach is recommended. This approach enables healthcare professionals to
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collaborate effectively, engage in shared decision-making, and develop a deeper understanding

of each other's roles, leading to improved communication and patient care outcomes (Kotter et
al., 2019).
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Change Theories to Propose Interdisciplinary Solution
Introducing interdisciplinary solutions to organizational challenges can stimulate meaningful
transformation. Lewin’s Change Management model and the PDSA model offer distinct
perspectives on navigating this process. Lewin's model involves the 'Unfreeze,' 'Change,' and
'Refreeze' stages, challenging prevailing conditions, implementing necessary changes, and
establishing them as the new standard (Burnes, 2020). The PDSA model, with its iterative
stages of planning, implementation, evaluation, and adjustment, facilitates continual refinement
and progress in enhancing quality across diverse domains, particularly in healthcare.

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Leadership Strategies for Interdisciplinary Solutions
Effective leadership, particularly Transformational Leadership, is essential for resolving issues

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like the communication gap in healthcare. Transformational leaders stimulate creativity, prioritize
professional development, and foster an environment of open communication. By encouraging
interdisciplinary collaboration and effective communication, these leaders play a pivotal role in

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bridging the gap among diverse team members, leading to improved healthcare team
performance and patient outcomes (Janssens et al., 2021; Dixon-Woods, 2019).
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Collaboration Approaches for Interdisciplinary Teams
Collaboration approaches are crucial for addressing the identified issue through an
interdisciplinary framework. Interprofessional approaches and team-based care strategies
emphasize inclusive healthcare decision-making, clarifying roles, and encouraging shared
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decision-making. Utilizing technological platforms, such as electronic health records and

communication models like SBAR, can facilitate efficient communication and minimize
confusion. Interdisciplinary team meetings, workshops, and training sessions further support
effective communication skills and teamwork values among healthcare professionals (Waqas,
2020).
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Conclusion
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In summary, integrating different disciplines in healthcare positively influences patient outcomes,

optimizes workflow, and enhances job satisfaction among healthcare providers. Collaborating
across disciplines effectively addresses communication barriers, leading to a reduction in errors
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and improved patient care outcomes. Embracing interdisciplinary collaboration is crucial in

fostering a patient-centered care model and rectifying issues within the healthcare system.
Ultimately, interdisciplinary collaboration is fundamental to establishing a seamless and secure
healthcare system.
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References

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Burnes, B. (2020). The origins of Lewin’s three-step model of change. The Journal of Applied
Behavioral Science, 56(1), 32-59. https://doi.org/10.1177/0021886319892685

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Dixon-Woods, M. (2019). How to improve healthcare improvement—an essay by Mary
Dixon-Woods. BMJ, 367. https://doi.org/10.1136/bmj.l5514

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Janssens, S., Simon, R., Beckmann, M., & Marshall, S. (2021). Shared leadership in healthcare
action teams: A systematic review. Journal of Patient Safety, 17(8), e1441-e1451.
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https://doi.org/10.1097/PTS.0000000000000503

Kotter, J. P., Akhtar, V., & Gupta, G. (2021). Is your organization surviving change or thriving in
it? Harvard Business Review, 13.
https://hbr.org/2021/08/is-your-organization-surviving-change-or-thriving-in-it
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Waqas, A., Teoh, S. H., Lapão, L. V., Messina, L. A., & Correia, J. C. (2020). Harnessing
telemedicine for the provision of health care: Bibliometric and scientometric analysis. Journal of
medical Internet research, 22(10), e18835. https://doi.org/10.2196/18835
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