CHOSE THE RIGHT ANSWER

PRACTICE ONE: MAKING AN APPOINTMENT.

RECEPCIONIST: Thank you for calling Maple Dental Clinic. Sylivia

a) speaking, b) speaks c) calls How can I help you?

PETER: Hi Sylivia! a) This be b) It´s c) I am Peter Jennings calling, How are

you today?

RECEPCIONIST: I´m fine Mr. Jennings, how are you?

PETER: Well, actually, I have a bit of a sore tooth. I was hoping Dr. Morris

would have some time to see me this week.

RECEPCIONIST: I´m a) afraid b) scared c) worried he´s booked this week. I

can put you in for 2pm next Tuesday. How does that sound?

PETER: That would be great.

RECEPCIONIST: I´ll give you the address of our new office.

PETER: Oh, that´s right, you moved.

RECEPCIONIST: Yes, we moved downtown. Do you have a a) pen handy b)

the handy pen c) the available pen?

PETER: Could you hold on a a) buzz b) moment c) time please ?...OK, Sylvia,

go ahead.

RECEPCIONIST: OK, we are at 723 Baltic Avenue. Suit 004.

PETER: a) If you could , b) Please, can you, c) Would you mind spelling that for

me?
RECEPTCIONIST: Sure, that´s seven-twenty-three Baltic- B a) for Bear, b) as

if Brave, c) as in Bravo, A-as in Alpha, L as in Lima, T-as in Tango, I as in

India, and C- as in Charlie. And it´s suit zero, zero, four.

PETER: OK, great, see you on Tuesday then.

RECEPCIONIST: OK, a) Great for, b) Pleased to, c) Thanks for calling.

PETER: Thanks, bye.

PRACTICE TWO: TAKING A MESSAGE

LESLIE: a) Hello? b) Hi? c) Yes?

CAMERON: Hi! Is this Leslie?

LESLIE: Yes, a) who are you?, b) who´s this?, c) and you?

CAMERON: It´s Cameron here. Is Maria a) inside, b) in, c) where ?

LESLIE: No, she just a) came, b) gone, c) stepped out for a moment. Can I take

a message?

CAMERON: Yes thanks, a) could you, b) would you mind, c) can you be ask her

to meet me at Capitol 4 movie theatre at 7pm tonight?

LESLIE: Sure, just let me write that down. Oh, Cameron, could you a) hold off,

b) hold on, c) hold for a second? I have to take another call.

CAMERON: No problem.

LESLIE: Hi, sorry about that. Now could you please a) say again, b) repeat, c)

review that information?

CAMERON: Sure, it´s the Capitol 4 theatre at 7 o´clock.

LESLIE: OK, I´ve got it. Is there anything else?

CAMERON: No, that´s great.

LESLIE: Okay. Oh-UH, there´s my other line again. I´d better a) call, b) run, c)

hang on.

CAMERON: Okay, thanks again. Bye for now

LESLIE: a) bye bye, b) see you, c) see you again