Team Member Induction Day

Team Member
Induction Day Guide

Successful Starts Team Member Induction Day
Table of Contents
Team member induction ................................................................................................ 2

Getting to know Coles .................................................................................................... 5
How we work ................................................................................................................... 7
Living Service ................................................................................................................. 16
Know your stuff .............................................................................................................. 18
What’s next for team members? ................................................................................. 19
Policies ........................................................................................................................... 21
Created/updated File location

Version Date Revision description
by
V0.1 12/09/17 Draft version Tania Dunn SharePoint
V1.0 01/07/18 Initial version – pre pilot Tania Dunn SharePoint
V1.1 17/07/18 Updated version – post pilot Tania Dunn SharePoint
V1.2 15/08/18 Updated version – new structure and LEaD Tania Dunn SharePoint
Updated version –pre-day one recap & SharePoint

V1.3 07/09/18 Tania Dunn
mycoles
V1.4 27/11/18 Updated for Coles Own brand change Tania Dunn SharePoint
V1.5 10/12/19 Updated with changes to Store Tour Tennyson Collins SharePoint
V1.6 13/03/20 Updated with changes to policy summary Louise Clover SharePoint
V1.7 12/11/21 Updates to structure, values, Learning Hub Ashlee Milverton SharePoint
V1.8 14/12/21 Formatting updates Louise Clover SharePoint
Update to strategy and Learning Hub SharePoint

V1.9 19/10/22 Tanja Ubi
screenshots
V2.0 3/1/2023 Mythanks, MS Teams and Mind Your Health Tanja Ubi SharePoint
V2.1 16/1/2023 Added Accessibility support note Tanja Ubi SharePoint
Disclaimer
©Coles Learning and Development. All rights reserved. No part of this work may be reproduced, stored in a retrieval
system, transcribed in any form or by any means, including but not limited to electronic, mechanical, photocopying,
recording or other means, without prior written permission.
First Issued: June / 2018 Page 1 of 23

Current Version: January / 2023 / V2.1
Ref: Team Member Induction Day Guide
Team Member Induction

Welcome to the team
Induction day is about meeting the team, becoming familiar with the
store and understanding the ways of working at Coles. You will also get
to learn about essential workplace information to ensure you are ready
for your First Shift.
This is an important day for you so don’t worry if you are nervous, that’s normal, just remember,
you are not alone and will be supported by the Induction team and other team members along
the way.
This guide is yours to keep, so make notes if you think it will help you to remember important
information.
Accessibility Support
If you require any adjustments or support to complete your induction, please advise
your line manager at your earliest opportunity.
Induction day objectives

The aim of the Induction day is to learn about:
• Coles, your store and your team

• how we work and are making life easier for our customers and teams
• how we stay connected and access information
• the great team member benefits
• your roster, uniform and payroll essentials
• the way we deliver great service
• what’s ahead for you in your role.
Understanding the induction stages for team members
The team member induction is a learning and development journey that all new team members
will experience. The Manager Induction does not follow the team member journey. New
Managers will learn about their training journey in their Manager Training Plan.

Your learning experience
During your induction you will participate in various innovative and practical learning
experiences.
Online learning
Access the Learning Hub for online learning modules and videos.
Guided learning
You will have discussions about policies and Safe Work Practices, as well as
demonstrations of tasks related to your role.
On-the-job learning (side-by-side)
You will learn and work side-by-side with a buddy, Department Manager or
experienced team member with supervised guidance and support.
On-the-job learning (self-led)
You will learn and work independently nearby to a buddy, Department
Manager or experienced team member with guidance support.
Safety and learning
Throughout your induction you will be provided with training and access to information
underpinned by our operating standards, Safe Work Practices (SWPs) and policies.
At Coles we are committed to ensuring all team members

know how to do their job safely.
Safety requirements are embedded throughout all stages

of your induction to help eliminate workplace injuries and
incidents.
We want to ensure you go home safely to family and

friends every day.

Recap your Welcome & We Care learning
Let’s recap on what was covered in the Welcome & We Care modules.
*If not yet complete, you must complete these within Week One
Welcome to Coles
Welcome to Supermarkets
Workplace Behaviour
Protecting Customer Confidence
Introduction to Health, Safety and Wellbeing
Introduction to Food Safety

Getting to know Coles

Operational structure
Your store is part of a large operational structure that is nation wide, shown in this diagram.
Ask for your store number, this is important to know so you can clock on and off for your shifts.
My store number:
My store
Role Name
Store Manager
Store Support Manager
Duty Manager
Bakery Manager
Customer Service Manager
Deli Manager
Fresh Produce Manager
Grocery / Dairy Manager
Online Manager
Office in Charge
Coles Services Team Leader
Fire Warden

Our customers
• Tell Coles is one of Australia’s largest customer feedback programs.

• Coles receives around 24,000 surveys each week, with customers ‘telling us how it is’ on the
shop floor and what we can do to improve.
• The feedback is used to inform decision making both at store and business level.
Brands Exclusive to Coles

Are you familiar with the brands exclusive to Coles?
Our customers are our focus, and we work hard to deliver products that provide the best quality
and best value solutions. With a variety of brands to help you shop for any occasion, we strive to
help Aussies live healthier and happier lives. Discover our exclusive brands today.
Furthermore, we are committed to healthier eating by reducing salt, sugar and

fats in our Coles owned brands.

How we work
Our vision
To become the most trusted retailer in Australia and grow long-
term shareholder value. We have millions of mum and dad
shareholders and that’s why it’s important that we focus
on long-term shareholder value. Our ambitious goal is to
become the most trusted retailer in Australia and this
means we are seen as reliable and responsible, and
delivering on our purpose.
Our purpose and strategy
Our purpose is to ‘sustainably help all Australians lead healthier

happier lives’. This is why we exist. We have an important role to play
to sustainably feed all Australians. From food waste to a sustainable
food chain, we want to be sure we’re here in another 100 years,
creating jobs, supporting our suppliers and making a positive
difference in our local communities.
Through best value food and drink solutions to make

lives easier. This means being customer obsessed, where we know our
customers better than anyone else. We will take the stress out of ‘what’s
for dinner tonight’ by tailoring our offer with trusted value, inspiring Own
Brand products, healthier options and anytime, anywhere shopping.
Through efficiency and pace of change. Will enable us to invest in

the areas that matter for our customers. The retail world is rapidly
changing. To keep pace, we will be creating agile ways of working
to deliver change faster and more efficiently. We will be technology-
led across our stores and supply chain to ensure we make lives easier
for our customers and teams.
With our team members, suppliers and communities. To help make a

positive difference for all Australians. We will continue to build a great
place to work, where we are better together through diversity, and
have wellbeing and safety in our DNA.

LEaD
At Coles we have a clear approach for how we
work together and use our LEaD framework to
guide the way we go about our work.
Look ahead - Know your stuff; have a plan; explain

the why.
Energise everyone - Build it together; empower

and support; celebrate progress.
Deliver with pride - Own it; stay the course; have

fun with it.
Our values
Our values are embodied in our LEaD behaviours and guide the day-to-day decisions and
actions of all team members, shaping the way we work together to get things done.
Customer obsession- we constantly seek to better

understand our diverse customers.
Passion and pace- enthusiasm, energy and

responding at pace is us at our best.
Responsibility- we always strive to do the right

thing, reduce waste and take accountability for
our actions.
Health and happiness- we believe caring about our

team members helps them do a great job in caring
for our customers, suppliers and the community.

Inclusion & Diversity

At Coles, we welcome all team members and customers and work to ensure that everyone feels
like they belong here.
Our Inclusion & Diversity programs are Better Together and Supporting Working Families.
Better Together
We’re committed to building a safe and supportive working environment for all team members,
regardless of age, disability, race, gender identity, sexual orientation, ethnicity or background.
Our Better Together pillars are:
• Accessibility – Improving the accessibility of our stores, sites and workplaces for team
members and customers with disability.
• Belonging - Foster an open and welcoming culture where everyone feels valued and are
empowered to balance their work and like commitments.
• Gender Equality – Empowering all team members to access and enjoy the same
opportunities to build great careers at Coles, regardless of gender.
• Indigenous Engagement – Creating opportunities, raising awareness, sharing stories, and
strengthening relationships with our Indigenous team members and communities.
• Pride at Coles – To create and maintain an inclusive culture in which the LGBTQI+
community feel they can be their authentic selves and have a safe place to work.
Supporting Working Families

Coles knows that creating a flexible working environment for people to balance their work and
life goals is critical to our ongoing success as a business. We have a range of policies and benefits
available to support.
Find out more about Inclusion & Diversity at Coles at www.mycoles.com.au > myteam

mycoles
Your mycoles card
All team members receive a mycoles card. Your mycoles card gives you 5% discount when you
shop at Coles, Coles Express, Liquorland, Vintage Cellars and First Choice.
Your card is sent out after you start and there can be a short wait with
processing the high volumes of cards, don’t’ worry, you manager will
let you know when it arrives.
Remember, there is a standard waiting period of 3 months for all casual
team members before their mycoles card arrives.
mycoles team member portal

mycoles enables all team members to stay connected with everything at Coles. It is mobile friendly
and accessible from all devices anytime, anywhere via mobile, tablet or PC.
In your own time why don’t you view your profile and add a photo of yourself.
On the mycoles home page, use the myquicklinks icons to access important destinations
and information directly e.g. your payslips on myhub:
Use the menu bar at the top of the homepage to explore the site:
• mycompany: our history, vision, news and information about our polices.
• myteam: information about you team including leave, org charts, and recognition
• mywork: your payslips, rosters, roster choices and uniforms.
• mydevelopment: your tools, guidance and support to build a great career at Coles.
• mybenefits: team member discounts, hot deals, competitions and ways to save heaps.
• mysupport: access to information services across a wide range of areas.
• mychat: a place to share your thoughts, celebrations, photos and tips with the team

Learning Hub
Learning Hub is your home for learning at Coles and can be accessed from any device. All you
need is internet access and your mycoles login details. There are online modules, videos,
articles, and other helpful resources.
Learning content is grouped as follows:
Coles Group (Enterprise-Wide

Learning): Covers topics such as
Governance, Compliance, Safety
and Workplace Behaviour for all
team members at Coles Group.
You’ll find all your Enterprise-Wide
Required Learning here.
Brand: This brand specific content

will show you how your store, site or
function operates.
Role: Tailored to your specific role,

you’ll learn the skills you need for
everyday tasks.
Leadership: For all team members, it

includes everything from our LEaD
behaviours to content that will help
you develop the skills to lead now
and into the future.
Each grouping includes required learning which

must be completed by the due date and
recommended learning for those keen to explore
more in their own time.
The tiles show the completion percentage of your

required learning so it’s easy to understand your
progress. New content drops monthly so be sure to
check in regularly to keep completions at 100%!
My Calendar is a quick way to keep track of your

upcoming learning activities.
You can learn more about our Great Place to Work

& Learn Strategies on the About Us tab.
To access Learning Hub anytime, anywhere, download the App! Simply

scan the QR code below, log into the Learning Hub and follow the
prompts under Featured Learning.

Recognise your team members with

Giving recognition is a powerful way of acknowledging and appreciating the efforts of our team
members. Importantly, it is key in making Coles a great place to work.
At Coles, recognition is brought to life through our digital recognition platform.
How does it work?
```````````````` offers you the opportunity to give and receive recognition through four key programs:
Tip! After you've set up mythanks, use the mycoles quicklink tile to automatically
sign in each time you want to use mythanks. This saves you time - if you access via
the app directly, you'll need to enter your login details each visit.
For more information and to access our support resources, head to mycoles > mywork > Recognition
myhub
Through myhub, team members can view and update personal details,
access development materials, find information about themselves and
their team, view payslips, apply for new jobs at Coles and much more.
There are also myhub related resources on different pages under mycoles > myteam to help you
with activities you may need to complete in myhub.

Stay connected with Microsoft Teams!

Staying connected has never been more important at Coles. That’s why we invite
all our Supermarkets team members to join us on Microsoft Teams.
The platform allows you to:

✓ Connect instantly and directly with other team members
✓ Access Coles news and Hot Deals at your fingertips
✓ Keep informed about store events and key updates
✓ Post, like, comment and engage with your fellow team members on
Yammer
Key features on the app include Chat, Store Channels, Yammer updates and a
Home Dashboard.
To get started
Download the Microsoft Teams app by scanning the QR code.
Sign into the Teams app using your mycoles username with
@coles.com.au at the end (e.g., if your mycoles username is jsmith1, your
Teams username will be jsmith1@coles.com.au). Your password is the
same as your mycoles password.
Note: if you have previously used Teams for Coles (i.e., remote access during COVID), please click ‘Add a
new work or school account’ and use the above login instructions.
Team member purchases

All team members are required to present their receipt and purchased items to the Customer Service
Manager or Supervisor for a Team Member Purchases Check Seal. This is applied as proof of purchase
for all items either purchased in store or brought in from another retailer.
Refer to the Store-use items & team member purchases policy statement in the Appendix section of
this guide or in full on mycoles.

Supporting team members to lead happier

and healthier lives.
At Coles, we want to create an open and caring culture where every team member can feel
safe and supported to discuss issues relating to mental health and wellbeing.
The Mind Your Health program is here to support and encourage our team members to
actively participate in activities that have a positive impact on their health and wellbeing.
The program consists of three key focus areas:
1. I AM SEEN - I will seek help when I need it

2. I AM HEARD - I will have supportive conversations with my team
3. I MATTER - I will look after myself and my family
To help you create a mentally healthy self, our 5 Mind Your Health enablers introduce five
simple and effective ways to improve your psychological and emotional health.
To explore the Mind Your Health enablers, head to: mycoles > mysupport > Mind Your Health
To learn more about the Mind Your Health program and the resources available at
Coles, visit the Learning Hub and complete the Mind Your Health learning series.
Employee Assistance Program

The Employee Assistance Program (EAP) is a confidential support service available to all
Coles team members and their immediate family members. When using the Employee
Assistance Program, you can speak with a qualified counsellor specifically selected to best
support your needs.

Team member conditions

The mywork section on mycoles provides access to information about your conditions.
Rosters Notes
How do I see my roster?
How do I submit my roster choices?
How do I sign on and off for a shift?
What do I do when running late or absent?
When do I have a break during my shift?
Uniform Y/N Uniform Y/N

Have I ordered my shirts? Do I need a hat, apron or gloves?
Do I have the correct shoes / footwear? Do I have a name badge?
Payroll Notes
What is my clock on number?
When do I clock on and off?
When do I get paid?
Do I understand what information will appear on my payslip?
Have I completed the superannuation forms?
Enterprise agreements – do I know where to find this information?
Have I completed my Tax File Number (TFN) declaration?
Health, Safety & Wellbeing Notes

Who do I contact when I am sick and can’t make a shift?
What do I do if I injure myself at work?
Who are Our Care Passionately Team and Safety contacts?
myhub Notes
How do I update my bank details?
Where do I find my payslips?
How do I update my personal details?
How do I request time off?

Living Service
Living service is the way that we work together to deliver value to our customers every day,
the Australian way.
We work as one team to highlight our great value, range and quality – engaging and inspiring
our customer with meal ideas and helpful advice.
Delivering great service builds customer loyalty and satisfaction and is rewarding for our team.
Great service leads to sales and business growth.
Total loss
Markdowns, waste and stock loss = Total loss
• Markdowns are items that a team member has manually reduced in price.
• Waste is items that are thrown in the bin because they were unsaleable.
• Stock loss are items that haven’t been sold, but have left our stores.
Coles recognises that markdowns and waste are a cost of doing business, but these
costs can be controlled at the store level.
Everyone who works at Coles has a responsibility to protect our assets and profits. Every
dollar that we lose in loss is a dollar that could have been reinvested elsewhere.

Team dress standards

In order to provide the best customer experience, it’s important that team
members have high standards of professional appearance and personal
hygiene when at work or work related events.
A team member who does not meet the personal presentation standards may
not be allowed to start work.
Our Team Dress Policy outlines your responsibilities which include:
• Team members are to be cleanly shaven or have a neatly trimmed beard / moustache.
• Hair should be presented neatly and team members with hair longer than shoulder
length are required to have their hair tied back. Team members, visitors and contractors
working, visiting or entering a Fresh Department (excluding retail-ready meat and
proprietary bread) must wear protective headwear in line with the Protective Clothing –
Hats Hairnets and Sleeve Protectors Policy.
• Makeup, nail polish, jewellery and body piercing should be kept to a minimum and
should follow all safety policies.
• Team members must wear Personal Protective Equipment (PPE) to meet operational
requirements and comply with relevant Safe Work Practices.
• Except for when travelling to and from work, Coles branded clothing garments should not
be worn outside of work time.
• To ensure secure destruction of Coles branded clothing garments and to keep these
garments out of landfill, team members (including those exiting the business) should
return their old branded garments for recycling (as detailed).
• Team members who identify as transgender, gender diverse, non-binary or another
gender identity are free to dress, within the uniform guidelines, in a manner that affirms
their gender identity.
Ensure you read the full Team Dress Policy on mycoles.

Know your stuff

My store tour
Every supermarket is different so make a note of
where these important areas are located in your store.
Shop floor Back of store areas

Checkouts Time Clock (start & end of each shift)
Assisted Checkouts Store Manager’s office
Express Checkouts Office In Charge (OIC) office
Customer Service Desk Team Room
Grocery department Locker Room / Bathrooms / First Aid
Bakery department Safety Noticeboard
Fresh Produce department Emergency Evacuation plan
Online Department Stock room
Deli department Prep room
Red Route Cool room / Freezer
Public Address (PA) system locations Receiving bay
Waste area / Compactor / Bale press
Coles Services area
Emergency Assembly area

What’s next for team members?

Team member’s First Shift
During your First Shift you will work side-by-side with your Buddy or an experienced
team member to learn about the fundamental tasks relevant to your role. You will
become familiar with the Safe Work Practices (SWPs), operating standards and
policies to ensure you are set up for success.
The aim of your First Shift is to provide you with the opportunity to:
• observe and gradually have a go
• develop a stronger understanding of your department and role
• access to essential information and become confident in your role.
Refer to your First Shift Training Plan to find out more about your role and what you
will learn.
Team member’s Next Shifts

During your Next Shifts stage you will work with confidence and learn about more
complex tasks relevant to your role. Learning is self-led working close by to a Buddy
and/or other experienced team members.
The aim of your Next Shifts is to provide you with the opportunity to:
• learn more complex tasks
• work independently and with confidence
• use your department’s operating standards when working.
Refer to your Next Shifts Training Plan to find out more about your role and what you
will learn.
Your ongoing learning

Over time you will be able to learn more about your department and store. When the time is right
discuss your ongoing learning opportunities with your manager.
Refer to your Next Shifts Training Plan to find out more about your ongoing learning.

Have you…
Received your First Shift Training Plan from your Induction Champion? Yes / No
Received your Next Shifts Training Plan from your Induction Champion? Yes / No
Completed your My Induction Day checklist? Yes / No
You should not commence your First Shift unless you say yes to all these questions.
Don’t forget to…
Use your First Shift Training Plan on your first shift.
• Access the Learning Hub / Successful Starts supermarket page to update your First
Shift checklist, sign-off and Operating Standards.
Use your Next Shifts Training Plan on your next shifts.
• Access the Learning Hub / Successful Starts supermarket page to update your Next
Shifts checklist.

Policies
Coles Group policies
Full policy details are available on mycoles. Talk to your line manager if you have any queries.
Confidentiality
All company information is confidential unless it has been authorised for public release or is
publicly available. This means team members must not discuss company information with
anyone outside of Coles, unless it has been released to the public or approval has been given
by senior management. Where a third party requests information, team members should consult
their General Manager or Director to see if disclosure is appropriate.
Privacy
At Coles, we respect the privacy of the personal information in our care. As a team member,
you will be exposed to information about individuals that is personal in nature. When we’re
talking about privacy at Coles, we mean the personal information of individuals who we may
interact with at work. This includes customers, team members, suppliers, business partners and
other individuals we may engage with in your functional role within Coles. Privacy is
important because it builds trust between Coles and those individuals, facilitates good
working relationships, and ensures compliance with our obligations under privacy laws –
commitments outlined in our Coles group company Privacy Policy
[www.coles.com.au/privacy].
Coles operates within a competitive retail environment. If Coles becomes known for not
looking after personal information, our customers may choose to shop with other retailers, or
choose not to apply for additional Coles products and services like Coles credit cards,
insurance or personal loans. If you are in doubt on how to collect, use, disclose, store and
handle personal information, please contact your manager and Privacy Compliance team
for guidance (complianceprivacy@coles.com.au).
Electronic communications
When using Coles Electronic Communication Systems you must not access, download, store or
forward inappropriate content or content that does not relate directly to your position function.
When using Coles’ systems you must not intentionally do anything to compromise the integrity,
security and efficiency of our internal systems and information.
You must also ensure you do not reveal your password to any person or leave your desktop
screen unlocked when unattended. You must not allow unauthorised third parties including
family members access to, or use of Coles devices, network or systems.
Gift and events

Coles has a no gifts and entertainment policy to ensure that we are behaving in an ethical
manner. This means you should not be accepting gifts or entertainment from third parties
including supplier representatives.

Media and social media

Team members are not authorised to speak with media and must direct all queries to Corporate
Affairs.
When using social media (such as Facebook, Instagram, Snapchat, Twitter or YouTube) it's
important that you are mindful of your association with Coles. This also applies to professional
networking forums, such as LinkedIn, or other online public forums and blogs. Ensure your profile
and related content is in line with our Code of Conduct and consistent with how you wish to
present yourself to colleagues and customers.
Prior to accepting any invitation to speak at a conference or external event, team members
must first seek approval from both their Line Manager and Corporate Affairs.
Whistle-blower
Coles encourages the reporting of any suspected unethical, illegal, fraudulent or undesirable
conduct, or any breach of the Coles Code. Coles will ensure that any team member,
contractor, supplier or third party who makes a report shall do so without fear of intimidation,
disadvantage or reprisal.
Appropriate Workplace Behaviour

Coles believes that everyone has a right to enjoy a workplace free from discrimination,
vilification, bullying, harassment, sexual harassment and victimisation. This behaviour is
not tolerated by Coles and is also unlawful.
Store policies
Full policy details are available on mycoles. Talk to your line manager if you have any queries.
Alcohol and other drugs

Team members must not be impaired by alcohol or drugs while on company business and must
not possess or consume:
alcohol (without obtaining prior management consent)
illegal drugs or substances.
Assisting our customers:

At Coles, we are committed to ensuring the best customer experience for all of our customers.
Some of our customers may need additional assistance while in our stores, such as a customer
with a pram, an elderly customer or a customer with a disability. Keep an eye out for customers
who may need assistance while shopping, for example, a customer:
• straining to reach a product on a high shelf.
• with a pram trying to juggle a basket.
• having difficulty reading a ticket.
• in a wheelchair trying to reach a high product.

Locker inspections
Lockers are provided for team members to secure their possessions. Locker inspections are
performed to check cleanliness and overall condition.
Red and grey vouchers and rainchecks

To help our team deliver the best customer experience, two customer vouchers are available.
Grey vouchers are to be carried by all team members at all times. They can be used as a
substitute for an out-of-stock item, where a product is out of range/deleted, when price
matching with a competitor or when you need to offer a raincheck for advertised lines that are
unavailable.
Red vouchers are carried by the Store Manager, Store Support Manager and Department
Managers.
Store-use items & team member purchases

Team member items are items that have been purchased at the store or items brought into the
store from another retailer. Team members need to present their receipt and purchased items to
the Customer Service Manager or Supervisor for a Team Member Purchase Check Seal to be
applied as proof of purchase for all items either purchased in store or brought in from another
retailer.
Suspected shoplifters
If a team member witnesses suspicious behaviour, they should notify the Store Manager or
Manager on Duty and continual sight of the customer should be maintained until the point of
purchase. If the customer moves beyond the point of purchase with goods that are believed to
not have been paid for, the Manager on Duty can politely request to check their bag and view
their receipt for proof of purchase. Never follow a customer outside the store.
Team dress
In order to provide the best customer experience, it’s important that team members have high
standards of professional appearance and personal hygiene when at work or work related
events.
A team member who does not meet the personal presentation standards may not be allowed
to start work.


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Team Member

Induction Day Guide

Team member induction ................................................................................................ 2

Created/updated File location

V0.1 12/09/17 Draft version Tania Dunn SharePoint

V1.0 01/07/18 Initial version – pre pilot Tania Dunn SharePoint

V1.1 17/07/18 Updated version – post pilot Tania Dunn SharePoint

Updated version –pre-day one recap & SharePoint

V1.8 14/12/21 Formatting updates Louise Clover SharePoint

Update to strategy and Learning Hub SharePoint

V2.1 16/1/2023 Added Accessibility support note Tanja Ubi SharePoint

First Issued: June / 2018 Page 1 of 23

Team Member Induction

Induction day objectives

• Coles, your store and your team

Understanding the induction stages for team members

First Issued: June / 2018 Page 2 of 23

Your learning experience

Safety and learning

At Coles we are committed to ensuring all team members

Safety requirements are embedded throughout all stages

We want to ensure you go home safely to family and

First Issued: June / 2018 Page 3 of 23

Recap your Welcome & We Care learning

Protecting Customer Confidence

Introduction to Health, Safety and Wellbeing

Introduction to Food Safety

First Issued: June / 2018 Page 4 of 23

Getting to know Coles

Store Support Manager

Customer Service Manager

Fresh Produce Manager

Grocery / Dairy Manager

Coles Services Team Leader

First Issued: June / 2018 Page 5 of 23

• Tell Coles is one of Australia’s largest customer feedback programs.

Brands Exclusive to Coles

Furthermore, we are committed to healthier eating by reducing salt, sugar and

First Issued: June / 2018 Page 6 of 23

Our purpose and strategy

Our purpose is to ‘sustainably help all Australians lead healthier

Through best value food and drink solutions to make

Through efficiency and pace of change. Will enable us to invest in

With our team members, suppliers and communities. To help make a

First Issued: June / 2018 Page 7 of 23

Look ahead - Know your stuff; have a plan; explain

Energise everyone - Build it together; empower

Deliver with pride - Own it; stay the course; have

Customer obsession- we constantly seek to better

Passion and pace- enthusiasm, energy and

Responsibility- we always strive to do the right

Health and happiness- we believe caring about our

First Issued: June / 2018 Page 8 of 23

Inclusion & Diversity

Supporting Working Families

First Issued: June / 2018 Page 9 of 23

mycoles team member portal

First Issued: June / 2018 Page 10 of 23

Learning content is grouped as follows:

Coles Group (Enterprise-Wide

Brand: This brand specific content

Role: Tailored to your specific role,

Leadership: For all team members, it

Each grouping includes required learning which