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Assessment 2: Leadership and Group Collaboration

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Student Name

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Capella University

Course Name

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Prof Name
PX FEB 23, 2024
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Dear William,

Thank you for considering me for involvement in the proposed project. I am


enthusiastic about the opportunity to contribute meaningfully. Effective leadership
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is paramount in the success of healthcare organizations, and this project offers a


chance for me to enhance my skills in addressing organizational challenges,
particularly focusing on diversity at Lakeland Medical Clinic.
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Your email underscores the critical issue of staff lacking cultural competence,
which is essential as culture significantly influences our perceptions,
communication patterns, and interactions. As our society grows increasingly
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diverse, healthcare facilities must prioritize cultural competence, fostering


effective communication and an appreciation for cultural diversity among staff
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members.

Effectively managing diversity requires leadership qualities such as effective


communication, strategic thinking, interpersonal skills, and careful planning. A
leader must articulate the vision and objectives of the diversity project in a way

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that promotes unity and clarity of purpose among the staff. Strategic planning
involves anticipating challenges during implementation and encouraging
interdisciplinary teams to contribute insights for ongoing improvement.

Dr. Lisa E. Harris, the medical director and CEO of Eskenazi Health,
Indianapolis, serves as an exemplary leader for this project due to her extensive
experience, dedication to enhancing minority healthcare, and success in
implementing transformative initiatives.

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While Dr. Harris's leadership style shares certain similarities with mine, such as
leading by example and promoting a collaborative work ethic, there are
differences in our approaches. For this project, I would advocate for a

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streamlined process flow that allows space for innovation, contrasting with Dr.
Harris's more intricate workflow that may inadvertently stifle innovation. Fostering

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a diverse and inclusive workplace environment that encourages interprofessional
collaboration aligns with my approach, facilitating the exchange of experiences
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and expertise among staff members and fostering innovation.

Steps to Tackle the Diversity Issue

Leading the project at Lakeland Medical Clinic entails integrating qualities of both
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transformational and collaborative leadership. Establishing multicultural


collaboration through an interdisciplinary committee comprising staff from various
disciplines and community representatives can enhance knowledge sharing and
streamline processes.
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Characteristics of an effective team, including mutual respect, trust, and


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collaboration, should guide collaboration efforts in healthcare settings. Open and


effective communication is paramount for building respect and trust, while clearly
delineating team members' roles helps prevent conflicts of interest. Embracing
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shared decision-making within the team fosters negotiation, transparency, and


trust, thereby encouraging innovative strategies to address the clinic's diversity
issue.

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To address tangible diversity challenges such as language barriers and cultural
practices, training programs and diversity coaches can sensitize staff to Haitian
culture and values. Recognizing and rewarding staff who actively contribute to
improving cultural competency serves as a motivator for others. Systemic issues
necessitate a comprehensive organizational assessment of cultural biases,
coupled with mandatory antiracism and diversity training.

Adjusting hiring policies to evaluate cultural competency alongside academic


qualifications and work experience can contribute to a more diverse workforce,

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thereby enhancing cultural competence within the clinic. Implementing these
strategies has the potential to bolster the clinic's cultural competency, leading to
improved efficiency and patient satisfaction.

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References

Center for Community Health and Development. (2019). Community Tool Box. Section
8. Multicultural collaboration. Retrieved from
https://ctb.ku.edu/en/table-of-contents/culture/cultural-competence/multicultural-collabor
ation/main

Eskenazi Health. (n.d.). Lisa E. Harris, MD. Retrieved from


https://fsph.iupui.edu/doc/news-events/Lisa-Harris-Bio.pdf

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Morley, L., & Cashell, A. (2017). Collaboration in health care. Journal of Medical
Imaging and Radiation Sciences, 48, 207–216.
https://doi.org/10.1016/j.jmir.2017.02.071

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Shepherd, S. M., Willis-Esqueda, C., Newton, D., Sivasubramaniam, D., & Paradies, Y.
(2019). The challenge of cultural competence in the workplace: Perspectives of

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healthcare providers. BMC Health Services Research, 19.
https://doi.org/10.1186/s12913-019-3959-7
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White, J., Plompen, T., Tao, L., Micallef, E., & Haines, T. (2019). What is needed in
culturally competent healthcare systems? A qualitative exploration of culturally diverse
patients and professional interpreters in an Australian healthcare setting. BMC Public
Health 19, 1096. https://doi.org/10.1186/s12889-019-7378-9
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