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  • 6 Model Inovasi Peningkatan Pelayanan Prima & Kepuasan Customer

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    hendy
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    The document outlines 6 dimensions of innovation for improving customer service and satisfaction according to Pim den Hertog's innovation model. The 6 dimensions are: 1) Service concept/offering, 2) New customer interaction, 3) New value system, 4) New revenue model, 5) New delivery system regarding personnel, organization and culture, and 6) New technology. Examples provided include using SMS for customer feedback, women-focused banking, partnering with shops, online account opening, and internet banking.

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    6 MODEL INOVASI PENINGKATAN PELAYANAN PRIMA & KEPUASAN CUSTOMER

    Original Title

    6 Model Inovasi

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    The document outlines 6 dimensions of innovation for improving customer service and satisfaction according to Pim den Hertog's innovation model. The 6 dimensions are: 1) Service concept/offering, 2) New customer interaction, 3) New value system, 4) New revenue model, 5) New delivery system regarding personnel, organization and culture, and 6) New technology. Examples provided include using SMS for customer feedback, women-focused banking, partnering with shops, online account opening, and internet banking.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    43 views3 pages

    6 Model Inovasi Peningkatan Pelayanan Prima & Kepuasan Customer

    Uploaded by

    hendy
    The document outlines 6 dimensions of innovation for improving customer service and satisfaction according to Pim den Hertog's innovation model. The 6 dimensions are: 1) Service concept/offering, 2) New customer interaction, 3) New value system, 4) New revenue model, 5) New delivery system regarding personnel, organization and culture, and 6) New technology. Examples provided include using SMS for customer feedback, women-focused banking, partnering with shops, online account opening, and internet banking.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 3

    6 MODEL INOVASI PENINGKATAN PELAYANAN PRIMA

    & KEPUASAN CUSTOMER

    6 DIMENSI LAYANAN INOVASI MODEL OLEH PIM DEN HERTOG

    Konsep Layanan / Offering Service


    Interaksi Nasabah / New Customer Interaction
    Set Mitra Bisnis Baru / New Value System
    Model Pendapatan Baru / New revenue Model
    Pengiriman, personel, organisasi, budaya / New Delivery System
    Teknologi / New Technology

    S Konsep Layanan / Offering Service

    SMS Unhappy / SMS Upset

    N Interaksi Nasabah /
    N New Customer Interaction

    Yes First for Women

    M Set Mitra Bisnis Baru / New Value System

    Link With Shops

    P Model Pendapatan Baru / New revenue


    Model

    N Pengiriman, personel, organisasi,


    budaya /
    N New Delivery System

    online Account Opening

    Teknologi / New Technology

    Internet Banking

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