Term- III Date: 06/03/2024

Session 18
Course- MIS
Case- Partners Healthcare System (PHS) – Transforming
Healthcare Services Delivery through Information
Management
Group- As given by Durkari Sir

Group members:

Hansraj Verma- MBA23123

Kamran – MBA23022

Mate Khushali Jagdish – MBA23132

Aniket Singh – MBA23162

Mridusmith Basumatary – MBATM230

Q1. What were the drivers of taking up such a large scale IS-enable process
redesign at PHS?

Ans 1. There are some drivers which defines the redesigning of PHS which are as
follows:

- To increase the operational efficiency of the system, Information System (IS)

reduce the cost and smooth the process.
- IS enable process will help in reducing cost of the company by reducing all
the inefficiencies and errors.
- In this technology enable world and this rapidly growing healthcare industry
with the Information System PHS will be competitive effective.
- IS will help in covering and analysing data of PHS on a larger scale without
any hassle.

Overall, with these drivers and many more IS enabled process will be able to
modernize their operations on a larger scale and will be able to improve
patient care.
Q2. Which categories of information systems that you have studied in this course
(MIS) have been implemented at PHS for transforming the organizational
processes? Explain how these systems were benefitting PHS.

Ans 2. Categories of Information Systems studied in this course includes:

1. Data Warehouses: Collection of integrated data from various sources used for
reporting and data analysis.

i) PHS had the capability to integrate digital records of all the information about a
given patient over a period of time, including medical data such as age, weight and
vital signs. It also had the capability to collect and consolidate textual information ;
comments of the health care professionals who interacted with the patients and
machinery such as X-rays and MRI scanners.

2. Decision Support Systems: Information system that analyze business data and
information that help in decision making process and problem solving processes

i) PHS supported medical practitioners in making the best recommendations for

various drugs and other therapies which were based on their likely benefits (positive
outcomes) to all the patients with the lowest cost as possible.

3. Knowledge Management System: Systems that adapt companies with new and
updated knowledge to keep up with the industry standard. These are implemented
by having KT (Knowledge Transfer ) sessions in a periodic manner.

i) PHS implemented the best practices by observing outcomes of recommended

medical therapies and then further employing the lessons learned to inform the
ongoing delivery of services and also the reformation of all the existing therapies.
4. Enterprise Resource Planning: Information System that automates business
administrations and various functions.

i) PHS implemented a new data management platform which was called the " service
oriented architecture" . The IS unit of PHS provided a robust and integrated platform
for the collection , processing and dissemination of information across the PHS
network for the smooth functioning of their operations.

5. Enterprise Collaborative Information Systems : Information System collects,

processes, stores, and shares information between individuals at an enterprise.

i) The PHS which is the integration of Partners HealthCare, Brigham and Women's
Hospital and Massachusetts General Hospital adopted an information management
and technology architecture and platform .

ii) PHS added the CPOE (Computerized Patient Order Entry) system that kept
recorded prescriptions of patients and other physician assigned medical therapies.

iii) This helped in acting cooperatively and achieved coordination in their operations
and patient related data.

Q3. Explain how the information management at PHS as discussed in the case study
has the potential to revolutionize the healthcare industry.

Ans 3. Information management in PHS will revolutionize the healthcare industry in

various aspects like it will help PHS in providing proper assistance to the patients
with the help of technology while IS will also help in making the industry more data
driven where optimization of patient data will be easy for the companies, IS will also
revolutionize healthcare industry in terms of telehealth facilities and personalized
medicinal facilities.

Information System in healthcare industry will help the industry to gain advantage
over the competitive scenario and will help in reduction of cost.