MZN DANIŞMANLIK ÖRNEK A TO Z APPEALİ

Dear Amazon Team,

We continue to work and update ourselves to improve this situation.

Amazon protects its customers, and we know it also protects its sellers who
strictly adhere to Amazon Policies.

We would like to explain to the Amazon Team with the evidence we have that
our customer's claim is untrue and makes a misleading statement;

Order ID: 249-7809921-2175018

Purchase date: Thu, 5 Jan 2023, 9:53 am AEDT
Estimated delivery date confirmed to customer: Mon, 23 Jan 2023 to Fri, 27
Jan 2023
Shipping service: Standard

Ship Date: Thu, 5 Jan 2023

Carrier: FedEx Shipping Service: International Priority
Tracking ID: 393044286543
Delivery date: 1/16/2023 at 1:38 PM
The shipment can be tracked using the following link:
https://www.fedex.com/fedextrack/?trknbr=393044286543&trkqual=2459950000~39
3044286543~FX

Our customer placed two separate orders with the same ASIN number on
05/01/2023 in the same time zone. We would like to bring this situation to
your attention;
Order ID: 249-7809921-2175018 (2pcs)
Order ID: 249-2805840-7028611 (2 pcs)

For the relevant order "Order ID: 249-7809921-2175018" Our customer sent us
a message on February 11, 2023.
In his message, he asked us to check that he did not receive the item and
give a recommendation. Due to our respect for our business and our efforts
to comply with Amazon Policies, we immediately contacted FedEx to request
proof of delivery and responded to our customer's message within 6 hours.

In the answer we gave to our customer, we stated that he bought 4 of the

relevant product in total, each product is 30 mL, and 120 mL of 4 products
is equivalent to 0.12 KG, and in the legal document provided by FedEx, it
is clear that the weight of the products equals the weight of the cargo
package. We have stated that it is indicated. We also shared the Proof of
Delivery with our client.

Package weight is clearly stated in the Regulatory Document provided by

FedEx. In this case, the delivery of 4 products ordered by our customer is
proven with a legal document, the FedEx delivery document.

When the proof of delivery is examined, it is clear and clear that the
package was delivered to the address provided by our customer, not to a
wrong address.

If our customer's claim is true, 4 products should have been delivered to

the wrong address. As declared, it is not possible to deliver only 2
products to the wrong address, as can be seen from the delivery document.
We bring this situation to your attention.

The relevant order was approved and shipped on time with FedEx, an Amazon-
approved carrier, and Cargo Tracking Information was shared with our
customers in a timely and accurate manner. In addition, it was delivered to
our customer much earlier than the promised delivery date.

Screenshots supporting the information we have provided above are attached

for you to review.

As a result of the information we have provided, we respectfully request

that the relevant request be re-evaluated and that our ODR rate, which
adversely affects our store health, be corrected.

Best regards,
MZN HER ZAMAN YANINIZDA!!!