Assessment

Task 1
Apply project quality
management techniques
BSBPMG422
Student Declaration
To be filled out and submitted with assessment responses
I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I have read and understood the assessment requirements for this unit
I understand the rights to re-assessment
I understand the right to appeal the decisions made in the assessment

Unit Title Apply project quality management techniques

Unit Code BSBPMG422
Jose Nicolas SOSA MORENO
Student name

Student ID 69408
number
Student JNSM Date
signature
1 26/03/2023
Task Number

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 ------OFFICE USE ONLY-----
For Trainer and Assessor to complete:

Student requested reasonable adjustment for the assessment

Question Marking Sheet - Assessor to complete.

Did the student satisfactorily address each question as

instructed:
Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Name: Jose Nicolas SOSA MORENO

Assessor Name:

Assessor Signature:

Date:

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 Table of Content

Student Declaration ............................................................................................................................................... 2

Task 1 – Knowledge Questionnaire .............................................................................................5

Question 1 ................................................................................................................................................................. 6
Question 2 ................................................................................................................................................................. 7
Question 3 ................................................................................................................................................................. 7
Question 4 ................................................................................................................................................................. 8
Question 5 ................................................................................................................................................................. 8
Question 6 ................................................................................................................................................................. 8
Question 7 ................................................................................................................................................................. 9
References ............................................................................................................................................................... 10

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Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this This assessment is a written questionnaire with a mix of objective and
assessment task subjective questions.
about?
The questionnaire is designed to meet the knowledge required to
meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit
of competency:

• organisational policy and procedures for project quality

• continuous improvement processes
• quality-assurance processes and requirements
• quality-control processes and requirements
• quality criteria relevant to industry
• quality management tools and methodologies relevant to industry
and organisation
• quality standards and their place in the project life cycle.

Your assessor will be looking for demonstrated evidence of your

What do I need to do
to complete this task
satisfactorily?
ability to answer the questions satisfactorily, follow instructions,
conduct online research and review real or simulated business
documentation as instructed.
• submit your answers to the questions within the set timeframe,
• answer all questions as instructed,
• answer all questions using your own words and reference any
sources appropriately,
• all questions must be answered satisfactorily.

It is advisable to:

• review the questions carefully,

• answer the questions using online research and the learning
material provided for the unit and by reviewing real or simulated
relevant business documentation (such as policies and
procedures),
• further research the topics addressed in each question.

Specifications You must submit to GOALS the

• assessment coversheet,
• answers to all questions,

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 Task summary and instructions

• references.

Resources and • computer with Internet access,

equipment • access to Microsoft Office suites or similar software,
• learning material.
Re-submission You will be provided feedback on your performance by the Assessor.
opportunities The feedback will indicate if you have satisfactorily addressed the
requirements of each part of this task. If any parts of the task are not
satisfactorily completed, the assessor will explain why, and provide
you with written feedback along with guidance on what you must
undertake to demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You have the
right to appeal the outcome of assessment decisions if you feel that
you have been dealt with unfairly or have other appropriate grounds
for an appeal. You are encouraged to consult with the assessor prior
to attempting this task if you do not understand any part of this task
or if you have any learning issues or needs that may hinder you when
attempting any part of the task.

Answer all the questions below:

Question 1

Discuss what organisational policy and procedures an organisation may develop and
implement to manage project quality. In your answer, explain why a quality management
policy is important.

(50-100 words)

Depending on the nature and scope in which the project is developed, certain quality parameters
must be adopted in order to provide assurance to customers that a quality service is being
provided, and also as a company it is guaranteed that the quality system internal is appropriate.
There are quality standards that allow adopting specifications for certain products or services, these
standards can be issued by Australian standards, international standards. On top of that, the
company can develop internal policies, rules of conduct, organizational policies, among others, in
order to achieve the quality objective that it has.

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Question 2

Outline two (2) continuous improvement processes.

CI process Outline
(40-80 words)
Improving product/service The high demand and competition that can be seen in any
quality. industry requires that the products or services are in
continuous improvement in order to offer a higher quality or
better service and to be able to excel in the sector. To achieve
this, good planning and constant research are required to find
opportunities for improvement.
Reducing waste The main goal of procedures for continuous improvement is to
decrease waste and boost overall efficiency. The garbage that
must be disposed of may vary from business to business.
Materials, labor, significant surplus expenditures, and other
resources that don't add value to your organisation are the
ones that are most frequently targeted.

Question 3

Discuss the importance of implementing quality assurance processes and requirements.

Provide at least two examples of quality assurance processes and requirements to
support your answer. (50-100 words)

Implementing a quality assurance system in any process is of great importance to guarantee that
products and services are of quality, guaranteeing compliance with national and international
standards that guarantee the veracity of the product, thus protecting both the consumer and the
company from infringing some legislative norm.
1. Manufacturing. In the pharmaceutical industry, certain specifications must be met to guarantee
that the drugs are suitable for consumption, guaranteeing that the product was manufactured
under high quality standards. As a concrete example, the FDA is in charge of controlling the
production processes of this industry, demanding compliance with GMP good manufacturing
practices.
2. Quality Assurance in IT. IT processes must ensure proper handling and storage of information.
Nowadays, guaranteeing traceability and availability of information is an obligation in any process,
there must always be a backup that allows the information to be consulted whenever desired and,
in addition, it must have access levels to guarantee that its disclosure is protected.

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Question 4

Discuss the importance of implementing quality control processes and requirements.

Provide at least two examples of quality control processes and requirements to support
your answer.

(50-100 words)

Implementing a control process in a quality system will allow there to be no deviations in the
process, deviations that will bring setbacks, risks and/or non-conformities by a regulatory entity.
1. In the food industry, specifically in non-alcoholic beverages, the main material is water. It is
necessary for these industries to establish quality control through chemical and physical
analysis to ensure that it is optimal for human consumption.
2. Finding defects in a production process requires inspection personnel, who are trained to
issue a concept that the production process is compliant or defective in order to make
adjustments and guarantee the quality parameters established by the company.

Question 5

Describe the key quality criteria as referenced in the quality standards in the
ISO:9001:2008 Standards. In addition, explain why an organisation may choose to adopt
these Standards.

(50-100 words)

The standard offers a quality management system so that the organization can improve its
performance and provide sustainable development.
The adoption of the standard will allow obtaining some potential benefits such as:
1. Ability to provide products and services that meet customer and applicable legal requirements.
2. Facilitate opportunities for customer satisfaction.
3. Address risks and opportunities for improvement.
4. Demonstrate conformance to specified quality management system requirements.

Question 6

Explain the following quality management tools and methodologies relevant to industry
and organisations.

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 Quality management tool or
methodology
Explain how the Six Sigma
methodology can be applied
within an organisation
Explain the application of
cause and effect diagrams for
quality control.
Explain how Total Quality
Management theory can be
applied within an
organisation
Explain the application of
cost benefit analysis to
project quality.
Explanation (40-80 words/item)
-Define: Set attainable objectives that are in line with client
needs or company strategy.
-Measure, define, and translate into project goals the
customer's critical to quality (CTQ) criteria.
-Analyze: For the customer, analyse a range of possibilities and
alternatives as well as the project's expected overall life cycle.
-Design: Before moving on to a more intricate version that will
serve as the prototype, design the procedure at a high level so
that faults may be found and changes can be made.
-Verify: The completed design is shown to all the important
stakeholders to make sure it fits and will work in practical use
situations.
Cause and effect diagrams allow the identification of problems
and solutions thanks to the graphical representation of the
variables involved in a process. The Ishikawa diagram, better
known as the fish diagram, allows the causes and effects of a
product to be hierarchized, allowing the root cause of a quality
problem to be found and thus being able to provide an
effective solution.
Total Quality Management (TQM) is a management philosophy
founded on the idea that an organisation may achieve long-
term success by having all of its members—from entry-level
employees to its top executives—concentrate on enhancing
quality and, as a result, generating customer satisfaction.
The application of the cost-benefit analysis for a quality project
can be one of the most practical tools when making a decision
in any process, since in a general way it will allow us to know
the impact that a change can have on the process. The
application of any change can affect the quality of the process
for better or worse and the consequences that this may have
can be identified.

Question 7

Explain the importance of quality standards as part of the project life cycle.

(30-50 words)

The importance of quality standards first satisfy the needs of the client, guaranteeing that the
product or service complies with the applicable regulations and second, and no less important,
makes the company adopt a policy that all the processes that comprise it adopt and comply with a

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 system of quality management that gives you, firstly, the opportunity to always identify continuous
improvement and secondly, the recognition of complying with certain regulations.

References

Please include your references below:

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing
requirements for this assessment)

Greenwich Management College. Learner Guide – BSBPMG422 – Apply project quality management
techniques. V3 2021.

Porumboiu, D. (April 2021). Continuous improvement processes – Choosing the right one for your
business. Available on: https://www.viima.com/blog/continuous-improvement-processes

Gillis, A. Tech Target. Quality Assurance. Available on:

https://www.techtarget.com/searchsoftwarequality/definition/quality-assurance

Pratt, M. Tech Target. Total quality management (TQM). Available on:

https://www.techtarget.com/searchcio/definition/Total-Quality-
Management#:~:text=Total%20Quality%20Management%20(TQM)%20is,%2C%20thus%2C%20d
elivering%20customer%20satisfaction.

White, S. (February 2023). What is Six Sigma? Streamlining quality Management. Available on:
https://www.cio.com/article/227977/six-sigma-quality-management-
methodology.html#:~:text=Six%20Sigma%20is%20a%20quality,little%20to%20no%20variance%
20throughout.

International Standards Organization (ISO). (2008). Quality Management systems – Requirements.

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