Name: _______________________________

I. Identification:
Write the correct answer in the space provided. You can choose from the options in the
box below.
Departmental Human Quality Project
managers Resources Control Managers
Managers Managers
Branch Regional Production Customer
Managers Managers Managers Service
Managers
Middle Level Supply Chain Operations Team Leaders
Management Managers Managers

1. _______________________ oversee specific departments within the organization, such as

finance, marketing, or operations. They are responsible for managing departmental goals,
coordinating tasks, and ensuring smooth operations within their respective departments.
2. _____________________ They supervise and guide teams of employees working together
towards a common goal. They provide direction, assign tasks, and facilitate effective
teamwork and collaboration within the team.
3. ______________________ These middle managers oversee the day-to-day operations of the
organization. They ensure that processes and procedures are efficient, resources are utilized
effectively, and organizational goals are achieved. They coordinate activities across different
departments and manage operational challenges.
4. _______________________ manage the flow of goods and services from suppliers to
customers. They oversee procurement, logistics, inventory management, and distribution to
optimize the supply chain and ensure timely delivery of products or services.
5. _______________________ They manage customer inquiries, complaints, and feedback, and
ensure high-quality customer service delivery. They also develop customer service strategies
to enhance customer satisfaction and loyalty.
6. _______________________ They are responsible for recruitment, employee relations,
training and development, performance management, and ensuring compliance with labor
laws and regulations.
7. _______________________ They are responsible for leading and managing specific projects
from initiation to completion. They plan, organize, and coordinate project activities, including
defining project goals, allocating resources, managing timelines, and ensuring project
deliverables are met.
8. _______________________ They oversee staff, handle customer relations, ensure branch
profitability, and implement company policies and procedures.
9. _______________________ They are responsible for overseeing operations and performance
within a specific geographical region. They coordinate activities of multiple branches or
locations within the region, monitor performance, and ensure consistent implementation of
organizational strategies.
10. _______________________ ensure that products or services meet quality standards and
customer expectations. They develop and implement quality control processes, conduct
inspections, and analyze data to identify and address quality issues.
 11. _______________________ a position of management hierarchy that lies between top
management and lower management. Middle level management is also commonly referred to
as middle managers.
12. _______________________ They are responsible for managing the production process,
including planning, organizing, and controlling manufacturing operations. They ensure
efficient production, monitor quality, and optimize resources to meet production targets.

II. Matching type:

Write the correct letter in the space provided.

1. ___ Middle-level managers serve as intermediaries A. Departmental Planning

between top-level management and lower-level
management, facilitating effective communication
and coordination.
2. ___ They are responsible for executing the plans and B. Delegation of Authority
policies established by top-level management within
their respective departments.
3. ___ Middle-level managers create departmental C. Progress Reporting
plans and strategies based on the guidance and
information provided by top-level management.
4. ___ They divide tasks among subordinates and D. Work Allocation and
ensure coordination and collaboration among team Coordination
members.
5. ___ Middle level managers delegate authority and E. Mediator
responsibility to lower-level managers, empowering
them to make decisions and take action.
6. ___ They arrange training sessions, workshops, and F. Training and
seminars to enhance the skills and knowledge of Development
their team members.
7. ___ Middle-level managers provide progress reports G. Implementation of
on departmental activities and outcomes to top-level Plans
management.

III. True or False

1. __________ Growth objectives aim to expand the business and increase market share.
They often involve expanding into new markets, developing new products or services, or
increasing production capacity.
2. __________ Customer strategic objectives emphasize improving the financial
performance of the organization. They often involve increasing revenue, reducing costs,
or improving profitability.
3. __________ Customer objectives focus on improving the customer experience and
enhancing customer satisfaction. These objectives often involve improving customer
service, increasing customer loyalty, and building long-term relationships with customers.
4. __________ Strategic objectives are high-level and measurable goals outlining what an
organization wants to achieve, with a clearly defined deadline. They help organizations
 create strategic roadmaps, initiatives, and projects that are aligned with the company’s
strategy and vision.
5. __________ Be afraid to iterate and adapt. You probably won't get things right the first
time. Sometimes you need to get your strategic objectives out on paper to realize where
the gaps are.
6. __________ Expose your strategic objectives to your people. No matter how simple or
well-crafted your strategic objectives are, you need to constantly remind your people and
have them regularly engage with them.

IV. Essay (5 points each)

1. What's the difference between a supervisor and a middle manager?

2. What skills are important to be a successful middle manager?
3. What is strategic plan management?
4. What are the benefits of strategic planning?
5. What’s the purpose of Strategic Planning and its importance?