NHS FPX 5004 Assessment 2 Leadership and Group Collaboration

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Assessment 2: Leadership and Group Collaboration
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Student Name
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Capella University
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Course Name
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Nov 8, 2023
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LEADERSHIP AND GROUP COLLABORATION
Dear William,
I express gratitude for the opportunity to engage in the proposed project and am eager to
contribute. I firmly assert that effective leadership plays a pivotal role in the success of
healthcare organizations. This project presents a valuable chance to refine my skills in
addressing organizational challenges, specifically the diversity issue at Lakeland Medical Clinic.
Your email highlights the central concern as the staff's lack of cultural competence. Culture
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significantly influences how we perceive reality, communicate, and interact with our environment
(Center for Community Health and Development, 2019). As our society becomes more culturally
diverse, healthcare centers must prioritize cultural competence. Achieving cultural competence
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requires effective communication and an appreciation for cultural diversity among employees
(White, Plompen, Tao, Micallef, & Haines, 2019).
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Effectively handling the diversity issue demands leadership skills such as excellent
communication, strategic thinking, interpersonal skills, and efficient planning. A leader should
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convey the vision and goals of the diversity project to the staff in a way that fosters unity and
purpose. Strategic planning involves anticipating challenges during the implementation of new
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processes and encouraging interdisciplinary teams to voice their opinions for continuous
improvement. Dr. Lisa E. Harris, the medical director and CEO of Eskenazi Health, Indianapolis,
stands out as an exemplary leader for this project due to her extensive experience, commitment
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to minority healthcare improvement, and success in implementing transformative initiatives
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(Eskenazi Health, n.d.).
While Dr. Harris's leadership style shares some similarities with mine, such as leading by
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example and promoting a collaborative work ethic, there are differences in our approaches. For
this project, I would emphasize a process flow that allows room for innovation, contrasting with
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Dr. Harris's more complex workflow that may limit innovation. Encouraging a diverse and
inclusive workplace that fosters interprofessional collaboration aligns with my approach,
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promoting the sharing of experiences and expertise among staff members, and fostering
innovation.
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Steps to Address the Diversity Issue Leading the project at Lakeland Medical Clinic requires
incorporating qualities of both transformational and collaborative leadership. Establishing
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multicultural collaboration through an interdisciplinary committee comprising staff from various

disciplines and community members can enhance knowledge sharing and make processes
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more efficient.
Characteristics of an effective team, including mutual respect, trust, and collaboration, should
guide collaboration in healthcare settings. Open and effective communication is crucial for
building respect and trust, while clearly defining team members' roles prevents conflicts of
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interest. Shared decision-making within the team encourages negotiation, openness, and trust,
fostering innovative strategies to address the clinic's diversity issue (Morley & Cashell, 2017).
To address practical diversity issues such as language barriers and cultural practices, training
programs and diversity coaches can sensitize staff to Haitian culture and values. Recognizing
and rewarding staff actively participating in improving cultural competency motivates others.
Systemic issues require an organization-wide assessment of cultural biases, coupled with
mandatory antiracism and diversity training (Shepherd et al., 2019).
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Adjusting hiring policies to assess cultural competency alongside academic qualifications and
work experience can contribute to a more diverse workforce, improving cultural competency.
Implementing these strategies can enhance the clinic's cultural competency, ensuring improved
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efficiency and patient satisfaction (White et al., 2019).
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Call Us Now (612) 234-7670
References
Center for Community Health and Development. (2019). Community Tool Box. Section 8.
Multicultural collaboration. Retrieved from
https://ctb.ku.edu/en/table-of-contents/culture/cultural-competence/multicultural-collaboration/m
ain
Cooper-Gamson, L. (2017). Are we bridging the gap? A review of cultural diversity within stoma
care. British Journal of Nursing, 26(17), S24–S28. https://doi.org/10.12968/bjon.2017.26.17.S24
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Eskenazi Health. (n.d.). Lisa E. Harris, MD. Retrieved from
https://fsph.iupui.edu/doc/news-events/Lisa-Harris-Bio.pdf
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Morley, L., & Cashell, A. (2017). Collaboration in health care. Journal of Medical Imaging and
Radiation Sciences, 48, 207–216. https://doi.org/10.1016/j.jmir.2017.02.071
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Rahman, U. H. F. B. (2019). Diversity management and role of leader. Open Economics, 2(1),
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30–39. https://doi.org/10.1515/openec-2019-0003
Shepherd, S. M., Willis-Esqueda, C., Newton, D., Sivasubramaniam, D., & Paradies, Y. (2019).
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The challenge of cultural competence in the workplace: Perspectives of healthcare providers.
BMC Health Services Research, 19. https://doi.org/10.1186/s12913-019-3959-7
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White, J., Plompen, T., Tao, L., Micallef, E., & Haines, T. (2019). What is needed in culturally
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competent healthcare systems? A qualitative exploration of culturally diverse patients and

professional interpreters in an Australian healthcare setting. BMC Public Health 19, 1096.
https://doi.org/10.1186/s12889-019-7378-9
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Assessment 2: Leadership and Group Collaboration

(Eskenazi Health, n.d.).

multicultural collaboration through an interdisciplinary committee comprising staff from various

competent healthcare systems? A qualitative exploration of culturally diverse patients and

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