Part 1

- Tell me about your self ?

- ……………………………………….
- What’s your department ?
- ……………………………………….
- What is your position ?
- ……………………………………….
- Tell me about your responsibility as room Attendant ?
1. Polish the fitness
2. Vacuum and sweep the floor and the carpets
3. Make up room and making a bet and cleaning the bed room

- Please mention about manual equipment

1. Broom
2. Dustpant
3. Stick map
4. Combo bucket
5. Lobby duster
- Please mention about sanitary equipment !
1. Air blower
2. Sampooing machine
3. Steam
- What chemical do you use for cleaning ?
1. Glass cleaner
2. Mpc
3. Floor cleaner
4. Brassu

Part 2

- What do you prepare before you make up bed ?

** I am preparing the bed and setting pillow and towel
- How do you make up bed ?
** prepare the new bed sheet
** Pull The bed and stripping all the dirty sheets
** Spread the First Sheet Over the bed

- What do you prepare before making up the room ?

** prepare the trolley and equipment
- How do you make up the room ?
1. Briefing (wait for the order from HK Supervisor or HK Manager)
2. Prepare the trolley
3. Park the trolly in front
4. Knock the door and motion Housekeeping 3 times
Part 3

Job Interview (OJT)

- Why do you want to join in our Hotel ?
** because I know that your hotel is okay.
- What position do you want to apply ? and why ?
** i want to apply as a housekeeping because i have already taken a training in a housekeeping
- What do you know about our hotel ?
** I know that it Is one of the best hotel in Indonesia that has 5 star hotels and has luxury
facility.
and it also has 400 room, 4 floors and has 5 restaurant and 1 bar.
- How do you know about our hotel ?
** I Know your hotel From sosial Media
- What is your hope to our hotel ?
** I hope your hotel can help me improve my skill, knowledge and build my carrier in hospitality
industry.

Part 4

- What do you prepare before training ?

** before job training I prepare my skill, my knowledge and my departement.
- What do you see in your self in 5 years later ?
** i think i will have a good skill, a valuable experience and a good finance
- Have you ever got complained from the guest SPV? How do you handle the complained from
guest ?
** ……………………………………………………………..