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Cognitive Systems
Engineering
The Future for a Changing World
EXPERTISE: RESEARCH AND APPLICATIONS
Robert R. Hoffman, K. Anders Ericsson, Gary Klein,
Michael McNeese, Eduardo Salas, Sabine Sonnentag, Frank Durso,
Emilie Roth, Nancy J. Cooke, Dean K. Simonton
Series Editors
Edited by
Philip J. Smith
Robert R. Hoffman
CRC Press
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have
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for identification and explanation without intent to infringe.
What is really new about CSE that sets it apart from the specializations and focus
areas that came before? Task analysis was always “cognitive,” in that it recognized
the importance of cognitive processes in the conduct of tasks, even ones that were
ostensibly mostly physical (see Hoffman and Militello 2008). Human factors, as it
emerged in industrial psychology toward the end of World War I and matured during
World War II, was always about human–machine integration. Then came the com-
puter and the concepts of cybernetics. These were game changers and, as they
changed the work, they changed the scientific study of work. And as work became
progressively more and more cognition-dependent, systems engineering had to
become progressively more and more cognition-focused.
CSE considers the creation of complex macrocognitive work systems. The con-
tributions of Woods are ideas and methods for dealing with the complexity, just as
important as the early notions of cybernetics, control theory, and information theory
were for the World War II-era work in human factors.
David D. Woods received his BA (1974) at Canisius College and his MS (1977)
and PhD (1979) at Purdue University. He was a senior engineer at the Westinghouse
Research and Development Center from 1979 to 1988. He has been on the faculty at
The Ohio State University since 1988.
David is past president of the Resilience Engineering Association, past president
and a fellow of the Human Factors and Ergonomic Society, and a fellow of the
Association for Psychological Science and the American Psychological Association.
He has been the recipient of the Westinghouse Engineering Achievement Award
(1984), a co-recipient of the Ely Award for best paper in the journal Human Factors
(1994), and the recipient of the following: the Laurels Award from Aviation Week and
Space Technology (1995) for research on the human factors of highly automated
cockpits, the Jack Kraft Innovators Award from the Human Factors and Ergonomics
Society (2002) for advancing Cognitive Engineering and its application to safer
systems (2002), an IBM Faculty Award (2005), the best paper award at the 5th
International Conference on Information Systems for Crisis Response and Manage-
ment (ISCRAM 2008), a Google Faculty Award (2008), and the Jimmy Doolittle
Fellow Award for Research on Human Performance, Air Force Association, Central
Florida Chapter (2012).
David has investigated accidents in nuclear power, aviation, space, and anesthe-
siology, and was an advisor to the Columbia Accident Investigation Board. He has
served on National Academy of Science and other advisory committees including
Aerospace Research Needs (2003), Engineering the Delivery of Health Care (2005),
and Dependable Software (2006). He has testified to the U.S. Congress on Safety at
NASA and on Election Reform. He has worked extensively at the intersection of
engineering and health care as a board member of the National Patient Safety
Foundation (1996–2002) and as associate director of the Midwest Center for Inquiry
on Patient Safety of the Veterans Health Administration. He is co-author of Behind
Human Error (2010), A Tale of Two Stories: Contrasting Views of Patient Safety
(1998), Joint Cognitive Systems: Foundations of Cognitive Systems Engineering
(2005), and Joint Cognitive Systems: Patterns in Cognitive Systems Engineering (2006).
His chapter in this volume retraces his career path, and thus, in this dedication, we
focus on the honoris causa for this book. Woods’ impact on human factors, cognitive
systems engineering, and engineering broadly has been profound. Everyone who has
met him and who has heard his presentations, or has read his works, has been affected,
often to the core of their beliefs and premises about the science of cognitive systems.
For ourselves as editors of this volume, we continue to consider ourselves students of
David whose work has benefited immeasurably from David’s touch. Beginning with
impactful achievements such as those involved in display and workstation design for
the nuclear industry, and continuing with recent innovative concepts of the resilience
and adaptivity of cognitive work systems, David has provided a legacy of ideas,
methods, and students.
David’s manner of thought and expression is notorious. Indeed, his friends
compiled a “Daveish Dictionary” of mind-bending expressions. Daveish expressions
include the following: Negotiate trade-offs in domains of complexity, collaborative
envisioning exercise, shortfall in coordinative mechanisms, breaking the tyranny of
the 2d screen, dynamic trajectories between intertwined processes, anticipatory dis-
plays, performing at the edges of the competence envelope, placing human actors in
the field of practice, change triggers processes of expansive adaptation and trans-
formation, multiple parties and interests as moments of private cognition punctuate
flows of interaction and coordination, context gap complementary vector, escalating
demands as situations cascade, projecting trajectories and side effects from courses of
action, degrees of commitment ahead of a rolling horizon, and extending human
perception over wider ranges and scopes. These are of course taken out of context.
But even in context, Daveisms bend one’s mind. And they are not just butter-thick
wordplay. They spread across serious concepts and important issues. Anyone who
encounters a Daveism and does not grok it is well advised to think until they do.
David’s reach never exceeds his grasp. Spanning industrial and utilities safety,
patient safety and health care, teamwork analysis, human–robot coordination, avi-
ation human factors, space mission operations, and other venues as well, David’s
work is never, ever that of the dilettante who has spread too thin. David always
spreads it on thick. And we love him. We are better scientists because of him, and
better people as well.
REFERENCES
Cook, R.I., Woods, D.D. and Miller, C. (1998). A Tale of Two Stories: Contrasting Views on
Patient Safety. Chicago IL: National Patient Safety Foundation.
Hoffman, R.R. and Militello, L.G. (2008). Perspectives on Cognitive Task Analysis: Historical
Origins and Modern Communities of Practice. Boca Raton, FL: CRC Press/Taylor &
Francis.
Hollnagel, E. and Woods, D.D. (2005). Joint Cognitive Systems: Foundations of Cognitive
Systems Engineering. Boca Raton, FL: Taylor & Francis.
Woods, D.D., Dekker, S.W.A., Cook, R.I., Johannesen, L.L. and Sarter, N.B. (2010). Behind
Human Error (2nd Edition). Aldershot, UK: Ashgate.
Woods, D.D. and Hollnagel, E. (2006). Joint Cognitive Systems: Patterns in Cognitive Systems
Engineering. Boca Raton, FL: Taylor & Francis.
Woods, D.D., Patterson, E.S. and Cook, R.I. (2007). Behind human error: Taming complexity
to improve patient safety. In P. Carayon (Ed.), Handbook of Human Factors and
Ergonomics in Health Care and Human Safety. Boca Raton, FL: CRC Press/Taylor &
Francis.
http://taylorandfrancis.com
Contents
ix
x Contents
Part 4 Integration
xiii
xiv List of Figures
Figure 15.1 A portion of the Task Network used in RPA illustrating the
actions expected to be taken (with branching alternatives) upon
encountering a hostile enemy. ............................................. 275
Figure 15.2 The RPA cockpit showing the CCTA display (circled on
the left and enlarged on the top right, with a schematic view—to
compensate for poor image quality—on the lower right). ......... 277
Figure 15.3 Perceived usefulness ratings of the four CIM behaviors
averaged over pilots. ......................................................... 278
Figure 15.4 Perceived ratings for frequency of override/correction for
the CIM behaviors. ........................................................... 279
Figure 15.5 Perceived usefulness ratings of the CCTA display buttons
from full mission simulation trials. ....................................... 280
Figure 15.6 Key dimensions and entities to be represented in a grammar
for delegation or intent expression. ....................................... 283
Figure 15.7 Delegation at different time scales and the relationship
to automation trust and acceptance. ...................................... 285
Figure 16.1 CSE workshop project. ...................................................... 299
Figure 16.2 Information management exercise map. ................................ 300
Figure 16.3 Job aid for the Critical Decision method. ............................... 302
Figure 16.4 Macrocognition as a framework for CSE. .............................. 303
Figure 16.5 Decision Requirements Table. ............................................. 303
Figure 16.6 Decision Requirements Table: Information management. ......... 304
Figure 16.7 Cognitive Performance Indicators. ....................................... 305
Figure 17.1 Conceptual model of HSI within the system acquisition life
cycle environment. ............................................................ 314
Figure 17.2 The HTI model. ................................................................ 315
Figure 17.3 The impact of investing in HSI early (left) or later (right)
in the acquisition process. ................................................... 317
http://taylorandfrancis.com
List of Tables
xvii
http://taylorandfrancis.com
Editors
Dr. Smith, his students, and his colleagues have won numerous awards, including
the Air Traffic Control Association David J. Hurley Memorial Award for Research in
Collaborative Decision Making, the Airline Dispatchers Federation National Avia-
tion Safety Award, and best paper awards in Human Factors and Clinical Laboratory
Science. (E-mail: smith.131@osu.edu)
xix
xx Editors
RECENT BOOKS
Hoffman, R.R., LaDue, D., Mogil, A.M., Roebber, P., and Trafton, J.G. (2017). Minding the
Weather: How Expert Forecasters Thinks. Cambridge: MIT Press.
Hoffman, R.R., Hancock, P.A., Scerbo, M., Parasuraman, R., and Szalma, J. (2014). Cam-
bridge Handbook of Applied Perception Research. Cambridge University Press.
Hoffman, R.R., Ward, P., DiBello, L., Feltovich, P.J., Fiore, S.M., and Andrews, D. (2014).
Accelerated Expertise: Training for High Proficiency in a Complex World. Boca Raton,
FL: Taylor & Francis/CRC Press.
Hoffman, R.R. (Au., Ed.) (2012). Collected Essays on Human-Centered Computing, 2001–
2011. New York: IEEE Computer Society Press.
Moon, B., Hoffman, R.R., Cañas, A.J., and Novak, J.D. (Eds.) (2011). Applied Concept
Mapping: Capturing, Analyzing and Organizing Knowledge. Boca Raton, FL: Taylor &
Francis.
Hoffman, R.R., and Militello, L.G. (2008). Perspectives on Cognitive Task Analysis: Historical
Origins and Modern Communities of Practice. Boca Raton, FL: Taylor & Francis.
Crandall, B., Klein, G., and Hoffman, R.R. (2007). Working Minds: A Practitioner’s Guide to
Cognitive Task Analysis. Cambridge MA: MIT Press.
Ericsson, K.A., Charness, N., Feltovich, P.J., and Hoffman, R.R. (2006). Cambridge Hand-
book of Expertise and Expert Performance. New York: Cambridge University Press.
xxi
xxii Contributors
are “Gaps in the Continuity of Patient Care and Progress in Patient Safety,” “Oper-
ating at the Sharp End: The Complexity of Human Error,” “Adapting to New
Technology in the Operating Room,” and the report A Tale of Two Stories: Con-
trasting Views of Patient Safety and “Going Solid: A Model of System Dynamics and
Consequences for Patient Safety.” (E-mail: cook.16@osu.edu)
cognitive work in settings that include command and control from tactical to strategic,
submarine operations, intelligence analysis, and health care. Recent work in collab-
oration with design professionals has emphasized combining cognitive engineering
and design thinking. (E-mail: cdominguez@mitre.org)
Dr. Miller has authored or co-authored more than 100 articles in the fields of
computational etiquette, adaptive and adaptable automation, human performance
modeling, cognitive work analysis and associated modeling techniques, linguistic
analysis, and knowledge management approaches. (E-mail: cmiller@sift.net)
A22. This discovery was made on the 8th of January, 1610. It was,
as Mr. Vince observes, a very important one in its consequences; as
it furnished a ready method of finding the longitude of places, by
means of their eclipses. W. B.
W. B.
A26. It was about six years after the delivery of this oration, (viz.
on the 13th of March, 1781,) that Herschel discovered the Georgium
Sidus. And nearly eight years and an half after this first discovery, he
made two others: on the 28th of August, 1789, he was enabled to
ascertain, by means of his telescope of forty feet focal length, that
Saturn has a sixth satellite; and, on the 17th of September following,
he found that he has a seventh. The same celebrated astronomer
has since made several important discoveries. Thus, under the
liberal patronage of his sovereign, has the great Herschel
succeeded, by his extraordinary skill and industry in the making of
very large specula, in constructing telescopes, which, in the words of
the learned Mr. Vince, “have opened new views of the heavens, and
penetrated into the depths of the universe; unfolding scenes which
excite no less our wonder than our admiration.”
W. B.
The true inventor of the reflecting Quadrant was Dr. Robert Hook,
a very ingenious English mathematician and philosopher, who died
in the year 1702, at the age of sixty-seven years. This instrument,
now commonly styled Hadley’s, was afterwards rendered much more
complete than Dr. Hook’s invention had made it, by Sir Isaac
Newton: but our modern artists, more skilful than those of former
times, as Mr. Lalande has observed, have profited of the ideas of the
great Newton himself, on the subject; and among the later improvers
of the Sea Quadrant, or Octant, is Mr. Hadley, whose name the
instrument usually bears.
In Mr, Logan’s prior letter to Dr. Halley (dated May 25, 1732,) he
says, that about eighteen months before, Godfrey told him, “he had
for some time before been thinking of an instrument for taking the
distances of stars by reflecting speculums, which he believed might
be of service “at sea;” and that, soon after, Godfrey shewed him an
instrument, which he had procured to be made, for the purpose.
Thus, the time to which Mr. Logan refers Godfrey’s communication of
his improvement to him, would make its date to be about the month
of November, 1730.
A36. This I know has been pretended to. But it is easy to make
geometrical conclusions come out as we would have them, when the
data they are founded on, are so uncertain that we may chuse them
as suits our purpose.
A38. This was Tobias Mayer, who was born at Marbach in the
principality of Wurtemberg, in the year 1723: he rendered himself
celebrated in astronomy, by having calculated the best tables of the
moon, and by an excellent catalogue of stars. He died at Gottingen
in 1762, at the age of thirty-nine years. W. B.
A39. It may happen that any of the planets, about the time they
become stationary, shall describe a loop about some small fixed star,
in such manner as might be easily mistaken for the star making part
of a revolution about the planet. This I suspected to have been the
case with the above observation of Montaigne. But the times set
down do not confirm the suspicion.
A52. The time above referred to, is supposed to have been in the
year 1790 or 1791; though perhaps it may have been somewhat
earlier. Dr. Sproat died in the autumn of 1793. W. B.