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Handling Telephone For Business - 2213027
Handling Telephone For Business - 2213027
Aqza: Good morning, thank you for calling Mogu Corporation. This is Aqza speaking. How may I assist
you today?
Febri: Good morning, Aqza. This is Febri from CoolMate Company. I'm calling to inquire about your
product pricing and availability.
Aqza: Hello, Febri. I'm glad you reached out. Could you please let me know which specific product you
are interested in?
Febri: Sure, I'm interested in your MadBook Laptop Model. Can you provide me with the current price
and availability?
Aqza: Absolutely, let me check that for you. [Puts caller on hold briefly] Thank you for your patience,
Febri. The current price for our MadBook Laptop Model is Rp 15.000.000, and we have 20 units
available in stock. Is there a particular quantity you are looking for?
Febri: I need to order 10 units. Can you confirm the delivery time and any available discounts for bulk
purchases?
Aqza: Certainly, Febri. The estimated delivery time for 10 units would be within five business days. As
for bulk purchases, we do offer a discount of 10% off the total price for orders exceeding five units.
Would you like to proceed with the purchase?
Febri: That sounds great, Aqza. I would like to go ahead with the order. Can you guide me through the
necessary steps?
Aqza: Absolutely, Febri. To place the order, I will need your company's billing and shipping address.
Could you please provide me with that information?
Febri: Sure, our billing address is MT. Haryono No. 96, Balikpapan, and the shipping address is
Balikpapan Baru, No. 69.
Aqza: Thank you, Febri. I have noted down the addresses. In addition, we will require a purchase order
from your company. Please send it to our sales email address, which is sales@mogucorp.com. Once we
receive the purchase order, we will proceed with the order confirmation and provide you with the
payment details.
Febri: Perfect, Aqza. I will send the purchase order right away. Could you please confirm the email
address again?
Febri: Thank you so much for your assistance, Aqza. I appreciate your help.
Aqza: You're welcome, Febri. It was my pleasure to assist you. If you have any further questions or need
any other assistance, feel free to reach out. Have a great day!