Assessment

Task 1
Facilitate continuous
improvement
BSBSTR502
 Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not
cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment

Unit Title
Unit Code
Epriel Ann Ceniza
Student name

Student ID 93671
number
Student Epriel Ann Ceniza Date
signature
1 15/02/2024
Task Number

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 2

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 ------OFFICE USE ONLY-----
For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question Marking Sheet - Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐

Student Name:

Assessor Name:

Assessor Signature:

Date:

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RTO Provider: 91153 - CRICOS Code: 02672K
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 Table of Content

Student Declaration 2
Task 1 – Knowledge Questionnaire 5
Question 1 6
Question 2 6
Question 3 7
Question 4 7
References 7

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 Task 1 – Knowledge Questionnaire
What is this assessment
task about?
What do I need to do to
complete this task
satisfactorily?
Specifications
BSBSTR502 - Facilitate continuous improvement V3 2021
RTO Provider: 91153 - CRICOS Code: 02672K
Task summary and instructions
This assessment is a written questionnaire with a mix of objective and
subjective questions.
The questionnaire is designed to meet the knowledge required to meet the
unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of
competency:
● systems and processes facilitating continuous improvement
● common decision-making processes
● organisational policies and procedures relating to digital systems,
decision-making processes and continuous improvement systems
● business systems and requirements, including:
o knowledge management
o quality
o sustainability
o performance management.
Your assessor will be looking for demonstrated evidence of your ability to
answer the questions satisfactorily, follow instructions, conduct online
research and review real or simulated business documentation as instructed.
● submit your answers to the questions within the set timeframe,
● answer all questions as instructed,
● answer all questions using your own words and reference any sources
appropriately,
● all questions must be answered satisfactorily.
It is advisable to:
● review the questions carefully,
● answer the questions using online research and the learning material
provided for the unit and by reviewing real or simulated relevant
business documentation (such as policies and procedures),
● further research the topics addressed in each question.
You must submit to GOALS the
● assessment coversheet,
● answers to all questions,
● references.
Page 5
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 Task summary and instructions

Resources and • computer with Internet access,

equipment • access to Microsoft Office suites or similar software,
• learning material.
Re-submission You will be provided feedback on your performance by the Assessor. The
opportunities feedback will indicate if you have satisfactorily addressed the requirements
of each part of this task. If any parts of the task are not satisfactorily
completed, the assessor will explain why, and provide you with written
feedback along with guidance on what you must undertake to demonstrate
satisfactory performance. Re-assessment attempt(s) will be arranged at a
later time and date. You have the right to appeal the outcome of assessment
decisions if you feel that you have been dealt with unfairly or have other
appropriate grounds for an appeal. You are encouraged to consult with the
assessor prior to attempting this task if you do not understand any part of
this task or if you have any learning issues or needs that may hinder you
when attempting any part of the task.

Answer all the questions below:

Question 1

Explain the importance of establishing a formal system and process to support continuous
improvement. Provide two examples of systems and processes used in continuous
improvement when discussing your answer.

(50-100 words)

Establishing a formal system and process to support continuous improvement is important so that the
organisation can eliminate non-value added activities, wastes, expenses and improve the overall process. This
will also help employees focus on vital processes and activities necessary to achieve the organisation’s goals
and objectives.
An Example of a continuous improvement system is an established quality management system. This set
guidelines for the overall direction of the organisation in terms of quality management. This includes
production, manufacturing processes, maintenance, engineering and even administration processes that
affect the purpose and goals set by the management system.
A process improvement system is also a very good example to tackle. This focuses on improving processes
that may have a large effect on the organisation's overall efficiency; it may be on material, process,
man-power, electricity or waste generation. Having a continuous improvement system tackling these issues
will help the organisation generate more profit, reduce waste and simplify the process by eliminating
non-value adding activities.

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 6

RTO Provider: 91153 - CRICOS Code: 02672K
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 Question 2

Outline a decision-making process.

(50-100 words)

The most common problem-solving process or decision-making process used by organisations is the 8D
methodology. This uses 8-discipline principles outlined below.
1. Planning and creating a cross-functional team that have the expertise needed to resolve the problem
at hand.
2. Defining the problem and issues that need to be resolved.
3. Implementing a reactive and/or corrective action to quickly mitigate any issues or defects coming
from the process.
4. Identifying the root cause of the problem and choosing the appropriate solutions for it.
5. Confirming that the chosen solution/s fixed the problem. A trial run can be done to confirm this.
6. Once the chosen solution is confirmed to be effective, a full implementation of the chosen solution on
the process will be put in place.
7. Creation of procedures or revision of control plans, PFMEA and other relevant documents will be done
to ensure that reoccurrence of the same problem is prevented.
8. Recognition of the cross-functional team responsible for the resolution of the problem will be done.

Question 3

List common organisational policies and procedures relating to digital systems,

decision-making processes and continuous improvement systems.

Item Policies and procedures

(two/item)
Digital systems 1. Cyber attack and anti-phishing policy
2. Data privacy and protection policy
Decision-making processes 1. 8D Methodology
2. Lean Six Sigma (DMAIC)
Continuous improvement systems 1. Quality Management System
2. Scrap Reduction

Question 4

Explain how continuous improvement systems and processes relate to other business
systems and requirements including, knowledge management, quality, performance
management and sustainability.

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RTO Provider: 91153 - CRICOS Code: 02672K
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 Relation to Explanation (40-80 words/business system and
requirements)
Knowledge management Knowledge management ensures that all relevant employees have the
needed knowledge and skills to better understand the continuous
improvement systems and processes. This will allow better
collaboration, knowledge and skill sharing during discussions about
problem-solving and/ or process improvements.
Quality To ensure that the standard for quality is met, a continuous
improvement system should be put in place. The main goal of a
quality management system is to produce and deliver products that
are in line with the set quality standards and ensure that customers
will not incur downtime due to faults and delay by the organisation.
With a continuous improvement system in place, manufacturing
waste will be reduced, processing time of products will be improved
and delivery time will be met.
Performance management Performance management is a measure of the current status of the
organisation and employees with respect to the set goals and
objectives. Goals for material, cost, labor, electricity and water
efficiency among others are set by the organisation yearly. From the
reports and trends of these performance measures, the organisation
can implement a continuous improvement plan to manage those that
are of target or even improve those that have the potential to deliver
better results.
Sustainability Sustainability is important as it tackles the environmental, financial
and socio-political aspect of the organisation. This relates to
continuous improvements because CI projects focus on the reduction
of wastes and scraps in the process. It also eliminates non-value
adding activities which would lower carbon emission by the
organisation and in turn, generate savings and profit.

References

Please include your references below:

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing
requirements for this assessment)

BSBSTR502 - Facilitate continuous improvement V3 2021 Page 8

RTO Provider: 91153 - CRICOS Code: 02672K
greenwichcollege.edu.au