REVIEWER FOR HOSPITALITY
MANAGEMENT It is the practice of outsourcing the
CAREERS IN HOSPITALITY INDUSTRY
concept of a career path shows the career
progression available in each segment of the
hospitality industry.
CAREER PATHS
the career progression available in each
segment of the hospitality industry.
CAREER GOALS
are targets. Things, positions, situations
related to your professional life that you
have set your mind on achieving.
SELF-ASSESSMENT AND PERSONAL
PHILOSOPHY
Assess our current strength and weakness
and determine what we need to improve on
if we are going to reach our goal.
PROFESSIONALISM AND ETIQUETTE
Professionalism communicates respect.
Respect is communicated through verbals
and non-verbals.
PROFESSIONAL ASSOCIATION
is an organization with members who work
in or share an interest in a specific job field
or industry.
ETHICS
A set of moral principles and values that
people use to answer questions about right
and wrong, it is also about our personal
value systems.
Ethical dilemma in Hospitality
an ethical dilemma is a complex situation
that often involves apparent mental conflict
between moral imperatives, in which to obey
one would result in transgressing another.
SOCIAL RESPONSIBILITIES IN
BUSINESS
is the success if it would be profitable and
prosperous.
Managed Services
responsibility for maintaining, and
anticipating need for, a range of processes
and functions in order to improve operations
and cut expenses.
TOURISM
is a dynamic, evolving, consumer-driven
force.
DIFFERENT CHARACTERISTICS OF
TRAVEL AND TOURISM COUNCIL
1. Tourism for prosperity and peace
2. Long-term prospects tourism vision
3. World tourism
4. Cruise ships
ECONOMIC IMPACT OF TOURISM
improved tax revenue and personal income,
increased standards of living, and more
employment opportunities.
DIFFERENT PROMOTERS OF TOURISM
1. Tour Operation
2. Travel Agencies
3. Commission Caps
4. Travel Corporation
5. Corporate Travel Manager
6. Travel and Tour Wholesalers
7. Certificate Travel Counselor
DO PEOPLE TRAVEL
Visiting friends and relatives, Health,
Enlightenment, education, Beauty, nature
and national parks, Religion, Indulgence,
Sports, Festival, Shopping, Fun of the trip,
Gaming, Adventure, Heritage, Ecotourism,
Attractions.
DIFFERENT PLACES FOR DIFFERENT
PEOPLE
1. Scenic beauty
2. Pleasant attitudes of local people
3. Suitable accommodations
4. Rest and relaxation
5. Airfare cost
6. Historical and cultural interest Different Success in Service we need to:
7. Cuisine 1. Focus on the guest.
8. Water sport 2. Understand the role of the gust-contact
9. Entertainment employee.
10. Shopping facilities’ 3. Weave a service culture into education
11. Sport and training systems.
4. Emphasize high-touch instead of just
HOSPITALITY MANAGEMENT
high-tech.
is a career path that typically falls under the
5. Thrive on change.
hotels, resorts, and lodging industry.
HOSPITALITY MANAGEMENT Privately Owned Hotels – the owner is
covers everything from lodging to entirely responsible for the operational and
entertainment to retail. financial success of the hotel.
HOTEL MANAGEMENT Franchising – an arrangement between a
is typically limited to hotels. business owner in which hotel property is
ESSENTIAL DIFFERENCE BETWEEN operated under a hotel chain franchise
THE HOSPITALITY BUSINESS SECTOR agreement.
1. Guest satisfaction Leased Hotels - the owner leases it to a
2. Intangible corporation, chain, or individual hotel for a
3. Inseparability specified period.
4. Perishability REAL ESTATE INVESTMENT TRUST
CORPORATE PHILOSOPHY is organized as a partnership, corporation,
1. Planning trust, or association that invests directly in
2. Organizing real estate.
3. Implementing CLASSIFICATION OF HOTELS
4. Measuring of those managers counseling 1. City Center Hotels
associates 2. Resort Hotels
SERVICE PHILOSOPHY 3. Airport Hotels
1. Corporate Culture 4. Freeway Hotels and Motels
2. Mission Statement 5. Convention Hotels
3. Goal 6. Casino Hotels
4. Objectives 7. Convention Hotels
5. Strategy/Tactics 8. Full-service Hotels
9. Economy/Budget Hotels
SERVICE
10. Extended Stay Hotel
Act or means of serving to provide goods
11. All-suite Extended stay Hotels
and services for and be of assisting to.
VERTICAL INTEGRATION
is an organization bringing together various
industry sectors.
MARKETING CONSORTIUM
is offering similar benefits to properties as
franchises, albeit at a lower cost.