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(Enhancement) LM - Prof. Mañago
(Enhancement) LM - Prof. Mañago
ENHANCEMENT PROGRAM | Lecturer: Raymund Kernell B. Manago, RN, UKRN, USRN | Transcribed by: AMCRN
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LEADERSHIP & MANAGEMENT
5 Rights of Delegation
1. Right task
2. Right circumstance
(1) unstable: don’t delegate
ex. newly admitted; post-op
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LEADERSHIP & MANAGEMENT
(2) stable: delegate • e.g. health status; patient satisfaction;
ex. for discharge discharged/expired
3. Right person
LVN: Licensed Vocational/Practical Nurse
UAP: Unlicensed Assistive Personnel Quality Assurance vs Quality Improvement
NA: Nursing Assistant Quality Assurance (QA)
4. Right direction (individualized care; never assume; • maintaining quality
instruct delegation) *standard; obsolete
5. Right level of supervision (monitor performance)
Quality Improvement (QI)
Delegation to LVN and UAP
• upgrading quality
Don’ts X *beyond standard; latest
• ADPE, except routine assessment (ex. V/S)
• Baseline/Admission assessment
• Health teaching/Discharge Planning
• Nursing judgment
• Not within scope of practice
Conflict Resolution
▪ Conflict resolution strategies (Goal: Win-win solution)
1. Collaborating
• set aside differences and work together
• win-win
2. Compromising
• parties give up something
• lose-lose
3. Competing
• one party intends to win
• win-lose (ayaw magpatalo)
4. Accommodating
• one party sacrifices
• win-lose (ayaw makipagtalo)
5. Smoothing
• reducing the severity of problem, temporary (can be
used to buy time)
6. Avoiding
• no resolution, temporary (dedma)
Conflict Management
Individual
• Knowledge/skill: Educate
• Behavior: Allow verbalization (confront to listen)
Group
• call a ward/group meeting
CONTROLLING
• quality control
Tasks:
(1) Performance measured against standards,
(2) Praise/Correct actions
Evaluation
1. Structure
• resources
• e.g. environment, staffing (human resources)
2. Process
• how care is delivered
• e.g. medications; nursing procedure
3. Outcome
• end-result