Subject Name Communication and Performance in the Australian Workplace

Unit Code & Name CPW1 – Performance in Business Meetings

Assessment Name A13a. Professional Performance Teamwork (Team Meeting Observation)

Assessment Due Week 20

Student Name Ruishen Wang Student ID 2019021322

Trainer & Assessor

Darren Poinon
Name

Submission Date 16/10/2019

I have been supplied with the learning materials. ☒
Due date for assessment submission has been clearly communicated
☒
to me.
I understand that I must meet all the assessment requirements to be
☒
able to be deemed competent for this unit.
I understand the need of using referencing and consequence of
☒
plagiarism (academic misconduct).
Student Declaration
I am aware of the post-assessment options (re-submission, re-
☒
assessment & appeal procedures) available to me.
By submitting this piece of work and signing below, I DECLARE
THAT all assessments will be my own work and have not been
previously submitted by me or any other student. I understand that if ☒
there is any doubt of the authenticity of any piece of my assessment
I can be orally assessed by the Assessor

Student Signature 王睿深

Assessor Use Only

Assessment Re-submission Re-assessment
Final Overall Result
C C NYC C NYC C NYC

Feedback to Student:

Assessor
Date
Signature
Instructions

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  Conduct and minute a team meeting to review, update and finalise your Draft Terms of
reference of your Project.
 Upload your assessment in your assessment file on RTOm.

Meeting Observation Team Meeting

Date Observer Questioner
Criteria Checklist Name Duration
6/10/2019 The Peter Carton Peter Carton 2pm-4pm
Minutes summary Pet
Lovers
Agenda Topic1.
Introduction of our
project.

Topic 2.
Economy analysis

Topic 3.
Financial for start-up

Topic 4
Price strategy

Topic 5
Political support

Topic 6
Technology challenging

Topic 7
Marketing research and
Customer-base

Topic 8
Future plan

Criteria C or NYC Comments

c Good
Identify features of a meeting Clear contracture and easy to understand

c Good
Demonstrate understanding of
Smooth and effective communication. Respect
meeting etiquette
to each out
Identify communication styles in c Free Style
meetings Take turns to pitch and question politely.

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Write an agenda for meeting
Demonstrate the ability to participate
in a meeting using culturally
appropriate language
Write the minutes for a meeting
Arrange the meeting
Feel free to speak out different ideas.
c Good
Too detailed as required
Clear structure
c Good
All English.
c Good
Easy to write. Efficient material to use for the
minutes.
c
Everyone would love to be involved in.

Meeting Agenda

Time: 1pm-3pm
Date: 16/10/2019
Venue: ECA
Attendees: Rei, Kay, Karen, Tony, Zahid, Seerat
Apologies: None
ITEM SPEAKER TIME

Introduction of our Karen 10 min

project.

Economy analysis Kay 10 min

Financial for start-up Zahid 10 min

Price strategy Rei 10 min

Political support Rei 20 min

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Technology challenging Tony 25 min

Marketing research and Karen 20 min

Customer-base

Future plan Seerat 15 min

NEXT MEETING TOPIC Business Terms of

Reference
1pm
TIME
23/10/2019
DATE

Meeting Objective:

This meeting is to talk about our project PET SPACE for the first time.
During this meeting, we will figure out our target consumers, market
share, and highlights of our PET SPACE.
All the team members will be participating in discussion about
Market, Finance, Technology and Future plan.
At the end, we hope to make an agreement on all decisions. Each
team member will be assigned difference duty of this project. We
will make further negotiation in the next meeting on week 22.

Team Meeting Minutes

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TIME 2pm-4pm

DATE 16/10/2019

VENUE ECA

ATTENDEES Rei, Kay, Karen, Tony, Zahid, Seerat

APOLOGIES None

Minutes
2:00-2:10 1.0 Karen
TOPIC Introduction of project
This meeting is to talk about our project: Pet Apace. A platform for all
pet lovers to share and communication everything about pets. In this
meeting, we have 8 topics to discuss and made the first decision of
each topics. Then the second meeting will be held next week for final
decision before the start of our project

CONCLUSIONS Schedule of this meeting and next meeting

We general introduce 8 topics of this meeting and each attendee. We

agreed to the details of next meeting in week 22
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

Introduction the meeting’s objectives to

Karen 16/10
everyone. Start our meeting
Advices taken for next meeting, make
Karen 16/10
the notes for record

2:10-2:20 2.0 Kay

TOPIC Economy analysis

We did research about 3 year’s economy development condition of

Australia, addressing some articles about economy forecast. Our
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attendees with accounting background analysed the current market
situation.

CONCLUSIONS Project may face slow growth

According to our research and analysis, the economy is not good,

Australian economy background is not beneficial to our project.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

Economy condition research and

Kay 23/10
forecast of Melbourne.

2:20-2:30 3.0 Zahid

TOPIC Financial for start-up

We decide on how much we going to start our business. Attendees are

free to speak out the expense we will have, such as office, laptop,
salary, advertisement…etc.

CONCLUSIONS Platform project needs less as a start-up company

According to our meeting notes and attendees’ suggestions. Our
project does not need an office. And we can use our own laptops and
other equipment for the early stage of our project
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

Sorting the notes to make the lists of our

start-up necessities.
Zahid 23/10
Do the research to the get the price and
make a sum-up as our budget.

2:30-2:40 4.0 Rei

TOPIC Price strategy for app and service of Pet Space

We decide on how much we going to start our business. Attendees are

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free to speak out the expense we will have, such as office, laptop,
salary, advertisement…etc.

CONCLUSIONS Platform project needs less as a start-up company

According to our meeting notes and attendees’ suggestions. Our
project does not need an office. And we can use our own laptops and
other equipment for the early stage of our project
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

Research the other similar app to find

out their price, including membership Rei 23/10
and download price.
Research the ad fees in social media. Zahid 23/10

2:40-3:00 5.0 Rei

TOPIC Political support
Every business in Australia should follow the local laws and rules.
Attendee showed the basic political items about building a legal
business in Australia, such as register company, tax, and consumer
law…etc. And we discuss the best way for us to avoid political issues.

CONCLUSIONS Pet Space will be a platform.

Our project of Pet Space will be a platform. As the third-party, we do
not take responsibility of products manufacture nor directly pet
related service. So we cannot change the goods and service price.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

Research the other similar app as third Rei 23/10

party. Read their conduct and privacy
agreement.
Research the fee and process of
business register. And any assist for

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start-up business

3:00-3:25 6.0 Tony

TOPIC Technology challenging

Our project will be made of 2 parts: Website and App. App will be ISO
and android. Attendee talks about the technology requirements of our
business, and gave out the time-plan for website and app.

CONCLUSIONS Our Team is able to build the website and app

Tony is able to build the website and Rei is able to build the APP for
the early stage. Need more test and programming engineer to
participate in in the future. Better user experience will be meet for our
project
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

UI design and User experience design.

Rei 23/10
Prepare for the app development

Website design and build of Pet Space

and architecture of project.
Using API and new programming Tony 23/10
language for website
Cloud development

3:25-3:45 7.0 Karen

TOPIC Marketing research and Customer-base
We did the research and do the calculation of the customer we would
have in the first three years. And we estimated the regular customer
number. We also interview some pet owners about their needs for pet
services.

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CONCLUSIONS Huge market and in great need
According to the research we have around 24 million pet owners and
assuming at least one fifth of them download our app and use our
website we would have at least 5 million users in the first three years.
Besides, our website not only designed for cats or dogs but also for
people who keep minority kind of pets.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

Calculate the number of our project’s

customer and estimate the profits we Karen 23/10
will get.

3:45-4:00 8.0 Seerat

TOPIC Future plan
What we can do in the future? Our own brand or maybe the largest
social media targeting on pet owner. Compared to My Space,
Facebook, what functions we should realize and what else we can do
for future.

CONCLUSIONS Make clear stages and take action

We set the business estimation step by step. And our sales would
increase as we will expand our business to Victoria, then move on to
NSW.
ACTION ITEMS PERSON RESPONSIBLE DEADLINE

Make milestones for our future plan and

assign the responsibilities to our Seerat 23/10
teammates.

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 Final Project’s Terms of Reference

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 Draft Project’s Terms of Reference

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Project Profile Template
1. Name of Project

Pet Space

2. Project Location

City or County: Melbourne

State: Victoria

3. Brief Description of the Project

 Our project is PetSpace, which aims to build a platform for pet lovers. Any
questions about pets can be answered through this platform. The platform has
guidance from the preparation of pets to the problems encountered in the pet
process. In addition, users can also find their own pet community to share and
experiences based on pet classification. We want to be a pet lover's GOOGLE
and FACEBOOK.

4. Project Beneficiaries
 Pet lovers
 People who are going to raise or adopt pets
 Pet owners including cats, dogs, horse, snakes, etc.
 Vet friendly business including vet clinics, animal hospital, pet grooming center
and pet shops, etc.
 Pets related organizations, such as RSPCA Australia, animal registration
organizations, Lost & Found, pet insurance agencies, pets training schools,
adoption platforms, etc.
 Founders and Investors.

5. Total Project Cost

Investment in project: $ 109,200

Promotion & Advertisements $ 100,000

Administration $ 72,800

Maintains & Operation $ 72,800

Total project costs $ 354,800

6. Key Result
 Pet-related information only
 Local-based social website & APP
 Covering all-range pets

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  Providing all-round pet-related service
 Specific pets’ activities
 Better user experience for users
 Practical experiences and advices from actual pet owners
 Solid and reliable sources
 Detailed pet profile and pets record tracks

7. Words of Advice
 Be pet lovers
 Be positive
 Be creative
 Be reliable and responsible

8. Place
 Firstly, our project is focus in CBD arears in Sydney, Melbourne, Perth, etc.
 Then, we going to extend to the whole Australia areas.
 The higher residential population density, the more pets will be.

9. People
 Customers. Pet lovers and owners will get pet-related information about pets.
Customers can share and communication with each other. They will build pet
profiles to take care of their pets.
 Founders. Founders of the PetBook will get profit from this app/website
 Investors. The investors will share the profit from PetBook
 Pet-related businesses and organizations. They will get more chances to
attractive customers and will get actual feedbacks. The organizations will have
the platform to create pet-related activities.
 Animal government. PetBook will promote official pet legal services. Also it
maybe a new way to manage pets.
10. Partners
 RCPAC Australia
 Animal Registration Governments
 Official animal hospital
 The Australia Animal Protection Society
 Petbarn
We will work with official and formal animal-related organizations to provide collect
guidance to our customers. They are PetBook’s primary working partners. We will develop
other sources after reliability check and customers recommendations.
11. Website/ phone number
 Rei Wang 0422629736
 Karren Wang 0450209177
 Tony 0420503648

12. Image and Media (If relevant)

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 Assessment Performance Criteria

Not Competent
Acknowledge

Competent

Elements
Student

Identify features of a meeting ☐ ☐ ☐

Demonstrate understanding of a meeting etiquette ☐ ☐ ☐

Identify communication styles in meeting ☐ ☐ ☐

Write an agenda for a meeting ☐ ☐ ☐

Demonstrate the ability to participate in a meeting using
☐ ☐ ☐
culturally appropriate language
Write the minutes for a meeting ☐ ☐ ☐

Arrange the meeting ☐ ☐ ☐

ASSESSMENT RESULT Competent

Not Yet Competent

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ASSESSOR SIGNATURE Date:

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