British Association of Removers Newsletter - Issue 5

Domestic Mover of the Year (DMotY) & Commercial Mover of the Year (CMotY) Competition 2012
Theyre back! Once again the two popular competitions are now live and open to entries for our Members. Both competitions guidance notes and application forms are featured in the December issue of the Removals & Storage magazine and are now available online to download via the BAR website. To download the DMotY guidance notes and application form, please visit www.bar.co.uk/dmoty2012.aspx To download the CMotY guidance notes and application form, please visit www.bar.co.uk/cmoty2012.aspx Always challenging, these competitions are nonetheless very popular, and entrants tell us again and again of the commercial advantages that are to be had when pitching to customers for new work, by having taken part and been shortlisted, let alone being crowned winner. Dont miss out on this FREE opportunity...get your company involved!
WINNER
COMMERCIAL
MOVER OF THE YEAR

2012

Be Prepared...New E-mail SCAM Circulating

BAR would like to inform its Members of a recent SCAM that has been brought to our attention. Please be extra vigilant, as some BAR Members have already received fraudulent e-mails asking them to contact an overseas agent to carry out an importation of a ctitious shipment. The Member is then asked to make a payment for this shipment to a nominated overseas account using funds transferred from, what is likely to be, a stolen credit card. Please do not engage in any of these e-mails as it is a SCAM. Please also note that the e-mail address may change but the scam remains the same.

Make the Most of the BAR Website

This is the perfect opportunity to log on to the BAR website and check that your company details are accurate, this will not only help BAR communicate with you more efciently but will also ensure that the correct information is being published on the website to your customers. Do not forget to make the most of the Noticeboard a FREE Member advertising facility and Broadcast System a FREE Member to Member communication tool. To log into the Members Area, please visit MyBAR in the Trade Section of www.bar.o.uk

FEDEMAC Newsash
Customs Ofcers strike in Greece for several days this month. FEDEMAC has been informed by the general transport association in Greece (OFAE) that customs ofcers will be on strike the following days: 7, 8, 9, 12, 13, 14, 15 & 16 December 2011 from 05:00 till 07:30 and from 15:30 till 20:00 To receive these newsashes directly sign up on the FEDEMAC website, available FREE to all BAR Members. Please visit, www.fedemac.com to register.

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The British Association of Removers, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG T: 01923 699 480 I E: info@bar.co.uk I W: www.bar.co.uk

British Association of Removers Newsletter - Issue 5

QSS Keeps up the Quality!
In setting up QSS, one of BARs main objectives was to provide a helpful, friendly certication service for its Members. It is really important for us to know how were doing and we are always grateful for your comments, both on Quality Standards audits and on BAR/CoP inspections. Here are some of the good things people have said about us during 2011: Advice from assessor very good and very useful...Better procedures put in place... It has helped me get our system up to date and ensure all procedures are kept too... All recommendation taken on board and implemented which improves the running of the company...It ensures our housekeeping is done and regularly reviewed...Having the Standard in place has made contract work easier because they basically want the same quality...I found your assessor very professional and efcient...As always great service... The assessor raised practical advice which we will act upon...Always good to go through everything and get advice on how to continually improve our systems and procedures... Important to the selling of our services and industry...Ensures we keep to a high standard and I believe it he lped us to achieve becoming nalists in the BAR DMotY...Very happy with overall service. Many thanks for this feedback - we really appreciate it! For further information and advice, please contact Chris Waymouth: E: chris.waymouth@bar.co.uk or call 01923 699480/ 07831 309379

An Increase in Fraudulent Claims Identied

In the recent Overseas Group Council meeting the issue about fraudulent claims was raised with particular mention to sharp increases in exaggerated and inated insurance claims including such items as ipods and laptops. Stephen Vickers, BAR Director General, is working closely on this issue with Professional Advisers Basil Fry & Co Ltd and Reason Global Insurance to obtain industry statistics related to these claims. An article about Best Practice to Avoid False insurance Claims by Customers will be published in the January issue of the Removals & Storage magazine. Also look out for more information on this subject in the March edition of the magazine.

BARTS
Health & Safety Everyone in our industry has to ensure compliance with training such as Health & Safety, Manual Handling and various other compulsory training. BARTS provides all the industry specic mandatory skills and management training you need. Why not pick up the phone and plan your training for a successful year ahead. Driver CPC Do not forget that by September 2014, all staff driving vehicles above 3.5 tonne will be required to have 35 hours of Driver CPC training. Plan ahead and make sure you do not leave this until the last minute. BARTS Driver CPC prices currently start from just 49.25 +VAT per driver. You can arrange your training to ensure you are compliant and take your removals Driver CPC training when it is convenient for you. BARTS Website Brand new BARTS website COMING SOON! Look out for more details in next weeks newsletter! For more information about BARTS or courses available, please contact BARTS on: 01923 699484 or email: training@bar.co.uk

The British Association of Removers, Tangent House, 62 Exchange Road, Watford, Hertfordshire, WD18 0TG T: 01923 699 480 I E: info@bar.co.uk I W: www.bar.co.uk

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