Student Full Name: Nguyen Ngoc Minh Han

Student ID: 20230856

Trainer/Assessor: Mrs.ESTER LOPEZ SANTOS

Assessment Task 1
CHCCCS036 Support relationships
Cycle A

CHC33021 – Certificate III in Individual Support

Australian Learning Group Pty Ltd

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 Table of Contents

Assessment Outline................................................................................................................................2
Assessment Task 1: Knowledge Questions.........................................................................................3
Assessment Task 1: Assessor Checklist............................................................................................16

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 Assessment Outline

QUALIFICATION/S:

CHC33021 Certificate III in Individual Support

Cycle A
CHCCCS036 Knowledge Questions and Portfolio

Assessment Tasks and Plan

You are required to complete all assessment tasks.

The due dates for each task are listed below. Your trainer will give you the date applicable
to your term of study in Week 1 of term.

Assessment Task Term Due Date

Assessment Task 1: Knowledge Questions Friday Week 9

Please note that in addition to completion of the above task, to achieve competency, you
will need to complete the required work placement terms and associated assessments.

Assessment Instructions and Guide

Before starting your assessment, make sure you do the following:

- Read all questions and tasks carefully and complete in your own words.
- Use student textbooks and readings to support your answers,
- If you are unsure of any tasks, ask your trainer for further explanation,
- Answer EVERY question,

Before submitting your assessment, make sure you have completed the following:
- Answer EVERY question in EVERY task,
- Label all electronic files clearly, with the assessment task number, full name and
date, eg. AS1 Sally Smith 01/02/2022,
- Include any documents related to in-class simulation tasks,
- Re-submit assessments in line with the ALG Assessment policy

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 Assessment Task 1: Knowledge Questions
Provide answers to all of the questions below:

1. Identify three carer support organisations in Australia. For each one, provide a brief summary of
the resources and services they offer. (50-100 words)

Carer support organisation Resources and services offered to carers

Carer Gateway Provides emotional support and practical services

and support for carers by linking them to local
services

My aged care Government system that provides information to

carers to assist the person who needs support in
applying for an assessment

Ndis Provides funding to people with disabilities so they

can have more time with family and friends

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 2. Using the below links, research and complete the questions below:
https://www.abs.gov.au/statistics/health/disability/disability-ageing-and-carers-australia-
summary-findings/latest-releaseand
https://www.abs.gov.au/statistics/health/disability/disability-ageing-and-carers-australia-
summary-findings/latest-release

(10-15 words for each point)

There were 2.65 million carers, representing 10.8% of

a. Approximately how many all Australians (down from 11.6% in 2015).
carers are there in Australia?

representing 10.8% of all Australians (down from 11.6%

b. What percentage of the in 2015).
Australian population consist
of carers?

The average age of primary carers was 55 years

c. What is the average age of a compared with 48 years for other carers.
primary carer?

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 There were 235,300 young carers (under the age of
d. Approximately how many 25), down from 274,700 in 2015.
carers are there in Australia
who are under 25 years of
age?

3.5% of all Australians were primary carers

e. What percentage of carers are
primary carers?

Seven in ten (71.8%) primary carers were women.

f. How many women are primary
carers?

Over one-third (37.4%) of primary carers had disability,

g. How many carers live with twice the rate of non-carers (15.3%)
their own disability?

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 23.7%
h. What percentage of carers
have full-time employment?

3. Attitudes, stereotypes, false beliefs and myths associated with caring can be harmful. Identify
four that are commonly encountered by carers and the impact they can have. (30-50 words
each point)

Attitude, stereotype, false belief, or myth Impact on carers

Attitudes, Clients may not act well toward you if they

don't think you value them or their time.
Even worse, your clients are more likely
to treat you rudely or impatiently if you
exhibit these traits.

stereotypes The emotional, social, and physical well-being

of caregivers can be adversely affected
by caring stereotypes, underscoring the
significance of dispelling these myths
and raising public knowledge of the
experiences of those who provide care.

false beliefs Promoting awareness, education, and access

to reliable information and assistance
services is crucial. Giving caregivers the
chance to become knowledgeable about
the care recipient's condition and
practical caregiving techniques

myths In order to empower caregivers in their

caregiving journey, it is critical to dispel

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 myths, advance education and
knowledge about the reality of
caregiving, and offer support and tools.

4. Identify three common pathways into service settings for the person who requires care. (10-15
words each point)

1. Referral by Healthcare Professionals

2. Family or Caregiver Initiated Placement

3. Intervention in an Emergency or Crisis

5. Describe home and residential care service settings and the implications that they may have for
carers and family. (30-50 words)

Care Service Setting Description Implications for

Carers and Family

Home The provision of home -Greater Accountability

care services enables for Caregivers
the person to get
assistance with -Managing Other
everyday living Responsibilities While
activities while Providing Care
staying in
comfortable -Family members may
surroundings. experience a variety of

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 emotions when providing
care at home.

Residential Residential care services -For family members,

are offered in facilities
that are specifically
designed to satisfy
the needs of people
who need personal
care help, healthcare
services, and/or 24-
hour monitoring.
Examples of these
facilities are nursing
homes, assisted living
facilities, and
residential care
homes.
moving a loved one
into a residential care
facility can be a big
adjustment.
-In order to effectively
advocate for the
needs, interests, and
rights of their loved
ones, family members
must

6. Identify three rights, and two roles and responsibilities, for each of the following people involved
in a care relationship: (50-100 words)

Rights Roles and Responsibilities

Group

-Dignity and Respect .Individuals have a responsibility to

a. The person advocate for their own needs,
-Autonomy and Self-
rights, and interests and
Determination
contribute positively to their
-Privacy and communities and society as a
Confidentiality: whole

-Support and Assistance Family members and friends have a

b. Family responsibility to provide emotional
members and -Respect Boundaries and
support, empathy, and
friends Autonomy
encouragement and to assist their
-Inclusion and Belonging loved ones with practical needs

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 and responsibilities, such as
household tasks, childcare,
transportation, and financial
support, when necessary.

-Safe and Respectful In their interactions with clients and

c. Support worker Working Conditions coworkers, support workers have
an obligation to uphold
-Fair Compensation and
professional boundaries and
Benefits
confidentiality in addition to
-Advocacy and providing person-centered care.
Representation

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 7. Outline three negative impacts that the caring role can have on carers and family (20-30 words
for each impact).

1. Physical and emotional strain can negatively affect carers' quality of life, interpersonal
relationships, and mental health

2. Financial difficulties can make caregivers feel more stressed and anxious, which can
result in emotions of insecurity, uncertainty, and financial strain.

3. Social isolation can make caregivers feel even more alone, depressed, and emotionally
distressed, adding to their sense of helplessness and overwhelm.

8. Identify three examples of different family patterns and structures and describe the impact that
these family situations may have on a person receiving care. (50-75 words)

Family Pattern and Structure Impact on Person Receiving Care

Nuclear Family Both parents, as well as any present

siblings, may provide care and support to
the care receiver. Family members living
close to one another can help with
communication, emotional support, and
practical help with everyday tasks.
Single-Parent Family The care receiver in a single-parent
household could mostly depend on the lone
caregiver for emotional support, oversight,
and help with everyday duties.

Extended Family: The presence of several caregivers and

support networks, such as grandparents,
aunts, uncles, and cousins, may be
advantageous to the care recipient.

9. Answer the following questions about lifecycle transitions. (75-100 words)

Transitions in the life cycle are important events or turning

a. Explain the concept of points that people go through as they move through various
life cycle transitions. phases of life.

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b. List five types of
common transitions.
c. Identify four positive
impacts of lifecycle
transitions.
d. Identify four negative
impacts of lifecycle
transitions.
10. Answer the following questions about the person-centred approach to care. (75 -100 words)
a. Provide a definition of the
person-centred approach.
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Developmental Transitions
Educational Transitions
Career Transitions
Relational Transitions
Health-related Transitions
Personal Growth and Development
Increased Autonomy and Independence
Enhanced Social Connections and Support Networks
Personal Fulfillment and Life Satisfaction
Stress and Anxiety
Loss and Grief
Identity Crisis and Role Confusion
Disruption of Social Networks
A therapeutic and philosophical paradigm known as
the person-centered approach places a strong
emphasis on the significance of appreciating people
for who they are—their distinct experiences, beliefs,
and preferences, as well as their autonomy.
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 A therapy setting marked by empathy, unconditional
b. Identify the core principles of positive regard, genuineness, and respect for
the person-centred approach
client autonomy is produced by the fundamental
and explain how they ensure
ideas of the person-centered approach. With the
clients are able to maintain
their dignity and autonomy.
support of these values, clients can participate in
therapy with a sense of worth, understanding,
and empowerment to preserve their autonomy
and dignity.

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 11. Answer the following questions about the strengths-based approach to care. (75 -100 words)

Utilized in social work, psychology, education, and

a. Provide a definition of the
strengths-based approach.
healthcare, the strengths-based approach is a
viewpoint and technique that emphasizes recognizing
and utilizing a person's assets, skills, and talents in
order to foster development, resilience, and favorable
results. The strengths-based approach stresses
leveraging people's current assets, talents, and skills to
overcome obstacles and accomplish desired outcomes
rather than concentrating only on weaknesses, issues,
or pathology

The strengths-based approach's basic tenets

b. Identify the core principles of center on recognizing, utilizing, and strengthening
the strengths-based each person's unique assets, capabilities, and
approach. strengths in order to foster empowerment and
favorable results.

12. Answer the following questions about active support. (75 -100 words)

The person-centered approach of active support aims

a. Provide a definition of the
active support.
to maximize the independence, choice, and
engagement of people with disabilities in all facets of
everyday life. It is predicated on the idea that each
person has the right to a happy existence and the
freedom to choose meaningful choices for their own
activities and care.

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 Encouraging people with disabilities to be independent,
b. Identify the core principles of make their own decisions, and participate in society
active support.
is at the heart of active assistance. These tenets
direct caregivers in offering person-centered
assistance that improves people's well-being and
quality of life.

13. Outline four strategies that you can use to work positively with carers and family. (50 -60
words)

Effective Communication that maintains open, honest, and respectful communication

with carers and families. Listen actively to their concerns, preferences, and needs.

Empowerment and Support that povide emotional support and validation for carers'
experiences and challenges.
Planning for Collaborative Care: Establish clear roles, responsibilities, and expectations
for both care providers and carers/families
Maintenance of the care and information exchange: Share relevant information, updates,
and observations about the care recipient's condition

14. Answer the following questions about social and emotional wellbeing frameworks. (50 -75
words)

Social and emotional wellness frameworks offer a

a. Provide a definition of social
and emotional wellbeing
frameworks.
framework for comprehending, evaluating, and
addressing the intricate interactions between various
aspects that affect mental health and well-being.

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 The Aboriginal and Torres Strait Islander Social and
b. Identify two examples of social Emotional Wellbeing Framework
and emotional wellbeing
frameworks.

The Collaborative for Academic, Social, and Emotional

Learning (CASEL) Framework

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 15. Care providers, services and their workers must deliver quality care according to their
organisation’s policies, procedures, and duty of care requirements. List three policies and
procedures that would guide practice in regard to the support of carers and families and outline
the key points of these policies. (75 -100 words)

Policy and Procedure Key Points

Carer Support Policy and Procedure Ensures adherence to ethical and legal
obligations of informed consent, duty of
care to caregivers and their families, and
confidentiality.

Family Engagement Policy and Procedure
Duty of Care Policy and Procedure
Provides guidelines for addressing family
concerns, grievances, and conflicts in a
timely and respectful manner
Provides guidance on responding to
emergencies, crises, and challenging
situations involving carers and families

16. Identify four types of assistive technologies/aids that can be used for each of the following. (75
-100 words)

wheelchairs
a. Self-care
prosthetic limbs

hearing aids

reading glasses

grab bar or hand rail

b. Continence and hygiene
toilet arm support

bath transfer bench

height adjustable toilet

voice amplification systems

c. Communication
fluency assistance devices

communication boards

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 speech generating devices

slide sheets
d. Mobility and transferring
transfer belts

sliding boards

Ankle-foot orthotics

Braille Displays
e. Cognition and memory loss
Talking Calculators

Speech to Text Software

Visual Timers

audio induction (also called a hearing) loop

f. Vision and hearing
infrared system

personal amplified system

bluetooth systems

magnifiers
g. Daily living activities
talking devices such as a talking thermostat,

Braille displays

screen reading software

laptop
h. Recreation and leisure
ipad

headphone

game machine

Graphic Organizers and Mind Mapping Tools

i. Education and employment

Interactive Whiteboards

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 Speech Recognition Software

Ergonomic Keyboards and Mice

Home Modifications and Adaptive Equipment

j. Home and other environments

Medication Management Systems

Communication Devices

Assistive Listening Devices (ALDs)

Adaptive Utensils:
k. Eating and drinking

Dining Aids and Assistive Tableware

Feeding Assistance Devices

Swallowing Aids

Pressure Redistribution Mattresses and

l. Pressure area management Cushions

Specialized Support Surfaces

Positioning Aids and Devices

Pressure Monitoring Systems

Remote Monitoring Systems

m. Carer support

Personal Care Aids and Transfer Equipment

Respite Care Services and Resources

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 Communication and Information Management
Tools

17. Explain the role of assistive technologies and their benefits in supporting carers, families and
the person receiving support. (100 -150 words)

-deciding which assistive technology

Role of Assistive Technology
gadgets to use, creating, fitting, altering,
applying, applying, maintaining, repairing,
or replacing
-coordinating and using other therapies,
interventions, or services with assistive
technology devices, such as those
associated with existing education and
rehabilitation plans and programs

Benefits of Assistive Technology Assistive technology offers numerous

benefits to individuals with disabilities,
enhancing their quality of life,
independence, and inclusion in various
aspects of society

18. Outline three risks related to changes in a care relationship. Include in your answer reference to
the potential physical and psychological harm to the carer, family and the person receiving care,
strategies for reducing risk and risk assessment tools you could use. (75 -100 words)

Physical and Risk Assessment

Risk Strategy for Reducing Risk
Psychological Harm Tool

Personal risk -Overwhelm and A balanced and helpful -Risk Matrix

assessment Stress method to assessing -Risk Register
-Psychosomatic potential risks and
Symptoms vulnerabilities must be
promoted in order to
-Anxiety and Fear
lower the risk associated
-Impact on Mental
with personal risk
Health
assessment.
Environmental risk -Exposure to Through the application -Hazard
Hazardous of these measures, Identification
Substances people and communities

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 -Injuries and can lessen their -Risk
Accidents susceptibility to Management
-Loss of Sense of environmental risks,
Place and Identity increase their ability to
withstand
environmental dangers,
behavior risk -Increased Risk of These techniques can -Standardized
assessment Accidents and be used to perform Assessment
Injuries behavior risk Instruments
-Impact on Physical assessment procedures -Risk
Health in a way that reduces Assessment
-Increased Anxiety possible dangers, Scales and
and Stress encourages personal Checklists
autonomy and well-
being, and fosters
constructive behavior
change and progress.

19. Outline the legal and ethical requirements applied in an organisation and individual practice
relating to: (100 -150 words)

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 Privacy principles form the core of the private sector
provisions of privacy legislation. These principles regulate
a. Privacy and confidentiality
the
handling of personal information by the Australian
government agencies and some private sector
organisations. They set the
minimum standards for privacy that organisations must
meet.

Disclosure standards are subject to change based on the

b. Disclosure industry, jurisdiction, and particular circumstances.
Nonetheless, the following provides a broad summary
of the rules and guidelines frequently utilized in both
corporate and personal behaviors

In addition to reducing legal risks and preserving

c. Discrimination corporate principles, following these moral and legal
obligations is essential to creating a work
environment that supports diversity, inclusion, and
equal opportunity for all people.

Maintaining professional standards, encouraging

d. Work role boundaries
including responsibilities
and limitations
organizational integrity, and guaranteeing
responsibility in both corporate and individual
activities all depend on adherence to these legal and
ethical obligations.

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 Assessment Task 1: Assessor Checklist
Outcome

Assessment Activity Satisfactory Not Yet Satisfactory Comments

Question 1 ☐ ☐

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Question 4 ☐ ☐

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Question 9 ☐ ☐

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Question 11 ☐ ☐

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Question 13 ☐ ☐

Question 14 ☐ ☐

Question 15 ☐ ☐

Question 16 ☐ ☐

Question 17 ☐ ☐

Question 18 ☐ ☐

Question 19 ☐ ☐

Overall Outcome: ☐ ☐

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