Stronger Through Adversity:

World-Class Leaders Share

Pandemic-Tested Lessons on Thriving
During the Toughest Challenges
Joseph Michelli
Visit to download the full and correct content document:
https://ebookmass.com/product/stronger-through-adversity-world-class-leaders-share
-pandemic-tested-lessons-on-thriving-during-the-toughest-challenges-joseph-michelli/
Contents
1. Cover
2. Title Page
3. Copyright Page
4. Dedication
5. Contents
6. Foreword by John Yokoyama
7. Acknowledgments
8. Chapter 1 Leadership Forged Through Adversity
9. Part I Set the Foundation

1. Chapter 2 Put Your Mask on First

2. Chapter 3 Leave the Island, Follow the Terrain
3. Chapter 4 Practice Employee Obsession
4. Chapter 5 Set Safety Supreme

10. Part II Build Connections

1. Chapter 6 Listen Beyond the Words

2. Chapter 7 Seek Carefully and Speak Truthfully
3. Chapter 8 Choose Words Wisely
4. Chapter 9 Bring Yourself to Work

11. Part III Move with Purpose

1. Chapter 10 Act Your Culture

2. Chapter 11 Be a Value Leader
3. Chapter 12 Convey Compassion
4. Chapter 13 Shift Front, Middle, Back

12. Part IV Harness Change

1. Chapter 14 Streamline Productivity

2. Chapter 15 Pivot with Urgency
3. Chapter 16 Decide with Moral Courage
 4. Chapter 17 Foster Collaboration
13. Part V Forge the Future

1. Chapter 18 Reenergize with Gratitude

2. Chapter 19 Make It Personal
3. Chapter 20 Run Toward the Future
4. Chapter 21 Engineer Legacy
5. Chapter 22 Continuing the Conversation

14. List of Contributors

15. Notes
16. Index

Guide
1. Cover
2. Title Page
3. Stronger Through Adversity: World-Class Leaders Share Pandemic-
Tested Lessons on Thriving During the Toughest Challenges

Page List
1. a
2. b
3. i
4. ii
5. iii
6. iv
7. v
8. vi
9. vii
10. viii
11. ix
12. x
13. xi
14. xii
15. xiii
16. xiv
17. 1
18. 2
19. 3
20. 4
21. 5
22. 6
23. 7
24. 8
25. 9
26. 10
27. 11
28. 12
29. 13
30. 14
31. 15
32. 16
33. 17
34. 18
35. 19
36. 20
37. 21
38. 22
39. 23
40. 24
41. 25
42. 26
43. 27
44. 28
45. 29
46. 30
47. 31
48. 32
49. 33
50. 34
51. 35
52. 36
53. 37
54. 38
55. 39
56. 40
57. 41
58. 42
59. 43
60. 44
61. 45
62. 46
63. 47
64. 48
65. 49
66. 50
67. 51
68. 52
69. 53
70. 54
71. 55
72. 56
73. 57
74. 58
75. 59
76. 60
77. 61
78. 62
79. 63
80. 64
81. 65
82. 66
83. 67
84. 68
85. 69
86. 70
87. 71
88. 72
89. 73
90. 74
91. 75
92. 76
93. 77
94. 78
95. 79
96. 80
 97. 81
98. 82
99. 83
100. 84
101. 85
102. 86
103. 87
104. 88
105. 89
106. 90
107. 91
108. 92
109. 93
110. 94
111. 95
112. 96
113. 97
114. 98
115. 99
116. 100
117. 101
118. 102
119. 103
120. 104
121. 105
122. 106
123. 107
124. 108
125. 109
126. 110
127. 111
128. 112
129. 113
130. 114
131. 115
132. 116
133. 117
134. 118
135. 119
136. 120
137. 121
138. 122
139. 123
140. 124
141. 125
142. 126
143. 127
144. 128
145. 129
146. 130
147. 131
148. 132
149. 133
150. 134
151. 135
152. 136
153. 137
154. 138
155. 139
156. 140
157. 141
158. 142
159. 143
160. 144
161. 145
162. 146
163. 147
164. 148
165. 149
166. 150
167. 151
168. 152
169. 153
170. 154
171. 155
172. 156
173. 157
174. 158
175. 159
176. 160
177. 161
178. 162
179. 163
180. 164
181. 165
182. 166
183. 167
184. 168
185. 169
186. 170
187. 171
188. 172
189. 173
190. 174
191. 175
192. 176
193. 177
194. 178
195. 179
196. 180
197. 181
198. 182
199. 183
200. 184
201. 185
202. 186
203. 187
204. 188
205. 189
206. 190
207. 191
208. 192
209. 193
210. 194
211. 195
212. 196
213. 197
214. 198
215. 199
216. 200
217. 201
218. 202
219. 203
220. 204
221. 205
222. 206
223. 207
224. 208
225. 209
226. 210
227. 211
228. 212
229. 213
230. 214
231. 215
232. 216
233. 217
234. 218
235. 219
236. 220
237. 221
238. 222
239. 223
240. 224
241. 225
242. 226
243. 227
244. 228
245. 229
246. 230
247. 231
248. 232
249. 233
250. 234
251. 235
252. 236
253. 237
254. 238
255. 239
256. 240
257. 241
258. 242
259. 243
260. 244
261. 245
262. 246
263. 247
264. 248
265. 249
266. 250
267. 251
268. 252
269. 253
270. 254
271. 255
272. 256
273. 257
274. 258
275. 259
276. 260
277. 261
278. 262
279. 263
280. 264
281. 265
282. 266
283. 267
284. 268
285. 269
286. 270
287. 271
288. 272
 PRAISE FOR STRONGER THROUGH ADVERSITY

Filled with wisdom, insights, and analysis, Stronger Through

Adversity offers hope and practical tools to lead, inspire, and
thrive. Through conversations with strategic leaders of some of
the world’s most recognized companies, Joseph Michelli
reminds us all of the importance of leadership self-care,
empathy, and compassion.

—CHIP CONLEY, Airbnb Strategic Advisor for Hospitality &

Leadership and Modern Elder Academy founder

I love this book. It doesn’t offer tired and common suggestions

but solutions learned from a diversity of leaders facing the
biggest adversities of their lives. The insights are deep, but that
doesn’t make it difficult to read. Bravo on a much-needed book
for the times.

—MARK SANBORN, speaker, author of The Fred Factor and The

Intention Imperative, and President, Sanborn & Associates, Inc.

With compelling stories and great writing, Michelli shares

insights of top leaders dealing with one of the most profound
worldwide crises of our time. This book reveals how major
CEOs thrive under pressure and leverage their teams and
organizations to remain agile and survive adversity.

—MARSHALL GOLDSMITH, New York Times #1 bestselling author

of Triggers, Mojo, and What Got You Here Won’t Get You
There

What if you could spend time with some of the world’s most
successful leaders? What if those leaders authentically shared
their business tactics, setbacks, and successes? There’s no need
for “what-ifs.” In Stronger Through Adversity, Joseph Michelli
gives you exclusive access to leaders who will help you
transform your business, strengthen your leadership, and
maximize resilience. This is a much-needed book for our times.

—BRIAN WALSH, Founder and Chief Executive Officer, The REAL

Entrepreneur

Full of sage advice from top CEOs and powerful tools to

implement their ideas, Stronger Through Adversity is exactly
what you need to be a highly effective leader in difficult times
and beyond.

—JOHN SPENCE, author of Awesomely Simple, top business

thought leader, and leadership development expert

Throughout the pandemic, leaders at all levels of business and

society received a graduate-level crash course on leading
through crisis and uncertainty. Joseph Michelli talked to
prominent business, nonprofit, and public safety leaders at
various stages of the health crisis and captured their insights in
a highly applicable way. In good times or bad, Stronger
Through Adversity is a leadership road map for resilience,
productivity, and realistic optimism.

—DAVE WHITE, President, Global Client Services, AMCI Global

Good news from Joseph Michelli! America’s foremost chronicler

of successful enterprises gives us a simple but profound action
plan to deal with the pandemic challenge. Although COVID-19
is unique, Michelli’s interviews with leaders in the private and
public sectors reveal that success comes from timeless values:
empathy, authenticity, self-discipline, communication,
adaptation, and innovation.
—ROBERT SPECTOR, author of The Nordstrom Way to Customer
Experience Excellence

Joseph Michelli strikes the right balance between sound,

pragmatic strategy and compassionate leadership. In the
context of the pandemic, Joseph shares insights from
extraordinary global leaders on how to provide physical and
emotional safety for teams and customers. He offers direction
and realistic optimism needed to navigate rattling economic
environments. Stronger Through Adversity is a must-read for
anyone seeking to thrive well beyond the pandemic!

—ELLEN ROHR, COO, ZOOM DRAIN, and author of Where Did

the Money Go?

This is an extraordinary book that is loaded with lessons to help

you and your business succeed. Get this book now. Let it change
your life!

—BRIAN TRACY, author, speaker, and consultant

Copyright © 2021 by Joseph A. Michelli. All rights reserved.
Except as permitted under the United States Copyright Act of
1976, no part of this publication may be reproduced or
distributed in any form or by any means, or stored in a database
or retrieval system, without the prior written permission of the
publisher.

ISBN: 978-1-26-425740-9
MHID: 1-26-425740-6

The material in this eBook also appears in the print version of

this title: ISBN: 978-1-26-425739-3, MHID: 1-26-425739-2.

eBook conversion by codeMantra

Version 1.0

All trademarks are trademarks of their respective owners.

Rather than put a trademark symbol after every occurrence of a
trademarked name, we use names in an editorial fashion only,
and to the benefit of the trademark owner, with no intention of
infringement of the trademark. Where such designations appear
in this book, they have been printed with initial caps.

McGraw-Hill Education eBooks are available at special quantity

discounts to use as premiums and sales promotions or for use in
corporate training programs. To contact a representative, please
visit the Contact Us page at www.mhprofessional.com.

TERMS OF USE

This is a copyrighted work and McGraw-Hill Education and its

licensors reserve all rights in and to the work. Use of this work
is subject to these terms. Except as permitted under the
Copyright Act of 1976 and the right to store and retrieve one
copy of the work, you may not decompile, disassemble, reverse
engineer, reproduce, modify, create derivative works based
upon, transmit, distribute, disseminate, sell, publish or
sublicense the work or any part of it without McGraw-Hill
Education’s prior consent. You may use the work for your own
noncommercial and personal use; any other use of the work is
strictly prohibited. Your right to use the work may be
terminated if you fail to comply with these terms.

THE WORK IS PROVIDED “AS IS.” McGRAW-HILL

EDUCATION AND ITS LICENSORS MAKE NO GUARANTEES
OR WARRANTIES AS TO THE ACCURACY, ADEQUACY OR
COMPLETENESS OF OR RESULTS TO BE OBTAINED FROM
USING THE WORK, INCLUDING ANY INFORMATION THAT
CAN BE ACCESSED THROUGH THE WORK VIA HYPERLINK
OR OTHERWISE, AND EXPRESSLY DISCLAIM ANY
WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. McGraw-Hill Education and its licensors do not
warrant or guarantee that the functions contained in the work
will meet your requirements or that its operation will be
uninterrupted or error free. Neither McGraw-Hill Education
nor its licensors shall be liable to you or anyone else for any
inaccuracy, error or omission, regardless of cause, in the work
or for any damages resulting therefrom. McGraw-Hill
Education has no responsibility for the content of any
information accessed through the work. Under no
circumstances shall McGraw-Hill Education and/or its licensors
be liable for any indirect, incidental, special, punitive,
consequential or similar damages that result from the use of or
inability to use the work, even if any of them has been advised of
the possibility of such damages. This limitation of liability shall
apply to any claim or cause whatsoever whether such claim or
cause arises in contract, tort or otherwise.
 To my family, friends, and clients

May we emerge as the book’s title suggests

 Contents
Foreword by John Yokoyama

Acknowledgments

CHAPTER 1 Leadership Forged Through Adversity

PART I

SET THE FOUNDATION

CHAPTER 2 Put Your Mask on First

CHAPTER 3 Leave the Island, Follow the Terrain

CHAPTER 4 Practice Employee Obsession

CHAPTER 5 Set Safety Supreme

PART II

BUILD CONNECTIONS

CHAPTER 6 Listen Beyond the Words

CHAPTER 7 Seek Carefully and Speak Truthfully

CHAPTER 8 Choose Words Wisely

CHAPTER 9 Bring Yourself to Work

 PART III

MOVE WITH PURPOSE

CHAPTER 10 Act Your Culture

CHAPTER 11 Be a Value Leader

CHAPTER 12 Convey Compassion

CHAPTER 13 Shift Front, Middle, Back

PART IV

HARNESS CHANGE

CHAPTER 14 Streamline Productivity

CHAPTER 15 Pivot with Urgency

CHAPTER 16 Decide with Moral Courage

CHAPTER 17 Foster Collaboration

PART V

FORGE THE FUTURE

CHAPTER 18 Reenergize with Gratitude

CHAPTER 19 Make It Personal

CHAPTER 20 Run Toward the Future

CHAPTER 21 Engineer Legacy

CHAPTER 22 Continuing the Conversation

List of Contributors

Notes

Index
 Foreword
There is a proverb that says, “A smooth sea never made a
skilled sailor.”

As an 80-year-old, longtime owner of the World-Famous Pike

Place Fish Market in Seattle, Washington, I know adversity is a
most remarkable teacher.

Through my lifetime, I’ve experienced stiff challenges dating

back to World War II when my family was forced to relocate
from Seattle to Tule Lake and Minidoka internment camps.
Under a presidential decree, as Japanese Americans, we were
imprisoned in tarpaper huts surrounded by barbed wire. My
parents lost their business (a produce stand in the Pike Place
Market) and our home. We also faced significant prejudice upon
returning to Seattle.

With those setbacks and others I’ve faced as a business owner

(e.g., I was near bankruptcy in the 1980s), I’ve sought to take
each breakdown and use it to create a breakthrough. Despite my
challenges, I’ve led a business that became a destination for
visitors who traveled to Seattle. We had multiple books written
about us, and several training videos share our “fish
philosophy.” Fortune 500 companies extensively used our
training materials. We were covered in Fast Company and
People magazine and appeared on many television programs,
including Good Morning America. Spike Lee included us in a
television commercial that he produced for Levi’s. Dilbert
crafted a cartoon strip based on the Pike Place Fish Market, and
Wheel of Fortune had a puzzle with our company name as the
answer. My guys and I also have been in demand as speakers
and trainers. My life is proof that you can become stronger
through adversity.

Not only have I been fortunate to grow through life’s many

setbacks, but I’ve also had the privilege of watching my business
achieve unimaginable financial success and community impact.
Most importantly, I was able to hand the Pike Place Fish Market
over to a new generation of owners—all of whom grew up in the
business as employees. I’ve also watched the remarkable growth
and adaptability of those leaders as they faced the challenges of
this pandemic. All of that brings me to the importance of this
book and to developing your mindset for overcoming adversity.

The author of this book, Joseph Michelli, is a friend I have

worked with dating back more than 20 years. In 2004, we
coauthored a book about the Pike Place Fish Market, titled
When Fish Fly. Throughout his career, Joseph has helped
countless leaders create engaging workplaces for their team
members, deliver unique and memorable experiences for their
customers, and manage through setbacks and adversity. Based
on his work, it was no wonder that so many leaders from the
world’s most iconic brands answered his call for this book.
Those leaders took the time to talk with him and share their
lessons as they managed during one of the most challenging
times in their professional lives.

In this book, Joseph skillfully captures and shares crisis

leadership lessons that he collected from those conversations in
areas like self-care, empathy, vulnerability, compassion, and
personalization. Who wouldn’t benefit from increasing each of
these skill sets?

I am always learning on my journey to make a world-famous

difference, and I trust you will also learn valuable lessons and
practical tools in the pages ahead. Most importantly, I know you
will walk away from this book inspired, hopeful, and more
equipped to be Stronger Through Adversity.

JOHN YOKOYAMA
Owner of the World-Famous Pike
Place Fish Market (1965–2018)
Another random document with
no related content on Scribd:
LITTLE EARL STREET, LOOKING
EAST

PLATE 42

Nos. 14 to 16, NEW COMPTON

STREET, SHOP FRONTS
PLATE 43

PLATE 44
PLATE 45
St. GILES-IN-THE-FIELDS. WEST
FRONT.

PLATE 46
St. GILES-IN-THE-FIELDS. CROSS
SECTION.

PLATE 47
ST. GILES-IN-THE-FIELDS CHURCH
FROM THE NORTH-WEST

PLATE 48
ST. GILES-IN-THE-FIELDS CHURCH
FROM THE NORTH-EAST

PLATE 49
ST. GILES-IN-THE-FIELDS CHURCH, INTERIOR, LOOKING
EAST, 1753

PLATE 50
ST. GILES-IN-THE-FIELDS CHURCH, INTERIOR, LOOKING
WEST

PLATE 51
ST. GILES-IN-THE-FIELDS CHURCH,
COLUMNS AND CEILING

ALTARPIECE
 PLATE 52

ST. GILES-IN-THE-FIELDS CHURCH,

OAK FRAME WITH PICTURE
PAINTED GLASS PANEL, PROBABLY
FROM FORMER CHURCH

PLATE 53
PLATE 54
ST. GILES-IN-THE-FIELDS CHURCH, OAK PANEL IN LICH
GATE

PLATE 55
ST. GILES-IN-THE-FIELDS CHURCH, VESTRY

PLATE 56
PLATE 57
PLATE 58
PLATE 59
Nos. 10 and 11, DENMARK STREET

PLATE 60
DENMARK PASSAGE, BLACKSMITH’S FORGE

PLATE 61