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Diversity & Inclusion in Publix Supermarkets

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Diversity & Inclusion in Publix Supermarkets

Introduction

The organizational behavior (OB) process of diversity and inclusion entails a systematic

and multifaceted approach to managing and fostering diversity within an organization. Through

the recognition and appreciation of individual differences, such as race, gender and sexual

orientation, organizations aim to cultivate an inclusive environment where all employees feel

valued, respected, and empowered. Importantly, this essay aims to provide an overview of the

OB process at the Publix Supermarkets and its relevance in promoting diversity and inclusion

within the organization. Besides, it will investigate the outcomes of this process for employees,

supervisors, and the company based on research. Additionally, it will explore the factors that

influence the OB process and shed light on the research findings regarding the conditions that

may impact how the process unfolds.

Overview of the OB Process at the Publix Supermarkets

The OB process plays a crucial role in fostering diversity and inclusion within Publix

Supermarkets. The OB process at Publix Supermarkets consists of several interconnected stages

that help to foster a diverse and inclusive workplace environment. Notably, it includes operations

such as recruiting, selection, training, performance management, and the creation of corporate

culture.

Employee, Manager, and Organizational Outcomes

Publix Supermarkets seeks to build a good and inclusive work environment that benefits

all stakeholders via the OB process. Employees benefit from the OB process through increased

job satisfaction, higher levels of engagement, increased motivation, and general well-being.

Managers, on the other hand, report increased leadership effectiveness, improved

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communication, and more team cohesion (Harrison et al., 2018). The OB process leads to

enhanced productivity, improved organizational performance, increased innovation, and a

competitive advantage at the organizational level.

Factors Influencing the OB Process

Several factors influence the OB process in Publix Supermarkets. According to research,

leadership support and commitment to diversity and inclusion measures have a major impact on

the OB process's effectiveness (Harrison et al., 2018). Furthermore, organizational policies and

practices like as inclusive HR policies, diversity training programs, and employee resource

groups have a significant impact on the OB process. Furthermore, employee attitudes,

perceptions, and individual variations influence the success of an organization's diversity and

inclusion activities.

Impactful Conditions on the OB Process

According to research, various factors can influence how the OB process develops at

Publix Supermarkets. For example, the COVID-19 epidemic has forced the establishment of

specific HR policies and practices to promote employee well-being while preserving productivity

(Mujtaba et al., 2020). Furthermore, employee composition, organizational culture, and external

factors such as market demands and industry competitiveness can all have an impact on the

effectiveness of diversity and inclusion initiatives.

Conclusion

Publix Supermarkets' organizational behavior approach is a significant driver of diversity

and inclusion efforts. Publix attempts to build a workplace climate that encourages excellent

outcomes for employees, managers, and the organization as a whole by implementing various

stages of the OB process. The OB process is influenced by leadership support, inclusive policies,
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and individual variables. Furthermore, situations such as the COVID-19 pandemic and external

influences influence the process's progression. Understanding these characteristics allows Publix

to effectively improve diversity and inclusion, resulting in a thriving workplace culture.

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References

Harrison, J. S., Owdom, M., Pitchford, D., Stratton, A., & Warren, B. (2018). Publix

Supermarkets, Inc. Case Study. University of Richmond: Robins School of Business, 1–

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Mujtaba, B. G., Mesa, N. F., McGee, S., Mears, S. O., & Moncada, F. S. (2020). Distinctive HR

Policies and Practices to Create a Workplace “Where Working Is a Pleasure” amid the

Covid-19 Pandemic: The Organizational Culture of Publix Super Markets, Inc..

International Journal of Human Resource Studies, 10(4), 125.

https://doi.org/10.5296/ijhrs.v10i4.17888