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Assessment 2: Leadership and Group Collaboration

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Student Name

Capella University

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Course Name

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Prof Name

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FEB 23, 2024
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Leadership and Group Collaboration in Healthcare: Addressing Diversity at
Lakeland Medical Clinic vi
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Dear William,
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I want to express my gratitude for the opportunity to engage in the proposed project and my
genuine enthusiasm for making a meaningful contribution. Effective leadership is crucial in
healthcare organizations, and I see this project as a chance to further develop my skills in
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addressing organizational challenges, particularly the diversity issue at Lakeland Medical Clinic.
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Your email rightly points out the significant concern of staff lacking cultural competence,
acknowledging that culture profoundly influences our perceptions, communication styles, and
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interactions with the environment. As our society becomes increasingly diverse, healthcare
centers must prioritize cultural competence, which requires effective communication and a deep
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appreciation for cultural diversity among employees.

Effectively managing the diversity issue requires leadership skills such as exceptional
communication, strategic thinking, interpersonal skills, and efficient planning. A leader must
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articulate the vision and objectives of the diversity project to the staff in a way that fosters unity
and purpose. Strategic planning involves anticipating challenges during the implementation of
new processes and encouraging interdisciplinary teams to contribute their insights for
continuous improvement. Dr. Lisa E. Harris, the medical director and CEO of Eskenazi Health,
Indianapolis, emerges as an exemplary leader for this project due to her extensive experience,
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dedication to minority healthcare improvement, and success in implementing transformative
initiatives.

While Dr. Harris's leadership style shares certain similarities with mine, such as leading by
example and promoting a collaborative work ethic, there are differences in our approaches. For
this project, I would emphasize a streamlined process flow that allows for innovation, contrasting
Dr. Harris's more intricate workflow that may inadvertently stifle innovation. Encouraging a
diverse and inclusive workplace that nurtures interprofessional collaboration aligns with my
approach, facilitating the exchange of experiences and expertise among staff members and

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fostering innovation.

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Steps to Address the Diversity Issue

Leading the project at Lakeland Medical Clinic necessitates integrating qualities of both

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transformational and collaborative leadership. Establishing multicultural collaboration through an
interdisciplinary committee comprising staff from various disciplines and community members

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can enhance knowledge sharing and streamline processes.

Characteristics of an effective team, including mutual respect, trust, and collaboration, should
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guide collaboration in healthcare settings. Open and effective communication is essential for
building respect and trust, while clearly defining team members' roles prevents conflicts of
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interest. Shared decision-making within the team encourages negotiation, openness, and trust,
fostering innovative strategies to tackle the clinic's diversity issue.
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To address practical diversity issues such as language barriers and cultural practices, training
programs and diversity coaches can sensitize staff to Haitian culture and values. Recognizing
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and rewarding staff actively involved in improving cultural competency serves as a motivator for
others. Systemic issues require an organization-wide assessment of cultural biases, alongside
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mandatory antiracism and diversity training.

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Adjusting hiring policies to evaluate cultural competency alongside academic qualifications and
work experience can contribute to a more diverse workforce, thereby enhancing cultural
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competency. Implementing these strategies can elevate the clinic's cultural competency, leading
to improved efficiency and patient satisfaction.
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References

Center for Community Health and Development. (2019). Community Tool Box. Section
8. Multicultural collaboration. Retrieved from
https://ctb.ku.edu/en/table-of-contents/culture/cultural-competence/multicultural-collabor
ation/main

Eskenazi Health. (n.d.). Lisa E. Harris, MD. Retrieved from

https://fsph.iupui.edu/doc/news-events/Lisa-Harris-Bio.pdf

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Morley, L., & Cashell, A. (2017). Collaboration in health care. Journal of Medical

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Imaging and Radiation Sciences, 48, 207–216.
https://doi.org/10.1016/j.jmir.2017.02.071

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Shepherd, S. M., Willis-Esqueda, C., Newton, D., Sivasubramaniam, D., & Paradies, Y.
(2019). The challenge of cultural competence in the workplace: Perspectives of

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healthcare providers. BMC Health Services Research, 19.
https://doi.org/10.1186/s12913-019-3959-7
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White, J., Plompen, T., Tao, L., Micallef, E., & Haines, T. (2019). What is needed in
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culturally competent healthcare systems? A qualitative exploration of culturally diverse
patients and professional interpreters in an Australian healthcare setting. BMC Public
Health 19, 1096. https://doi.org/10.1186/s12889-019-7378-9
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