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HRM Assignment -2 Report On Training & Development Outsourcing In India

Submitted By: Group 4

Submitted to: Prof. Vibha. Hegde

Contents: Intriduction Meaning of T&D outsourcing Types of Outsourcing of T&D The various courses that can be outsourced T&D Outsourcing in India T&D Outsourcing in Various Sectors with Examples Telecom sector Retail & FMCG sector Automobile sector Pharmaceutical sector Hospitality sector Conclusion

Training & development developing the employees capabilities so that they may be able to discover their potential and exploit them to full their own and organizational development purpose Outsourcing is a competent tool that ensures and offers convincing Return on Investment (ROI) (invested on training outsourcing). If Organizations lack the resources, expertise, and finances, then there is a need to outsource. Outsourcing is one of the most essential parts of training strategies. Training & Development Outsourcing provides industry professional training according to the particular organizations training & development objectives.

Training outsourcing is of two types:

1. Select training outsourcing In this type selected training activities are outsourced. It was also discovered that 60% of the organizations outsource custom content development, which in turn, results in significant cost savings. . To save cost, companies are now outsourcing other functions like learning management systems (LMS), training administration, etc as well. 2. Comprehensive total training In this type, the entire training function is outsourced.

The various courses that can be outsourced are:

o Management Development Conflict Management Managing Diversity Project Management Stress Management Time Management Senior Management Workshops o Sales Negotiation Skills Sales Technique o Customer Care Customer Care Training

Managing Customers Human Resource HR Administration Induction Training Recruitment & Selection Successful Appraising Personal Development Courses Workshops on:

Assertive Skills Building Confidence Coping with Change Interview Techniques Maximize Potential

One to One Coaching

Focused entirely on personal objectives Move forward at individual pace Material used in tailor made to specific development Need A strict code of confidentiality

Training & Development Outsourcing In India:

In todays competitive and global economy, developing and distributing expertise is essential to business goals accomplishment. Organization that are short of these training resources and expertise often perceive outsourcing as a feasible key. Outsourcing subtracts the risk in setting up a complicated function that is not a core competency. By contracting with training consultancies, a company is able to trim down the rupees it spends on training staff, training equipments or resources, and execution and process costs linked with training technologies. In addition to that, outsourcing leads to customer retention, customer loyalty, customer satisfaction, and greater efficiencies on the part of employees.

Organizations go for outsourcing to:

To save training costs To gain access to practical and technical proficiency To concentrate on core competencies To offer an overall enhanced training to their employees.

Training and Development Outsourcing in Various Sectors:

1. Telecom sector:
Telecom is one of the fastest growing sectors in India. With increase in competition between the major players like BSNL, MTNL, Hutchison Essar, BPL, Idea, Bharti Tele services, Tata, etc, the requirement for mobile analysts, software engineers, and hardware engineers for mobile handsets has increased. However, holding an engineering degree is not enough to survive in the Telecom Sector. There is constant need of updating of knowledge, skills, and attitudes. With this rapid growth in Telecom Sector, the need for trained professionals in bound to rise and so is the training need With the increase in competition, availability of huge amount of information through internet, magazines, newspapers, TV, etc, and increased awareness among customers, the demand to impart proper training in non-technological areas like customer care and marketing has increased too. Rapid technological changes, network security threat, mobile application development, growing IP deployment in the sector have brought back the training and development in the priority catalog. Many top players are spending a huge amount on training and development, Eg: BSNL alone spends more than 100 crore on training and development of its employees through the Advanced Level Telecommunications Training Centre (ALTTC) and 43 other regional training institutes.

Bharti has also tied-up with IIT Delhi for the Bharti School of Telecommunication Technology and Management. Training Courses and Programs Basic Course in Mobile Communication

Diploma in Mobile Communication and Software Technology

Preferred Training methods -the-job training


-term interactive sessions

2. Retail & FMCG Sector:

It is most booming in the Indian economy & it expected to reach US$ 175-200 billion by 2016. With this rapid expansion and coming up of major players in the sector, the need of human resource development has increased. Lack of skilled workers is the major factor that is holding back the retail sector for high growth. The sector is facing the severe shortage of trainers. Also, the current education system is not sufficiently prepared to address the new processes, according the industry majors. Training Programs in Retail/FMCG Sector Some of the training programs that are given in the retail sector are:

Sales Training On-the-Job Training Seminars/Workshops Customer Relationship Management Online Course Group Study Computer-Based Training Self-Directed Training

3. Automobile Sector:
This rapid expansion is because of growing urbanization, rise in the standard of living of consumers, easy availability of finance, liberalization, privatization, and globalization of Indian Industry. This rapid expansion has created lots of job opportunities. Interested one in this sector has to specialize in automobile/mechanical engineering. Currently, Automobile in India is retaining around 10 million employees and is expected to employ more people in near future. Unorganized sector in employing 67% people while, organized sector is employing only 33% people, which is a major drawback for automobile sector. With this rapid expansion and coming up of major players in the sector, the focus is more on the skilled employees and the need of human resource development has increased. The

companies are looking for skilled and hard working people who can give their best to the organization. Areas Covered in Training Program Some of the areas covered in the training are:

Architectural Drafting Design & CAD Tech Automotive Tech Computer Network Engineering ASE Master Certified Auto Training Auto body Tech Commercial Driver's License Automotive Technician HVAC/Refrigeration Marine Technology Motorcycle Mechanic Motorcycle Technician Motorcycle Technology Certified Auto Tech Certified Truck & Diesel Tech Master Auto & Diesel Tech Car Mechanic Courses

Preferred Training Methods Some of the preferred methods of training in the automobile sector are:

Workshop Seminar E-learning Training Instructor led class Computer Based Training (CBT)

4. Pharmaceutical sector:
This rapid growth has also increased the training need of the sector. Training Areas

Brand Protection Contamination Control Drug Verification Supply Chain Visibility

Recall Management Shrinkage Reductions

Preferred Training Methods Some of the preferred training methods are:

Web based training Class room training Workshops On-the-job training

5. Hospitality Sector:
This sector can be classified into hotel industry, travel and tourism, restaurants, pubs, clubs and bars, contract catering, and aviation. Other than that, opportunities also exist in universities, sporting venues, exhibition centers and smaller events management companies. The major challenge of this sector is shortage of skilled employees along with the challenge of attrition rate. Skilled chefs and managers are in great demand. Managers require huge range of competencies such as, people management, viable skills, business insights, analytic skills, succession planning, and resource development in order to get success in this sector. In addition to that, employees are not enough trained on Business Etiquettes, Courtesy, and Business Communication. Hospitality is all about handling people. So an employee must have right attitude, tolerance, and listening skills in order to move up the hierarchy. There is still a long way to go to inculcate good public relation, interpersonal skills. The major players are now strategizing to increase the turnover of the customers by training their employees on Communication, Dining and Business etiquettes, etc. Some of the essentials required by this sector are:

Good infrastructure Trained trainer Quality of content Certification of training course Effective Training evaluation

Training and Development Programs are available for the following areas:

Food Production Food and Beverage Service Front Office Housekeeping

Hospitality Training Topics 1. Food, Restaurants, Hotels and Hospitality

o o o o

Bar Tending Restaurant management Culinary skills Food preparation and safety

2. Leadership and Chain Management

3. Hotel and Restaurant Health and Safety Training Courses and Programs 1. Certificate in Catering Operations 2. Certificate in Tourism Skills 3. Certificate in Hospitality 4. Certificate in Fast Food & Snack Bar Management 5. Certificate in Healthy Eating & Food Hygiene 6. Certificate in Guest House Operations 7. Certificate in Guest House Operations 8. Serve Safe Manager Certification 9. Bar Service 10. Catering Services 11. Food Service 12. Kitchen Skills 13. Beverage Service 14. Basic Skills for the guest services 15. Accommodation Services (Laundry, Housekeeping, self-catering )

All the industries use training & development outsourcing for its Haman resource skills Improvement or increase productivity or for profitability. The companies to save cost of training go for outsourcing instead of going for in-house training which needs lots of resource requirement & investment.