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8th edition

Steven P. Robbins
Mary Coulter

Historical Background of Management

Ancient Management
Egypt (pyramids) and China (Great Wall)
Venetians (floating warship assembly lines)

Adam Smith
Published The Wealth of Nations in 1776

the division of labor (job specialization) to

increase the productivity of workers

Industrial Revolution
Substituted machine power for human labor
Created large organizations in need of management

Major Approaches to Management

Scientific Management
General Administrative Theory
Quantitative Management
Organizational Behavior
Systems Approach
Contingency Approach


Scientific Management
Fredrick Winslow Taylor
The father of scientific management
Published Principles of Scientific Management (1911)

theory of scientific management:

Using scientific methods to define the one best way for a

job to be done
Putting the right person on the job with the correct tools
and equipment
Having a standardized method of doing the job
Providing an economic incentive to the worker


Taylors scientific Management

1. Develop a science for each element of an
individuals work to replace the old rule of thumb method.
2.scitientificaly train and then train, teach and develop
the worker.
3.Heartily cooperate with the workers so as to ensure
that all work is done accordance with the principles of
science that has been developed.
4.Divide the work and responsibility equally between
management and workers


Scientific Management (contd)

Frank and Lillian Gilbreth
Focused on increasing worker productivity through
the reduction of wasted motion
Developed the microchronometer to time worker
motions and optimize performance.

How Do Todays Managers Use Scientific

Use time and motion studies to increase productivity
Hire the best qualified employees
Design incentive systems based on output

General Administrative Theorists

Henri Fayol
Believed that the practice of management was distinct
from other organizational functions
Developed fourteen principles of management that
applied to all organizational situations


Fayols 14 Principles of Management

1. Divisions of work. Specializations
2. Authority must be able to give orders.
3. Discipline obey and respect the rules.
4. Unity of Command receive orders from only
one senior.
5. Unity of Direction Single plan of action to
guide managers and workers.
6. Sub-ordination of individual interest to the
general interest.
7. Remuneration worker must be paid a fair

8. Centralization the degree to which the subordinates are involved in decision making.
9. Scalar chain the line of authority. Top-bottom.
10. Order people and material should be in the
right place at the right time.
11. Equity Managers should be kind and fair to
their subordinates.
12. Stability of tenure of personnel planning and
ensure that replacements are available.
13. Initiative.
14. Esprit de Corps team esprit, build harmony
and unity within organization.


General Administrative Theory

Max Weber
Developed a theory of authority based on an ideal
type of organization (bureaucracy)

rationality, predictability, impersonality,

technical competence, and authoritarianism.


A form of organization characterized by division
of labor, a clearly defined hierarchy, detailed rule
and regulations and impersonal relationships.


Max Webers Ideal Bureaucracy

1. Division of labor
2. Authority hierarchy
3. Formal selection.
4. Formal rules and regulations.
5. Impersonality uniform application of rules
and controls.
6. Career orientation.


Quantitative Approach to Management

Quantitative Approach
Also called operations research or management
Evolved from mathematical and statistical methods
developed to solve WWII military logistics and quality
control problems
Focuses on improving managerial decision making by

optimization models, information models, and

computer simulations


Understanding Organizational Behavior

Organizational Behavior (OB)
The study of the actions of people at work; people are
the most important asset of an organization

Early OB Advocates
Robert Owen
Hugo Munsterberg
Mary Parker Follett
Chester Barnard


The Hawthorne Studies

A series of productivity experiments conducted
at Western Electric from 1927 to 1932.
Experimental findings
Productivity unexpectedly increased under imposed
adverse working conditions.
The effect of incentive plans was less than expected.

Research conclusion
Social norms, group standards and attitudes more
strongly influence individual output and work behavior
than do monetary incentives.

The Systems Approach

System Defined
A set of interrelated and interdependent parts
arranged in a manner that produces a unified whole.

Basic Types of Systems

Closed systems

not influenced by and do not interact with their

environment (all system input and output is internal)

Open systems

interact to their environments by taking in

inputs and transforming them into outputs that are
distributed into their environments

Implications of the Systems Approach

Coordination of the organizations parts is
essential for proper functioning of the entire
Decisions and actions taken in one area of the
organization will have an effect in other areas of
the organization.
Organizations are not self-contained and,
therefore, must adapt to changes in their
external environment.

The Contingency Approach

Contingency Approach Defined
Also sometimes called the situational approach.
There is no one universally applicable set of
management principles (rules) by which to manage
Organizations are individually different, face different
situations (contingency variables), and require
different ways of managing.


Current Trends and Issues

Workforce Diversity
Knowledge Management
Learning Organizations
Quality Management


Current Trends and Issues (contd)

Management in international organizations
Political and cultural challenges of operating in a
global market

Increased emphasis on ethics education in college
Increased creation and use of codes of ethics by


Current Trends and Issues (contd)

Workforce Diversity
Increasing heterogeneity in the workforce

gender, minority, ethnic, and other forms of

diversity in employees

Aging workforce

employees who work longer and not retire


cost of public and private benefits for older workers

will increase


demand for products and services related to



Current Trends and Issues (contd)

Entrepreneurship Defined
The process whereby an individual or group of
individuals use organized efforts to create value and
grow by fulfilling wants and needs through innovation
and uniqueness.

Entrepreneurship process
Pursuit of opportunities
Innovation in products, services, or business methods
Desire for continual growth of the organization


Current Trends and Issues (contd)

E-Business (Electronic Business)
The work preformed by an organization using electronic linkages
to its key constituencies
E-commerce: the sales and marketing component of an EBusiness

Categories of E-Businesses
E-business enhanced organization. Traditional organization
setup E-Business capabilities
E-business enabled organization. Uses internet to perform
traditional business better but no to sell anything
Total e-business organization

Current Trends and Issues (contd)

Knowledge Management
The cultivation of a learning culture where
organizational members systematically gather and
share knowledge with others in order to achieve
better performance.

Learning Organization
An organization that has developed the capacity to
continuously learn, adapt and change.


Current Trends and Issues (contd)

Quality Management
A philosophy of management driven by continual
improvement in the quality of work processes and
responding to customer needs and expectations
Inspired by the total quality management (TQM) ideas
of Deming and Juran
Quality is not directly related to cost.


1. Intense focus on the customer.
2. Concern for continual improvement.
4.Improvement in the quality of everything the
organization does.
5. Accurate measurement.
6. Improvement employees.