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How can I cancel

my Noom
subscription or
trial?

You must have the Noom app installed to

cancel your trial or active Noom
subscription.
• Don’t have Noom installed? Please follow
these instructions for installation.

To cancel your subscription or trial, you will need to

send a message to your Goal Specialist. To get in
touch with them, please tap on the chat bubble
icon in the top right corner of the Noom app home
screen:

• Don’t see the blue chat bubble in the right

corner of your Noom home screen? Please
follow these instructions to make the blue
chat bubble visible.

Next, tap on Concierge Eva or your Goal

Specialist’s name and let them know you’d like to
cancel your trial/subscription:

They’ll send you a link to process your cancellation

and make sure you’re all taken care of!
Please do not post your cancellation request in
your group! We won’t be able to properly process
any cancellation requests posted in the group. And
it makes your groupmates sad.
Important Notes:
1. Uninstalling the Noom app doesn’t
automatically stop your subscription. If you
uninstall the Noom app without receiving a
confirmation message that your
subscription has been cancelled, you will
still get charged.
2. If you signed up in-app (not through our
website), you can manage your
subscription yourself through the Apple
App or Google Play Stores. If no
subscription shows, that means your
subscription will need to be canceled
through your coach.

app
Looking for a refund?
Check out our Refund Policy here.
Note: Details regarding your subscription to the
Noom Program, including what credit card you
used to purchase, the amount you were/will be
charged, what date you were/will be charged and
more can be viewed on our user subscription
portal at account.noom.com
account.noom.com.
To view your subscription details, please login
using the same credentials you used to create a
Noom account.

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